優點： "Punctual and direct flight NRT-BOS. Time-efficient."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
缺點： "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
優點： "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
缺點： "The only thing I didn't like Was leaving the plane."
優點： "The staff"
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "This was an AA flight.I never expect excellent service from AA."
優點： "All was fine"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
優點： "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
豁免更改費用。 搜尋台北市 臺灣桃園國際機場飛往青森的彈性機票