優點： "I moved from Economic class to business with my skywards in 2 minutes"
缺點： "Better food on business class"
缺點： "Food availability a minor challenge but crew handled it very nicely."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Same again. A good flight and well fed."
缺點： "No entertainment but it’s probably because it was a short trip"
優點： "The crew were nice and boarding was smooth"
缺點： "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
優點： "The crew"
優點： "The entertainment is fantastic"
缺點： "The crew, not very hospitable"
缺點： "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"
優點： "cheuk in 快！吾使等太耐！"
優點： "People and manager from emirates"
缺點： "Kayak, didn’t tell me about India visa for us citizens, we had to change my flight to Dubai and lost Dubai to India ticket"
優點： "Everything else was good."
缺點： "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
缺點： "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Other Crew woman"
優點： "The crew was second to none."
缺點： "The duty-free at Dubai was disappointing."
優點： "Timing, no delay"
優點： "Service, atmosphere"
缺點： "1st food was same as it was from Karachi to Dubai"
缺點： "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
缺點： "Couldn't decline the chair and cause much neck pain"
優點： "The airline was good, food fine, entertainment good, and seats comfy."
缺點： "The delay for boarding wasn't communicated good."
優點： "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
缺點： "Baggage policy cimmunication"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
缺點： "Crew should keep eye on the toilets. The waste basket was backed up."
缺點： "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "It felt comfortable."
優點： "Free upgrade given as skywards gold"
缺點： "ICE not as good as a380"
優點： "Nicely appointed aircraft. Crew not quite as friendly and professional as on first flight. Snack meal could have been a little more substantial."
缺點： "The boarding process was disorganized and confusing. Projecting boarding section letters on screen monitor might be clearer."
優點： "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
缺點： "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
優點： "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
優點： "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
缺點： "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
缺點： "AS we boarded the staff weighed our carry on luggage. This created hardship and stress. If they felt my carry-on bag was too heavy I would be in big trouble, because I didn't have any money to pay additional fees."
優點： "Clean bathrooms, new plane"
缺點： "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
優點： "Friendly crew"
優點： "Hi nice flight"
優點： "Emirates doesn't fail! Great service!"
缺點： "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
優點： "the plan"
缺點： "seevce was bed 10! hour alihhvwiyhb2 snacks"
優點： "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
缺點： "My flight delayed and I missed my connection"
優點： "Food and entertainment was great."
優點： "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "The crew was very attentive, and the food was outstanding."
缺點： "The wine list was a bit limited."
缺點： "Vegetarian meals can be better"
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "comfortable plane: new, new media systems, leg room. usb to charge my phone."
缺點： "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "I love the food❤️"
缺點： "2 hours delayed"
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
優點： "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
缺點： "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"
缺點： "My bag was lost"
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
缺點： "Trip delay"
優點： "Crew was very kind"
缺點： "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
缺點： "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
優點： "Comfortable seats, good food"
優點： "Crew was very helpful & friendly. Cabin was well pressurized."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
缺點： "Long layover overnight when most of the airport is closed and minimal space to snooze."
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "Comfortable, on time and as always good service from Turkish Airlines"
優點： "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
缺點： "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
缺點： "Small seats in the economy class"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "Movies varaiety"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
優點： "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
缺點： "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "Excellent staff, everything very clean, smooth flight, good movies."
缺點： "The seats in Economy are too close together. A few more inches would make things better. The food was okay, some parts good, others so-so"
優點： "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
缺點： "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
優點： "Everything was fine on this flight."
缺點： "Everything was fine on this flight."
優點： "Entertainment was OK boarding was a good comfortable sitting."
缺點： "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "Services is good ."
缺點： "Food can be better"
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "Confort and kindness"
缺點： "It was too cold"
優點： "Everything works and quick to get to destination."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Excellent crew, good food & movie selection."
優點： "very nice crew"
缺點： "my baggage was lost"
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
缺點： "KLM crew exceed our expectations"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The friendliness of the crew"
缺點： "Late departure. Rush to connect."
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
缺點： "The plane was very hot"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "Lovely crew, very helpful"
缺點： "Larger meals."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "All good"
優點： "The crew!!"
缺點： "Not enough leg room"
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Good flight, very attentive crew."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
缺點： "Seat recline was broken- wouldn’t hold position."
優點： "The crew"
缺點： "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
缺點： "Seat angle adjustment was not the most comfortable for sleeping."
缺點： "Thé qualité officielle the images"
優點： "The Delta flight service was much better than the Air France flight I took on the previous leg."
優點： "Amazing crew and on time flight"
優點： "It was very comfortable and pleasant."
缺點： "Could be a little better the service, the dinner was late"
優點： "The crew was very friendly."
缺點： "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
優點： "All went right namely the seats but the luggage condition is the worst"
缺點： "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
優點： "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
缺點： "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
缺點： "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
優點： "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
缺點： "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
優點： "On time, no hassle."
優點： "Red wine was excellent"
缺點： "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
優點： "I really liked my seat, but it was one of the only ones that didn't have a USB port."
缺點： "See above. Overall, very nice experience."
優點： "Flight was in time"
優點： "The crew was friendly!"
缺點： "Once again no vegetarian options."
優點： "The crew was efficient and friendly. The plane took off on time and landed on time."
缺點： "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
優點： "Plane was new, and seatback screen responsive and functional."
缺點： "Economy seats not very comfortable, very tightly packed together"
優點： "Flight was delayed 4 hours with no explanation"
缺點： "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
優點： "Crew was nice, too short of a flight to figure out more"
缺點： "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
缺點： "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
優點： "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
缺點： "Le capitain et l’aterrisage"
缺點： "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
缺點： "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
優點： "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
缺點： "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
缺點： "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "Plane was comfortable and new."
缺點： "Nothing really."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
缺點： "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
優點： "Only the cabin crew was good."
缺點： "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
優點： "Courteous crew"
優點： "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
缺點： "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
優點： "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
優點： "Plenty of seat space"
缺點： "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
缺點： "My baggage was broken"
優點： "On time departure and arrival"
優點： "Good on a short flight"
缺點： "Paying for carry on due to weight limit. First time this ever happened!"
優點： "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
優點： "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
優點： "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
優點： "All crew I interacted with was great, friendly, and helpful."
缺點： "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
優點： "Not much"
缺點： "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
優點： "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
優點： "Standard stuff"
優點： "The boarding process was smooth and the crew friendly. Flight ran on time."
缺點： "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
優點： "The food was good"
缺點： "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."