優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
缺點： "there was 2 hours of delay and the crew didnt announce anything in english"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Good food. Wine was excellent. Good service."
缺點： "There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight."
優點： "I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet."
缺點： "The services of the flight information and the slot of earphone was not working."
缺點： "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
缺點： "Very limited English speaking programs/movies"
優點： "I thought kayak would send a reminder to the flight"
優點： "Took 5 hrs and boarding was on time, easy to find seat and put carry on away, great comfort, liked the movies offered and food was as actually not bad, I liked the thick noodles served."
缺點： "Only got 2 cups of wines and then they “ran out”."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Stood in line from 11.45 for 2.15 flight. Just one junior person handled multiple airlines. Nom chinese passports were moved to the side and we got bording pass at 1.55 with a boarding time pf 1.45!!!. Two women had behind the counter had some personal fight and some ego clash on who’s responsibilty to serve the people held waiting in side. We couldnt make it on time... One bus for a a330 full of passengers. Horrible food"
優點： "Bathroom was clean."
缺點： "Seats were uncomfortable. Seats did not have individual tv screens. There was no variety in the meals provided during the flight."
缺點： "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"
優點： "The service was great. Seats barrable."
缺點： "May have gotten sick from the water or food served."
缺點： "No covered boarding. It was raining and the boarding stairs had no cover. On my previous flight it wasn’t raining but they had covered boarding stairs."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The food"
缺點： "I would like to try first or business class"
優點： "the plane was new, fairly comfortable, crews could speak somewhat ok english"
缺點： "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
缺點： "Traveling through China is a nightmare"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "It was a quick flight."
缺點： "Many times in China, planes stop on the tarmac and have passengers get off the plane, board a bus, and enter the airport at a ground level entrance. This flight we were hopeful of actually getting off at a proper gate. We pulled up to a gate, but in true China form, we didn't actually get to enter the airport from the gate. We exited the plane as if we were going to enter the airport from that gate. However, we were guided away from the airport entrance down a set of stairs to board a bus to be transported no more than 200m to a ground level entrance. I wish I was making this stuff up!"
優點： "boarding, entertainment, flight, and crew were pretty much the same as any other airline."
缺點： "airline did not pre-process the passengers for automated flight transfer at shanghai airport. everyone had to wait about 1.5 hours to talk to an agent to transfer"
缺點： "Please see above all the connection issues."
優點： "Nov 29, 2017. While flying China Eastern through Quingdao Liuting International Airport with overnight transit, I knew that airport shuts down overnight and was prepared for it with off the airport hotel reservation and all. But I was surprised at the time of check in at the origination airport (San Francisco) that I would be required to pickup the checked in luggage at Quingdao and check it back in next day for connecting flight to Shanghai. There was a Left Luggage facility at Quingdao Liuting Aurport on second floor departure level, to take away some pain. But more surprise as they charged me for two full days just for overnight service. Argument was that I am leaving the luggage today evening at 7:00pm but will pick 5:30am tomorrow morning thus making two calendar day charges. Staff did not know English but was very nice and helpful. It was very clear that they were policy bound and the money was not going in her pocket. For two pieces it was RMB 80 (20 per piece per day). Fortunate my English to Chinese translator phone app T Mobile One Plan and extra RMBs I had kept hoping to defray such unexpected situations helped a lot to make handling this situation easier. Otherwise I would have been much more dismayed :( But all in all I was impressed by the Airline Crews’ hospitality and Airport staff professionalism :) despite the fact that I don’t they get paid as much as most of their western counterparts. I read that a new Quingdao airport is on the cards in 2019 or so and that can change the situation. So I have mentioned a date at the start of this comment to make sure future readers have a time context too."
缺點： "See above"
優點： "The flight arrives and departures from different airports - i wish I was notified about it."
缺點： "Lacked flavor... quantity was great"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "left on time and arrived on time small snack was tasty"
缺點： "had to take a bus to the plane and walk up the stairs with my heavy suitcase."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Service. Staff was a bit friendly."
缺點： "No entertainment. Strict rules of phone and headphone usage"
優點： "I like that the crews are patient"
缺點： "The food is too salty and seat is too small."
缺點： "My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience."
缺點： "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."
優點： "nothing, bad food, small uncomfortable seats"
缺點： "nothing, bad food, small uncomfortable seats was not compensated for a whole day spent stuck in pudong airport, with no timeframe for delay given, so we had to stay in the airport. 6 hours in the airport, then 2.5 hours waiting ON THE AIRPLANE"
優點： "I made a friend"
缺點： "I lost a friend"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "The airline didn't honor my ticket, and subsequently I had to purchase another ticket - this time at the counter which was outrageously expensive."
優點： "Compared with airlines in the US, here you actually get food, even for a short flight"
缺點： "When making the reservations I was never told that there is a 24 hour visa in Beijing, as a matter of fact, the airline changed my return flight for a 25.6 hour lay over in Beijing. When I arrived at the airport, I was told I could not board the plane. I called the airline and was given another flight to Shanghai where I could stay up to 144 hours for another $1600.00. The reservations clerk didn't tell me about the Visa issues even after numerous phone calls. Since the airline is "China Eastern" I would presume they'd know the rules before booking and changing flights violating the rules, unless that's the scam to get people to pay even more for their flights."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Lost baggage, couldnt check in until just before flight."
優點： "The journey was smooth, the seat was comfortable enough. Food was decent."
缺點： "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
缺點： "Airplane flew in the sky for 2 extra hours before landing in qingdao. Delayed at qingdao airport with no explanation for 6-7 hours. Very poor service and attitude from the attendants. No one was present and when the manager came he gave no information and lied about why the flight was delayed. He said there were weather conditions but it neither rained nor snowed in qingdao or Seoul. The worst experience ever."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."