"Employees very helpful and courteous. Nice trip."
優點： "Great crew"
優點： "The crew was very attentive"
缺點： "If the didn’t lose one of my bags on the transfer"
缺點： "Crew service; food and general customer service"
優點： "Yes, crew were great"
缺點： "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
缺點： "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
缺點： "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
缺點： "On time departure. Meal service."
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
缺點： "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
優點： "Width of the seat is nice"
缺點： "Boarding process is not great and delays while already boarded are terribly frustrating"
缺點： "Crew needs to improve their attitude"
優點： "Great customer care"
缺點： "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
缺點： "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
優點： "I landed safely"
缺點： "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
優點： "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
缺點： "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."
優點： "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
缺點： "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
優點： "Flexibility and helpfulness of staff."
缺點： "I no longer fit in the seats because they keep shrinking the pitch"
優點： "We got there"
優點： "Flight was on time"
缺點： "The plane was too old. It is shameful. Avianca should stop using this plane"
優點： "Flight attendants were helpful and friendly. Movies."
缺點： "Food-gross, but expected for pre-fab food."
優點： "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
缺點： "Can't say there was anything that i didn't like."
優點： "Vegetarian meal was actually good!"
缺點： "They didn’t give me ice cream :("
缺點： "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
優點： "Smooth flight on time."
優點： "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
缺點： "No food available, even though flight departed at noon"
缺點： "Seats are hard, narrow and generally uncomfortable."
優點： "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
缺點： "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
缺點： "We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled."
缺點： "flight got cancelled because of no available pilots"
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
缺點： "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
優點： "Terminal in JFK was on not crowded, flight was not completely full."
缺點： "No mid flight snack"
優點： "Boarding was easy and I liked the film selection."
缺點： "I was placed in the back of the plane and subsequently they ran out of the food option I would have chosen. There was only pork left which I cannot eat. I was left hungry and the stewardess was rude about it- I understand that she was likely tired as I was in the last row but it's literally her job. The flight was also pretty turbulent- which is usually worse in the back of the plane."
優點： "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
缺點： "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
缺點： "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
缺點： "Having to wait 30 minutes at a tarmac for another airplane to clear the gate took forever."
優點： "Great Workers, and Super nice staff."
優點： "Food was good"
缺點： "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."
缺點： "Only pretzels were served. Crew was very nice. Friendly too!"
缺點： "Gogo inflight entertainment"
優點： "Great service and friendly smiles."
優點： "The cabin crew were friendly and the food was decent."
缺點： "Boarded us onto a plane with a broken engine, deboarded the plane and delayed the flight 4 hours. Then we sat on the tarmac for an hour after landing because they didn't inform the airport that we were in a new, larger plane."