來自台北市 臺灣桃園國際機場的旅客需要提供起飛時間72 小時内核酸擴增檢測（NAAT）或抗體（快速檢測）陰性報告才能前往鳳凰城。
過去3天找到最便宜的單程機票是多間航空公司（NT$21,655） 和 加拿大航空（NT$22,762），最低的來回機票則是加拿大航空（NT$34,931） 和 多間航空公司（NT$35,484）。
平均來說，從台北市 臺灣桃園國際機場飛往鳳凰城，星期日出發最便宜，而星期六出發則最貴；從鳳凰城返回台北市 臺灣桃園國際機場，星期一出發最便宜，而星期六出發則最貴。
優點： "They were able to fly us out of Incheon to JFK even there was only less than 10 passengers."
缺點： "Could not ask for more."
優點： "Amazing crew, Great flight."
缺點： "Nothing I can think of."
缺點： "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
優點： "Flight arrival is earlier"
缺點： "The food is not taste good"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Good service"
缺點： "Update new movie"
缺點： "The entertainment selection was dated."
優點： "Crew was very helpful and kind."
缺點： "Improve entertainment.. more shows with subtitles ."
優點： "The crew was attentive and kind. The food inflight is pretty good for airline food! We were able to check two pieces of checked baggage per passenger, no problem (to/from USA)."
缺點： "Boarding from SEA is organized with designated lanes for various rows, but boarding elsewhere, there was no protocol for when to line up."
優點： "Food and service was excellent"
缺點： "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
優點： "Nothing! They made me very upset!"
缺點： "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
缺點： "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
缺點： "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
優點： "Crew was decently nice and helpful"
缺點： "Plane was dated, not very organized boarding and exiting process"
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "the beautiful and polite crew"
缺點： "seats lack of cusion"
優點： "On our flights to Palau and our return flight to Incheon, I had entire rows to myself, which was sweet!! I was able to stretch out a bit and get come good sleep."
缺點： "Airlines have done a disservice to travelers by adding rows and packing passengers in like sardines. Thus making travel an uncomfortable nightmare for economy seats. Take out a few rows and add a premium economy section - that would be awesome! Plus the plane we flew on was old - still had ash trays. The attendants, while courteous were not very friendly and cocktails poured were not very good. And, the charger in my seat did not work - bummer. while I appreciate very much uneventful and safe flights to and from our destination, I will more than likely not fly Asiana again. I don't like giving poor reviews, but you can't know to fix something if you don't know it is broken."
優點： "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
缺點： "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
優點： "We were able to check in and board the plane on time. Im fully satisfied."
缺點： "The food isnt good."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Service and food"
缺點： "Old style seating arrangement Many young kids in business?"
優點： "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
缺點： "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
缺點： "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
優點： "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
缺點： "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."
優點： "well the pilot did a great job. we landed safely to manila. food serve taste good, and the flight attendant from chicago to manila, did a great job2.im thankful for overall service."
缺點： "I hate when my baggage is damage during my flight and no one i reach, easily. the asiana airline in Manila told me last dec. 11/12 2017, they will call me back at 10am but no one did. until now the number cant be reach.i paid for insurance if something happen to my bag worth $300 to be paid me back if my baggage damage but the asiana staff in Manila ask me f ok if they pay me only$80. i said ok. because i need it soon. but look like they dont care to give me. so i change my mind. the bag i bought cost $150 this year i bought it. need to be paid same. thanks"
優點： "Everything was great. Thank you Asiana"
優點： "The posted schedule and price of ticket"
缺點： "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
優點： "Flight attendants were far more friendly and courteous that the Asiana trip I took from ohare Chicago to Seoul"
缺點： "Had no complaints"
缺點： "Cramped space and bumpy ride. Was fairly cold the entire flight"
缺點： "Everything, this is the worst flight(s) for a 16year old to experience. Missing connecting flights, rerouted to arrive 2 days later and missing luggages. And airlines did not compensate jack sh!t."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "No tv, no complimentary water no food no nothing The poorest experience ever"
缺點： "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "A friendly professional crew"
缺點： "Food could be better. Was comparatively less quality."
