TPE - LGB
缺點： "The food was ok"
缺點： "Food was very poor. No snacks."
缺點： "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
缺點： "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
優點： "It was comfortable and food was served, which is rare on airlines."
缺點： "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
缺點： "Overall good, maybe have better temp control, really nothing to complain about other than the standard cramped seats"
優點： "The gate attendant switched me to an earlier flight. Made my night much better."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
優點： "The crew was very friendly, the plane was very clean, and we got a free upgrade to accommodate a family. Our upgraded seats were spacious and very comfortable! I also loved the food and free rum punch!"
缺點： "The free games on my entertainment system never worked, which was pretty disappointing. When I pushed “play game” it acted like it was thinking and then went back to the same screen as before."
缺點： "Gate not available on arrival. Sat on tarmac for awhile."
缺點： "Movies in a 4 hour flight"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
缺點： "They served me a vomit sandwich!! It was a chicken pesto sandwich that I thought was chicken salad but there was pieces of chicken in it. I think... Was gross. And I was hungry!"
優點： "We boarded and took off on time. The staff was friendly."
優點： "Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!"
缺點： "It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "Great crew - really made the flight enjoyable. They served a hot lunch and a cocktail before landing."
缺點： "Plane was a bit dated. No internet or in-seat entertainment."
優點： "Crew. Space. Food."
缺點： "It is a long flight! At least we have free entertainment, old movies that’s fine and charge for new releases. Think about it! Thank you!!!"
優點： "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
缺點： "Nothing was bad. It was fantastic."
優點： "Pleasant accommodating flight attendants."
優點： "I like the space and comfort of the seats"
缺點： "That you had to pay to watch a movie.american doesn’t charge for that. But overall it was a good experience"
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "The crew were very nice and entertaining! The food was awesome! The teri chicken sandwich was yummy!!"
缺點： "You have to pay to watch movies. I was hoping for a few free movies or television shows."
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
優點： "I was upgraded, fed and taken care of! Such great customer service! I will definitely fly with this airline in the future!"
優點： "Large plane. Good hospitality."
缺點： "No vegetarian option for food. Pay for movies and TV."
優點： "Service, plain, food, snacks.. seats"
優點： "The price. User friendly website/app"
缺點： "No complaints"
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
優點： "Service of all staff is the best and friendliest of any American carrier, period."
缺點： "The plane shut off air conditioning right before passengers deplane. It’s hot outside. Imagine the temperature inside a metal tube."
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
缺點： "On the flight to to Hawaii there were only Hawaiin movies available. Not a big deal and I still enjoyed watching LILO and Stitch."
優點： "crew was polite and nice."
缺點： "no wifi? Seriously?"
優點： "Crew was friendly."
缺點： "No free entertainment. Seats were uncomfortable will little leg room."
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
優點： "Loved the meal"
缺點： "The crew. Not very friendly. Rarely smiles. Snacks was very limited. The entertainment center does not work very well. Touch screen buttons worn out. Have to press hard for it to respond."
優點： "the most beautiful ladies and men of the airways....great juice....with cane sugar now vs cancerous high fructose corn syrup....delicious snack bag of crackers......no free in flight entertainment is kind of lame....and i would like the opportunity to be able to have more water on the flight.....8 ounces in 5.2 hours is a bit dehydrating....but overall with all my bitches aside....nothing better than hawaiian air...did i mention how beautiful the crew was?"
缺點： "no free tv or movies not enough water( i could have asked more but you know...don't want to be a bitch)"
優點： "Very smooth boarding, take-off, landing by pilot & crew Very attentive, caring and nice cabin staff Fast baggage claim"
缺點： "Long waits to check baggage Breakfast was too rich (biscuit with spicy cheese), though the fruit was good I didn't mind not having a movie/tv to watch on screen, but would have liked to be able to listen to in-flight music Location of the life vest jackets took away a lot of leg room"
優點： "They fed us which was great!"
優點： "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
缺點： "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
優點： "Wonderful customer service, excellent atmosphere, spacious seating. I love Hawaiian!"
優點： "Good service and attentive stewards. After flying Jetstar this was classy. Appreciate the food and beverages."
缺點： "The Honolulu AP facilities. Nothing open before 7AM."