優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "Was perfect"
優點： "The customer service, the seats were comfortable and the food was great"
優點： "Very professional !"
缺點： "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
優點： "Crew was fantastic!"
缺點： "I wish they would use newer planes on this long route but other than that everything was excellent!"
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
優點： "Food and plane"
缺點： "IST transit"
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
缺點： "Unreasonably late, no explanations, no apologies, 90 minute flight instead of 50 as promised."
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
優點： "Good crew. Clean"
缺點： "A little late"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
優點： "The service of the crew was exceptional"
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "Professional nice food"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "The food was excellent!"
缺點： "The website had lots of glitches and made it difficult to check-in."
缺點： "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."
優點： "Everything is nice with Turkish airlines"
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
優點： "everything . also very spacoius restrooms. it deserves vest airtline"
缺點： "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
優點： "Comfortable seats, good food and in flight entertainmen"
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
缺點： "The worst airline I have ever flown with, worst disruption management"
優點： "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
缺點： "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
缺點： "The boarding was a little more chaotic, but the host airport has a major influence on that process."
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "Overall it was good."
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "the flight attendants were more present and even spoke English."
優點： "I enjoyed the flight!"
缺點： "Not applicable"
優點： "Good time"
優點： "On time."
缺點： "No entertainment was provided."
優點： "Good value for the airfare"
缺點： "Needs new and comfortable seats especially on long flights"
優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
優點： "Crew is not happy"
缺點： "Be on time but if not help reroute Broke wheels on luggage"
優點： "Quick flight"
缺點： "Tv screen wasn’t working properly"
缺點： "Nothing unusual."
優點： "Crew were very helpful. I had a personal issue and they were very helpful to make me feel very comfortable ."
缺點： "Probably food could been better!"
優點： "The crew are Good"
缺點： "It could have been better if they improve the meal and crew are smiling. Please do not serve meal with hot Chilli sauce it irritated my stomach"
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Nothing to like on this delayed and poorly organised flight"
缺點： "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
缺點： "My flight was delayed and my bag didn't make it onto the connecting flight. I still don't have my checked bag."
優點： "seats had good leg room"
缺點： "same movies as when i flew in 4 months ago"
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
缺點： "I paid extra for 51H. Row 51's are the worst seats to have. Passengers will stand in front of you to stretch or wait for the bathroom. I can’t really extend my leg out too much because passengers will end up kicking my feet as they pass. There was delay in flights."
優點： "upgraded to business class. the seat was super comfortable. the food is excellent... for on flight. stewardesses were very friendly and helpful."
缺點： "more upgrade for loyal travelers."
優點： "I'm not impressed about anything."
缺點： "The company should do all they can to prevent luggage from being missing."
優點： "stable flight"
缺點： "over 1hr delay before take off"
優點： "Seat is spacious."
缺點： "Had a very difficult time check-in online because HK Airline website didn’t work."
缺點： "flight delayed for over an hour."
優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
缺點： "On line check is worse"
優點： "The crew was absolutely wonderful. Boarding was fast and efficient, the staff were wonderful in keeping us informed on any delays. I was pleasantly surprised at how much leg room I had sitting in economy. I would book Hong Kong Airlines again."
缺點： "The food could be better, but I bought food before boarding so it wasn't that big of a deal and the first plane I was on appeared to be a newer model as the seats were comfortable however the 2 planes between Hong Kong and Bangkok appeared to be older so the seats were not as comfortable."
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
缺點： "Better meals"
優點： "The crew, the meals served, and the baording ease was great."
缺點： "The selection of movies very limited. And games like chess were obsolete. Entertainment not the best and seats were cramped. Toilets too small."
優點： "Great service, competitive price, comfortable seats and cabin, nice lounge in HK"
缺點： "Lounge in SFO and Shanghai was shared with other airlines and a bit crowded. Food is not as impressive as in the business class on some other airlines - even the food in HK airport lounge is not that impressive - neither the varieties nor the taste"
缺點： "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."
缺點： "The in flight early morning snack was a thrown together cheese and ham something... No butter and very bland"
優點： "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
缺點： "Breakfast Really could have done with some fresh fruit."
優點： "Food & staff"
缺點： "Entertainment, no such much new movies"
缺點： "can't online check in,3 persons seat separated"
缺點： "Never never booking with kayak again. You've caused me nothing but issues with checking in. And I paid extra to choose my seat but no record of that went to the airline so I am stuck with bad seats for a very long flight. Never again."
優點： "I enjoyed the service, the space in front on seats and entertainment."
優點： "Comfortable seating, professional crew, plentiful entertainment, delicious meals. Incredible value for the price."
缺點： "Wifi cost money, $5 for the minimum 15mb, but was very spotty and unusable. Thanksfully there were plenty of other ways to entertain myself and relax thanks to HK airlines."
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
優點： "They gave us a meal. Hkg to tpe"
缺點： "Asked for extra bread , didn't give but other than that it was nice"
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
缺點： "I first bought 55MB then two hours later it said I had used up my data so I bought 105MB again but it ran out of data even faster....I didn’t watch video or anything, the only thing I did was reading some articles/texting/emailing...it was really hard to believe that the data was running out so fast...also, I even turned off WiFi when I wasn’t using my phone...."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
優點： "Comfortable, nice. Employees warm"
缺點： "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."
優點： "Very service"
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
優點： "Personal screen and feet resting area."
缺點： "The delays"
優點： "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
缺點： "Seat belt"
缺點： "Dinner was only one piece of pizza That’s it"
缺點： "Supper was very average , one slice of pizza , that’s it"
缺點： "Vegetarian Food need to Improved."
缺點： "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
缺點： "Food need to be improved"
優點： "The crew was very friendly and attentive."
缺點： "Can’t think of anything"
優點： "Comfort & punctuality"
缺點： "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
缺點： "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
缺點： "The entertainment unit was constantly malfunctioning"
缺點： "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
優點： "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
缺點： "They have 2 food options and they're just ok. There wasn't very many drink options either."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "Helping and immediate response."
優點： "Crew are nice,but the seat need to improve"
缺點： "The seat need to improve"
優點： "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
缺點： "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
優點： "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
缺點： "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
優點： "The timeliness of the boarding and flight takeoff"
缺點： "The landing. Seemed a little rough"
缺點： "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
優點： "Boarding was organized"
缺點： "Vegetarian food wasn’t great"
優點： "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
缺點： "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
優點： "Price were amongst the cheapest"
缺點： "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
缺點： "Toilets should never be wet."
缺點： "Crew service"
優點： "crew provided attentive and excellent service. Good food and beverage."
缺點： "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
優點： "Friendly staff, smooth ride, easy boarding"
缺點： "The air con totally not cold!"
優點： "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
缺點： "Nothing for this trip"
缺點： "The food"
優點： "easy securityand boarding at kl"
缺點： "food bland"
優點： "Hard landing which gave passangers a shock."
缺點： "Food Seats cramped"
優點： "Overall is great"
優點： "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
缺點： "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
缺點： "Ok flight but so cold on board"
優點： "Fast flight and boarding time"
缺點： "Inflight food was bad, luggage at the airport took Long"
優點： "Very quick transfer of my luggages in KL"
缺點： "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
優點： "Attendants were kind."
缺點： "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
優點： "Service and integtity"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Friendly & attentive crew"
缺點： "Departure delay (10 minutes)"
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "Most of it, especially having a meal on such a short flight."
缺點： "Could do with more legroom, tall people exist"
缺點： "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."