The hell with American. Don’t fly with these people.
Sat on the plane for hours only to Have the pilot time out and walk off the plane. Back up pilot showed up and the flight was canceled. No other flights to get me to My destination for 3 days. My luggage was still sent to my destination even though the flight was cancelled. Very bad experience with American Airline and I will do everything I can to never fly American Airlines again
Filthy airplane with even filthier lavatories, over worked staff that still did their best to be professional, attentive and courteous but the barest of bones service. One beverage cart offering and a choice of two crackers or 8 pretzels. Granted, this was main cabin but come on, I’d expect just a little more from a carrier that was provide a $7.5bn bridge during the pandemic. Just an unsavory overcrowded bus in the sky experience.
優點： "They were on time."
缺點： "They pack the flights with minimal service."
優點： "We got to our destination."
缺點： "Better social distancing standards. People are still getting sick even with the vaccine."
優點： "The flight crew and the captain were terrific."
缺點： "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
優點： "Comfortable seats with plenty of legroom."
缺點： "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
優點： "Very good main meal. Numerous movie choices Friendly attendants. Pretty good leg room."
缺點： "Incoming light was late, making for a late departure and late arrival at destination (about an hour). People-mover buses incredibly slow and inefficient, adding to delayed arrival at terminal."
優點： "The seat is uncomfortable"
優點： "some what and it could be better"
缺點： "the help you get from the crew and if they wouldn't make so many gate changes"
優點： "The flight was smooth"
缺點： "We boarded late, they were unable to seat our family all together, and the seats were uncomfortable."
優點： "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
優點： "Easy access and commute"
優點： "New 737 max was comfortable"
缺點： "They still allow folks with way too many luggage on board"
優點： "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
缺點： "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
優點： "The crew was wonderful of the flight was fine!"
缺點： "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
優點： "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
缺點： "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
缺點： "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
優點： "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
優點： "Flight was fast and comfortable."
缺點： "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
優點： "Not a single part has a positive remark"
缺點： "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
優點： "Loved the individual TV & ability to charge my cell phones"
缺點： "Very tight leg room, no food to purchase, no snacks."
優點： "service was good"
缺點： "seating was uncomfortible"
優點： "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
缺點： "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
優點： "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
優點： "The crew was phenomenal!"
缺點： "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
優點： "Was able to get my flight transferred!"
缺點： "I liked Everything!"
優點： "The flight attendants were great."
缺點： "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
缺點： "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
優點： "Clean equipment and good food"
優點： "Boarding was easy and flights were on time."
缺點： "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
優點： "Fast boarding. Arrived earlier. Nice plane, very clean."
缺點： "Good choices could have been better."
優點： "Overall, one of the most enjoyable International flight experiences I have ever had."
優點： "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
優點： "Entertainment, service, pilot and his crew were great."
缺點： "Food was not good. Can do better. As vegetarian there are lots of good places they can order the food from."
優點： "Great crew today. As I was walking to the gate, one of the flight attendants that would be working this flight advised someone that was hurrying through the airport that they dropped something. While others may not have noticed or said something, she went out of her way to make sure the item got to its owner. It is little things like this that make life a little better."
缺點： "The thirty minute wait for luggage (which sometimes is quick for American at DFW)."
優點： "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
缺點： "Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic."
優點： "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
缺點： "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Liked the communication from pilots, flight attendants, and app/text messages.
缺點： "Flight personnel seem like they dont enjoy their job."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Free wifi"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
缺點： "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
優點： "Comfortable seats with phone holders"
缺點： "Mediocre snack, rude crew people on boarding"
缺點： "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
缺點： "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Never made connection since first flight was deplaned"
缺點： "Never made it"
優點： "Lots of space"
缺點： "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
缺點： "United crew was so rude. It was very apparent they were annoyed and burnt out from their jobs. I even overhead a crew member making a rude comment about me to another crew member. All I did was ask a question, and apparently it was a stupid one. Made me appreciate my flight to Amsterdam on Swiss even more than I aready did!"
優點： "Good flight with no issues."
缺點： "No complaints"
優點： "Food was not good plane was dirty"
優點： "Flight was on time and I received my checked baggage."
缺點： "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
優點： "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
缺點： "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
缺點： "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
優點： "Atleast 2/3 movies free"
缺點： "That you have to pay for entertainment"
缺點： "There is nothing like arriving on time only to be blocked from the gate and waiting 20 mins..."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Good cabin & flight crew; kept us informed."
缺點： "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
優點： "Price was fair. Wait times weren't exceedingly long."
缺點： "Leg room was terrible, no working outlet, food options were garbage."
缺點： "Had to pay for movies and snacks."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
缺點： "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
缺點： "Didn't take the plane!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
缺點： "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Overall horrible experience round trip. Issues with the planes caused delays leaving and caused my flight home to be cancelled. Flew American home. Will never fly Intied again. EVER!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Long wait on the plane on the tarmac."
優點： "Crew was great"
缺點： "Aircraft interior is dated."
缺點： "The dalay at Newark"
優點： "Friendly flight attendants Help luggage personel"