優點： "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
缺點： "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
缺點： "No good Korean movies to watch."
優點： "Entertainment options were great. Recent, good movies available."
缺點： "It was a pretty uncomfortable thirteen hour flight. Just not enough room. The food wasn't great but I guess that's to be expected. Crew was oddly stringent about windows being opened or closed as well."
優點： "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
優點： "Comfortable flight"
優點： "Able to accommodate our diet, even if food was bland. Stewardess were very nice."
缺點： "Seats were pretty uncomfortable but anything gets old after 21 hours of flying."
優點： "I like how they gave us an empty seat in the middle."
缺點： "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
優點： "seats are comfortable for being economy"
缺點： "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
優點： "everything was great"
缺點： "not much selection of entertainment."
優點： "The food was excellent when the steward decides to serve you."
缺點： "4 of 4 flights were all delayed and the in flight entertainment is very limited."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "We took an air bus, which was very comfortable. The food was delicious and everyone had a personal TV. There was plenty of leg room."
優點： "Excellent service"
"All is exelent."
缺點： "Seats were very tight compared to other airlines"
缺點： "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Landing was smooth"
缺點： "Communication Entertainment"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
缺點： "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
優點： "Boarding nice and efficient"
缺點： "Breakfast options a bit limited"
優點： "Exceptional & friendly service."
缺點： "For a 4+ hour flight they may consider offering some free snack & drink."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
缺點： "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "the hostesses were friendly. safe flight"
缺點： "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Quick flight. Great fare pice."
缺點： "No complaints."
優點： "Flight crew attitude was excellent, comfort in premium class was very good."
缺點： "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Direct flight - on time departure , arrived early"
缺點： "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"
優點： "nothing was impressing about Air Canada"
缺點： "Seats was not comfortable."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "We paid to upgrade our economy seats, so there was leg room and the seats were roomy (we were immediately behind the first class area). Service is pretty good. Not great, but pretty good."
缺點： "The food was terrible! We know airline food is usually not great, but come on folks! I will cook spinach pie for all and bring it next time! The lunch was ok, but the snack (bad chocolate cookies) and the dinner (hot pocket type thing) were really bad and terribly unhealthy. I skipped lunch because I bought it from the airport because on the the way in I tried the meals and knew it would be bad...Entertainment was even worse! I did the AC rouge site with my iPad. The movie I chose was interrupted every 4 minutes for commercials-the SAME five commercials mind you-AND every time they stopped, the movie would start from the beginning! Ridiculous really...."
優點： "Overall service & friendliness"
優點： "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
缺點： "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
優點： "On time. Comfortable."
缺點： "Entertainment system had ads. Too many."
優點： "Nothing because ..."
缺點： "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"
優點： "seats felt like they were bare to the metal"
缺點： "Pleasant a/c employees"
缺點： "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."
優點： "Only 30 minutes late, nice landing."
缺點： "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
缺點： "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."
優點： "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
缺點： "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."
缺點： "Food and no tv on the seat didn't want to look own the whole time"
缺點： "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
優點： "Aircrafts decent legroom, flight on time"
缺點： "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
優點： "Not much. Pilots did a good job and stewards on flight were pleasant."
缺點： "The process of going through Customs in Canada stinks! We were herded like cattle in one line, all these people from many flights. Process long and tedious and then people with later flights being processed before others nearly caused us to miss our flight. After nearly 9 hours on previous flight! Not good and then not even a decent snack. I am thankful that the crew waited for us but I didn't know this until I tried to find my gate which had been changed and heard the final boarding call. Also my traveling friends and I were separated and they almost left without me. Awful situation!! Also crew on ground couldn't or wouldn't explain what was going on so kept in the dark until you actually got to next step. Would have been nice to explain what was going on!"
