優點： "Very clean, kind w mask instructions, like boarding back to front"
缺點： "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"
優點： "The crew did a great job and I enjoyed the movies."
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
缺點： "A lot of turbulence"
缺點： "Refueling took over an hour."
缺點： "Purchased food on board. Dry and unappealing."
優點： "Korean air is a step above the rest. Best airline in the business"
缺點： "No WiFi on the flight, but there is so much media offered you really forget"
優點： "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
缺點： "No complaints"
優點： "Great crew!!"
缺點： "Boarding was a bit slow!"
缺點： "Excellent service"
優點： "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
缺點： "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
優點： "The crew was amazing! They were all so nice and helpful"
缺點： "The WiFi didn’t work"
優點： "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
優點： "The crew were so kind and professional"
缺點： "The flight delay was a pain"
優點： "Great crew. Seat was not too bad."
優點： "WiFi and Entertainment"
缺點： "Crew did not make passenger in front of me bring his seat back up for landing."
優點： "Smooth flight."
缺點： "Tight seat. Small space."
缺點： "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
優點： "Free movies available in-flight"
缺點： "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
缺點： "Unbearably hot!!"
優點： "The crew was very accommodating and found me a new seat when I requested one."
缺點： "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
優點： "See above."
缺點： "Nothing. Really."
優點： "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
缺點： "No tv screens in each seat..."
優點： "Air crew was excellent"
優點： "Safely made it from Florida to LAX on time with no incidents"
優點： "Friendly staff. :)"
缺點： "Longer flight with no WiFi or video. :("
缺點： "Being delay"
優點： "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
優點： "Food and nice crew"
缺點： "No tvs and bad WiFi"
優點： "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
缺點： "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
優點： "Entertainment options"
缺點： "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
優點： "Smooth take off and landing"
缺點： "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
缺點： "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
優點： "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
缺點： "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
優點： "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
缺點： "Announcements at the gate could be more clear."
缺點： "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
優點： "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
優點： "Entertainment. Center was great"
缺點： "Boarding has been made so complicated it's a joke."
優點： "Within Europe KLM short flights are very good. They give you a snack and something to drink without charge."
缺點： "Seats,are a little tight but like most other airlines."
優點： "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Good pilot. Decent flight attendants. All good."
缺點： "The price."
優點： "the aircraft was fine. leg room was slightly larger than other commercial flight i took recently."
缺點： "the crew at the boarding counter was unhelpful. my girlfriend and i were rescheduled to a later flight and were randomly assigned to 2 separate seats. online seat selecting did not work at all."
優點： "The crew wa very nice, food was very good for economy."
缺點： "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
"Bad new first class seats. No service"
優點： "Everything was great. Fast flight"
優點： "Yes everything was great"
缺點： "Nothing everything was great"
缺點： "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
優點： "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
缺點： "Lots of delays and sometimes confusing communications from the airlines about departure times."
缺點： "No turbulence"
優點： "That the flight ended"
缺點： "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
缺點： "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
缺點： "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
優點： "Nice crew. Newer comfy seats"
缺點： "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
優點： "No entertainment system only for those who are vested with AA and using their app"
缺點： "A modern plane not old A320 without entertainment system"
缺點： "Foods and movies"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "That I was able to charge my phone and watch my own movies... That’s it"
缺點： "Better Temperature control"
缺點： "The service from the check in desk to the stewardess"
優點： "Boarding and entire flight"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "They forgot to plan a pilot....also the crew was 45 min late"
優點： "We left on time and we arrived before schedule. They did let us board first with the baby."
缺點： "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
缺點： "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
優點： "Flight attendants"
缺點： "Late flight"
優點： "I didnt like anything about it"
缺點： "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
缺點： "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
缺點： "The flight was delayed like 4 times!! It was crazy the wait!"
優點： "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
缺點： "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
缺點： "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
缺點： "Equipment malfunction at 11 pm is always really nice."
缺點： "Flight crew was very rude and seems she was not happy to attend customers request."
優點： "Said it all above"
缺點： "Said it all above"
優點： "Pasta was good."
缺點： "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
優點： "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
缺點： "Not a thing!"
優點： "New planes, in seat entertainment"
缺點： "Very hot plane, never cooled down."
優點： "Great crew. Friendly and reaponsive. Easy boarding."
缺點： "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
缺點： "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
缺點： "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
優點： "Non stop"
優點： "Flight was on time, not crowded, landed ahead of schedule"
缺點： "Two hour wait in line just to drop a checked bag off. International security took one tenth as much time. Not sure why American Airlines couldn't handle the influx of baggage."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
缺點： "Should be allowed one checked bag per person at no charge."
優點： "Flight was good."
缺點： "Just getting through immigration in Miami fl."
缺點： "Huge delay"
優點： "Entertainment and great beverage options"
優點： "wi-fi access"
缺點： "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
缺點： "Not good my carry on bag they send it under and they said I get it at my final destination"
缺點： "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
優點： "Landed early and everything was just as expected."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The crew was really nice"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "We had a 3 hour delay."
缺點： "Sits not suitable for long distance travel"
優點： "Organized crew"
缺點： "Travel delay was a bummer and landing was felt like a huge bounce and skid. Not sure if that was unavoidable due to weather or a hiccup so to speak."
優點： "The female crew member was a bit abraisive. The wifi didn't connect to my phone."
缺點： "Better wifi connection"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Loved that I was in the single seat and it was a quick flight"
優點： "On time"
缺點： "I flew 1st class WIfi should be included. Eve free wifi for the whole plane"
優點： "Crew were nice and friendly"
缺點： "Skimpy snacks and drinks"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
缺點： "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Orderly boarding seat nice crew good"
缺點： "Snacks in first class were lame"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Clean waiting area; enough room overhead for my carryon bag."
缺點： "Couldn't get internet based entertainment on my iPhone as advertised"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
缺點： "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
優點： "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
缺點： "Nothing! It was great!"
優點： "The flight attendant was professional and pleasant"
缺點： "Boarding in Houston was disorganized"
缺點： "Two hours late!"
優點： "We ultimately landed safely."
缺點： "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
優點： "I like the television system"
缺點： "United changed my 10 am reservation to 6:40 which meant, in addition to getting up at 4 am, missing a great free breakfast at my hotel, that I had to spend $55 on a cab rather than take public transportation to the airport. Further more, the 4+ hour layover at Newark (horrible terminal) led to 6+ hours. Arrived home at the end of an 18 hour day barely functioning."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The flight was on time and everything ran smoothly."
優點： "Onboard service"
缺點： "The fact that we had to pay extra in order to have room to Cross our legs."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "I was between two heavy set people and could barely move."
優點： "Delays, rudeness, doesn't have its act together. Must be United Airlines"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The price"
缺點： "The size of the plane"
缺點： "A 6:30 pm flight that leaves at 8:15? What is there to like?"