優點： "Smooth boarding"
缺點： "If they could serve a light snack would be good"
優點： "Crew could have been less rude"
缺點： "Crew miss my drink"
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
優點： "Crew very attentive but not intrusive. Food very good."
缺點： "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
缺點： "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
缺點： "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
優點： "The staff was amazing"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
優點： "Flight time shorter than scheduled. Food good. Crew great."
缺點： "Somewhat limited recent release movies compared to Emirates."
缺點： "Nothing much"
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
缺點： "No complain . It’s singapore airlines"
缺點： "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
優點： "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
缺點： "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
優點： "Yes the SQ802 and sQ807 was excellent"
缺點： "Returning flight food short be better SQ807"
優點： "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
缺點： "The A380 was probably SQ's oldest one, which that was a newer plane."
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
優點： "Boarding went smoothly, crew extremely curtious and helpful."
缺點： "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
缺點： "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
缺點： "The hot food was dry and lost my appetite"
優點： "Well organized boarding, friendliness of staff, food service"
缺點： "Flight was delayed by about an hour."
優點： "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
缺點： "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
缺點： "Everything was fine."
優點： "Customer service, food, seats"
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "Food was pretty good. Loved the Weiss ice cream bars"
缺點： "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
缺點： "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
優點： "all of SQ"
優點： "Crew very friendly"
優點： "Espresso coffee, champagne, crew, headphones"
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "Everything From the food to the drinks to the comfort"
優點： "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
缺點： "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
優點： "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
優點： "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "Flight crew great"
優點： "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
缺點： "baby crying throughout the flight"
優點： "Crew was super kind and friendly. Food and beverages were good as well."
缺點： "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
缺點： "Dinner choices could be better. Slow boarding process."
優點： "It was our first time flying on Qantas. everything was above expectations."
優點： "More comfortable than expected."
缺點： "Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag."
優點： "Great flight, service, food and crew."
優點： "The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around."
缺點： "For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water."
缺點： "The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour."
優點： "quick flight. tasty snack"
優點： "CREW WAS HELPFUL AND OBLIGING."
缺點： "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."
優點： "Good crew, efficient and pleasant"
缺點： "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
優點： "New screens new seats and very modern"
缺點： "Flight delay could’ve been shorter."
優點： "Crew and staff were very nice. I got lucky and got the whole row to myself."
缺點： "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
缺點： "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
優點： "staff were nice"
缺點： "-priority boarding isn’t priority -only vegetarian food"
優點： "the flight left and arrived on time"
缺點： "The crew were lazy & rude"
缺點： "Seats were awful."
優點： "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
缺點： "Some Crew a bit slack. And slow service"
優點： "On time"
缺點： "No inflight entertainment available."
缺點： "The frittata and the spinach was not the best meal, but the rest seemed really good."
缺點： "Flight from Bangkok was delay and miss the connection flight."
優點： "Good seats in exit row"
優點： "Same as previous answer!"
缺點： "The food was poor quality."
優點： "Crew were great"
缺點： "Not enough toilets - always a queue. More leg room."
優點： "Crew was great."
缺點： "Leg room was just ok."
優點： "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
優點： "Crew very friendly and accommodating."
優點： "Lots of movies and TV to watch. Meals were decent. Good attendants."
缺點： "A little tight seats. The attendents were slow to clean up after meals."
優點： "Almost everything."
缺點： "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
缺點： "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
缺點： "I wasn’t given the seats I had chosen when purchasing the ($3,000) tickets. The seats in the “Dreamliner” were cramped and hard—uncomfortable."
優點： "The food was decent"
缺點： "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
優點： "Boarding was efficient and the cabins were welll presented. Take off was on time."
缺點： "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
優點： "Staff helpful and friendly. We got there"
缺點： "It’s a small plane without much to offer"
缺點： "Delays due to storms slowed our departure and made the boarding process a little confusing"
優點： "We strayed to competing airlines the last few trips, but can't best Qantas for friendly service, inclusive and on time departure"
優點： "everything was lovely"
缺點： "the outdated on flight entertainment system"
優點： "check in easy at Adelaide airport"
缺點： "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
優點： "Arrived alive."
缺點： "Sketchy plane. Too many speed changes. Left late."
優點： "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
優點： "Very smooth, made it alive."
缺點： "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
優點： "Complimentary Inflight drink and the effort from crew to accommodate English second language passengers in my row."
缺點： "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
優點： "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
優點： "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
缺點： "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
優點： "I liked the grilled chicken and the beef selection"
缺點： "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
優點： "Staff were friendly."
缺點： "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
優點： "Great support with wheel-chair assist."