優點: "Both flights had amazing service, good food for meat eaters, and they were comfortable."
缺點: "The first flight was to Seoul and it was hot the entire time."
優點: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
優點: "Boarding services"
缺點: "On-line cellphone app interface in mandarin version could be better."
優點: "Everything. Will definitely chose them again."
優點: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
缺點: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
優點: "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
缺點: "Nothing to dislike."
優點: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點: "Sat on the runway for 40 mins with no explanation"
缺點: "Delayed flight"
缺點: "Entertainment options are out of date which is painful for long flights"
缺點: "Delayed flight departure and arrival"
優點: "Excellent movie selection."
缺點: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
優點: "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
缺點: "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
優點: "Reliable, quick boarding, Incheon is a nice airport"
優點: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
缺點: "Nothing"
優點: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
缺點: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
優點: "On time, clean, friendly, comfortable, helpful."
缺點: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
優點: "Crew helpful"
缺點: "Food tasteless"
缺點: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
優點: "Everything was very clean, on time, very efficient, staff was very polite."
優點: "Great food and service and comfortable seats"
優點: "Everything went well. Crew were helpful."
缺點: "There was no onboard entertainment system."
優點: "Business class lie flat bed"
缺點: "Crew does not pay attention to you"
優點: "Leg room, choice of food and everall services"
優點: "Room and cleanliness. Crews were awesome."
缺點: "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點: "Had a fantastic time, it exceeded my expectations."
優點: "Crew is rather polite and courteous."
缺點: "On-board entertainment system wasn't working until 5min into the air."
優點: "I like to fly on Korean Air. Always done right."
優點: "Great service and decent food, clean new plane!"
優點: "Everything was perfect perfect service excellent food the best I ever flown so far"
優點: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
缺點: "None"
優點: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
缺點: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
優點: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
優點: "I've flown all over the world and it literally was the best flight I've ever had."
優點: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點: "Service counter check in was very helpful"
優點: "They listen to your request kindly."
缺點: "None"
優點: "Cleanliness. More leg room"
缺點: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
優點: "I liked everything, their friendly and professional service a board!"
優點: "Good food. Good movies. Plenty of room."
缺點: "Long flight, nothing you guys can do."
優點: "The beautiful and friendly air syewardess."
缺點: "Not comfortable sitting on the cramped seat."
優點: "airbus380"
缺點: "food. antertaiment"
優點: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點: "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
優點: "Good food, friendly staff, great service"
缺點: "The seats could be bigger"
Awful, awful, awful airline, poor food and seats .. business class feels like economy
優點: "Great aircraft"
缺點: "Perfect"
優點: "Nice cree"
缺點: "All perfect"
缺點: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
優點: "The crew was amazing, the seat was excellent"
缺點: "Having the luggage checked in transit without going out to open it for inspection"
優點: "Time management"
缺點: "More information about the terminals"
優點: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點: "由於 航空公司的錯誤,將行李唔知送到去邊,要滯留在機場,不單沒有提供任何協助,連問需要等多久也黑面"
缺點: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點: "The business seat was very uncomfortable"
缺點: "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
缺點: "I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight."
優點: "Yes crew and plane were ok."
優點: "Flight was delayed 1 hour"
優點: "The crew was great!"
缺點: "PAL requires you to subscribe to their WiFi on flights without seat back entertainment, but no instructions were given how to do this. PAL ‘s website is difficult to navigate. Plane seats are very small"
優點: "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
缺點: "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
優點: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
優點: "No delays.....yay!!!!!"
缺點: "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
優點: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
缺點: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
缺點: "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點: "In flight meal was respectable, plane was clean, staff very professional."
缺點: "Terminal 2 lacked amenities and there’s no way to transit to other terminals to use their services. Multiple security checks (3) completing the same procedures."
優點: "Meal service very good."
缺點: "Flight was delayed almost 45 minutes."
優點: "The best flight crew and customer service was provided."
缺點: "my seat was broken and would not lock in a either upright or reclined position"
優點: "Boarding was nice and easy. Each seat has an air blower you can face right at you"
缺點: "There are no monitors for entertainment. If you have a device you can use that. I wish I had known that ahead of time. I am not a petite person and economy class seating isn't the roomiest"
優點: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
缺點: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
優點: "Great on-board service. Also, the food was very good for such a short flight."
缺點: "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
缺點: "#philippineairlines is one of the worst airline. Let's start with the moronic airport system where you have to go the security 3time and then your not allowed to bring water in the airline? They keep mentioning that is the US Dept of Homeland security guidance but Philippines is the only place I travelled with this stupidity. Then they gave you water while waiting and a bottle cap is considered a security hazard? Come on. The airline has few open seat at the first and business class, I offered to buy and told me that it'll cost $1000 and the plane is not even full! #philippineairlines is willing to have empty seats rather getting some needed cash. The flight attendant are so uptight and would give you attitude when ask for assistance...this is a customer service industry, if you don't want to be at your workplace then leave. The plane is old and no entertainment offer."
優點: "Restrooms were cleaned every now and then.We had enough food and snacks. I like the warm face cloths to freshen up."
缺點: "There was free WiFi for 30 minutes but weak. The one that works bette, you have to pay."
優點: "Nice crew. Delicious food"
優點: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點: "The crew was fine.I appreciated that it was non-stop."
缺點: "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
缺點: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點: "We arrived safely to Guam."
缺點: "Flight is 3 hours delayed. Takes long time for boarding process."
缺點: "They make it hard to upgrade your seat in route. No on board entertainment."
優點: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點: "Good service on the flight. Flights were on time."
缺點: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
缺點: "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點: "Good food and staff. Arrived to destination 30 min early"
缺點: "Plane was way too hot. No AC it seemed. Made for an uncomfortable 4 hours."
優點: "I like that the flight was on time to board and to depart every time never had any problem with my flights."
缺點: "I didn't like that a few times I had a small question or a request to make like to borrow a pen or to get an extra blanket the crew stewardess ladies smirked me and ignored my request so I felt unhappy with that type of service"
缺點: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
優點: "Courteous Staff altogether."
缺點: "Delays should have been posted earlier. Long lay-overs."
優點: "quicker travel through customs"
缺點: "was not informed ahead of time the need for a Visa to enter Australia"
缺點: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點: "Everything was smooth from the check in, getting the board pass, and getting in the plane. The crew was very helpful."
缺點: "the seats where too narrow when you're in the window side and there was no entertainment like music, video, and etc. They do have an PAL APP but you have to download it prior to the flight which serves no purpose to use the wifi you don't have it."
優點: "Comfortable seating."