優點： "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
缺點： "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."
優點： "Staff was friendly and accomodating"
缺點： "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"
優點： "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
缺點： "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
優點： "flight was mostly empty so I can go sit somewhere else"
缺點： "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"
優點： "Extra leg room but paid for it."
缺點： "Very turbulent. Entertainment system was okay on iPad but selections were poor, lots of old stuff. Really dislike Rouge."
缺點： "Could not book on line and had to sit 20 rows from my wife. When you book 2 persons 1 month in advance then I would expect that we would at least be seated together. Plane was full but A/C made no effort whatsoever to seat us together. With so many choices out there to fly with they ( Air Canada ) should try to put in a little more effort"
缺點： "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "They were effective at boarding"
缺點： "My display monitor didn’t work"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Stuck me with a middle seat even though I fly frequently On United. In fact they gave me a special recognition on an earlier flight which was ridiculous as well because it was just a piece of paper that I had to go up to the podium to collect"
優點： "I love having only 2 seats on each side."
缺點： "We boarded the same time as another flight. we used the same gate door, announcements were being made by both gate attendants and 1 mistakenly used our flight information. There were several passengers who were confused! Maybe it's an LAX issue?"
缺點： "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"
優點： "Not one thing!"
缺點： "The flight attendants seemed bored and completely uninterested in passengers and their jobs. Worst flight ever."
優點： "Free movies/TV"
缺點： "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."
缺點： "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
優點： "The nice crew"
缺點： "I wish if there was delay, we could do it at the gate not on the tarmac."
缺點： "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"
缺點： "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
優點： "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
缺點： "Same point - the point was full and I’ve already clarified that ."
優點： "Boarding process was smooth."
缺點： "The space between seats was very uncomfortable. I have never felt so crowded in a plane seat and would reconsider United in the future for that reason."
優點： "crew was nice"
缺點： "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."
缺點： "We’re about to take off, had to go back to the gate due to poor inspections, then they had to move us to another plane and couldn’t be less effective. Gave everyone the wrong gate twice, it was ridiculous. Someone at United should hire a six sigma trainer to teach employees about efficiency."
優點： "The crew was very friendly and courteous."
缺點： "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Gate agent not very helpful when my wife and I were assigned separate seats."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The landing was great!"
缺點： "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."
優點： "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."
優點： "On time"
缺點： "Boarding takes too long"
缺點： "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Good crew, pleasant flight"
缺點： "Plane boarded front to back...never makes sense to me why they aren't boarded back to front. Seats could be more comfortable since they only recline a couple inches"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "It was delayed as the incoming crew were late and I reached Phoenix almost at midnight which was inconvenient"
缺點： "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
優點： "The Flight attendants were nice."
缺點： "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
優點： "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "My flight was long but the crew was nice, beverage service was prompt . It was a good flight."
缺點： "By no fault of really anyone... the gentleman next to me was very tall and big. He was touching me throughout the trip while he was working on some papers. He looked uncomfortable."
優點： "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
缺點： "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."
優點： "I felt comfortable. Staff was great."
缺點： "The cracker and cheese box. The snack wasn't worth the money."
優點： "I like that we finally made it!! 130a.m."
缺點： "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
優點： "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
缺點： "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
優點： "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
缺點： "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
優點： "In spite of late the flight reached before time."
缺點： "though I booked 8 months before yet I was given the last seat. I was rally sad."
優點： "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
缺點： "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
優點： "Everything was fine once I got on board the aircraft"
缺點： "Once again I had to see an agent to get a seat assignment on a 30 min layover. I though I got an upgraded seat but instead they gave me the wrong boarding pass. Same last name different first name so I had to wait till it got figured out and then be the last person to board so once again I couldn't find a place for my bag. Probably one of the worse flying experience I've had in a while"
豁免更改費用。 搜尋台北市 臺灣桃園國際機場飛往鳳凰城的彈性機票