TPE - CGQ
- 想找便宜機票？25%搜尋此航線的用戶找到NT$ 4,922或更低的單程機票，以及NT$ 10,387或更低的來回機票。
優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
優點： "The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
缺點： "The seats of A380 CAN-LAX flights were little cramped."
缺點： "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
缺點： "I was traveling with friends who's flight kept getting canceled without any notifications, only found out till check in. I had an added layover that I didn't know about. My friends and I will avoid China Southern airlines in the future"
優點： "The crews were amazing, food was okay, overall pretty good"
優點： "Seats were comfortable"
缺點： "1. Rude/unkind flight attendants, clearly judgmental of English speaking passengers 2. Worst airplane food ever 3. Bathrooms were dirty and not maintained"
缺點： "Every thing perfect, I’m so happy with the service."
缺點： "NO option for vegetarian food only chicken and beef are not suitable for all passengers."
優點： "All are fine"
缺點： "Choice of food should be offered"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Crew was outstanding in terms of service and friendliness. Food was excellent too."
缺點： "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
優點： "Friendly staffs"
缺點： "Choice of movies"
優點： "Friendly cabin crew"
缺點： "Over 2 hours late on departure"
缺點： "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
優點： "Few passengers, so plenty of space to relax."
缺點： "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "One of my 2 check-in bags is not with me on the same flight. Although it was delivered to me next day, it still caused me some inconvenience."
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
優點： "Busines class seats (pods)."
優點： "My China Southern flight from Chiang Mai to Guangzhou was on time, comfortable, and the flight attendants were very efficient and friendly."
缺點： "Can't think of anything."
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "Boarding procedure, flight attendants were helpful"
缺點： "Didn’t receive the special meal that was ordered"
優點： "I like food"
缺點： "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
優點： "window control"
缺點： "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
優點： "The flight was inexpensive and once we were airbirne went by quick"
缺點： "we waited an extra hour in the plane, seats not comfy"
缺點： "the meals were not really pleasant to eat"
優點： "The service has improved a lot than previous years"
缺點： "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： "Dim sum for breakfast"
缺點： "No fresh veggies"
優點： "Arrived safely"
缺點： "Food was horrible. Staff was so unfriendly. Seats were uncomfortable"
優點： "It was clean and they provided a warm meal"
缺點： "Taking a bus to the aircraft"
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
缺點： "Flight delay."
優點： "I love the vegan food that they provide me."
優點： "The crew are amazing"
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "attentive and polite flight attendants"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
缺點： "Delayed / diverted - no communications whatsoever"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "No real problems"
缺點： "Nothing significant"
優點： "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點： "Short flight; so there was no real in-flight entertainment. That's really alright though."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
缺點： "Had to process in and out of immigration then back into airport No transit area"
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
優點： "The number of take offs equaled the number of landings :)"
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "I like the price but best of all the service and the attention given to us by all staff members."
缺點： "Everything was great!"
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "Staff was friendly"
優點： "Crew, comfort, food, entertainment."
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
缺點： "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
優點： "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
缺點： "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
缺點： "No issues, overall good experience."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "So hot on the plane and cramped."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
優點： "Plane was okay/good. Crew was good."
優點： "Plane was good (Economy class)"
缺點： "When boarding need better arrangements, very unorganized."
缺點： "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Seats are comfortable."
缺點： "Check in agents could have been more professional"
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
優點： "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
缺點： "I don’t have anything bad to say. The service was really good."
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
優點： "Courteous and helpful crew. China Eastern served QingDao (Tsingtao) beer, quite good, German recipe from the 19th century."
缺點： "The menu was ok but I’ve had better on an Intnl flight. The plane seemed to be short a bathroom, only 3 in the economy cabin. The flight was not close to full but one bathroom wasn’t kept clean."
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "on time arrival"
缺點： "had to take the bus to the plane and walk up the stairs with my heavy carry on bags."
缺點： "Very limited English speaking programs/movies"
優點： "The flight was smooth and a lot shorter. The staff were great."
缺點： "Nothing to not like !"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Same as above"
缺點： "Same as above"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "Two hours flight late, otherwise everything OK"
缺點： "The whole experience with China eastern airlines. Will never book afain"
優點： "the crew were fantastic thank you"
優點： "Took 5 hrs and boarding was on time, easy to find seat and put carry on away, great comfort, liked the movies offered and food was as actually not bad, I liked the thick noodles served."
缺點： "Only got 2 cups of wines and then they “ran out”."
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "same as before Staff excellent and nice with everybody"
缺點： "the foods"
優點： "Clean, comfortable and ahead ov time"
優點： "good boarding good crew good seat in business class left on time and arrived on time"
缺點： "food was mediocre"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "First class is a totally different experience: much better services, designer laundry bag and totally different food selection."
缺點： "Beautiful stewardesses, privacy cabin room, wide selection of wine and food"
優點： "Flight was non-eventful."
缺點： "Original flight was cancelled, resulting in spending an additional 2 hours at airport."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."
優點： "Everything but the seat"
缺點： "The seat didn’t recline. Very uncomfortable especially on a late night flight"
優點： "Staff very friendly"
缺點： "Choice of food. Very limited for business class. Movie selection very limited also."
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
缺點： "The food!"
優點： "Food, service on board"
缺點： "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast."
缺點： "The food and movie selection."
缺點： "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."
優點： "Aircraft is new"
缺點： "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
優點： "The crew was adequate."
缺點： "The airplane was old and dirty."
優點： "Crew were very nice. Especially Pan (don't know his last name). Food was good, too. I appreciated having movies to watch from the screen on the seat in front of me."
缺點： "Too much turbulence! It was quite uncomfortable for a long time. There were not enough comforting announcements from the flight deck to explain it. Crew members need practice in pronouncing English, and louder. Crew volume was too low compared to captain. American movie selection was too limited."
缺點： "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
缺點： "Be on time"
優點： "seat so so"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "The flight was delayed 2 hours and no one was a telling us what was going on"
優點： "Great crew"
缺點： "6 hours late"
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
優點： "More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
缺點： "All old movies, no charging ports for economy class, and the flight attendants weren’t the nicest I’ve encountered."
優點： "The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job."
缺點： "I didn’t like my seat we were next to the door so it was pretty old most of the time"
優點： "Refunded or compensated"
優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
優點： "Entertainment was not good the TV did not work"
缺點： "The food and stalf very good"
優點： "First off, the flight was cheap, really cheap, so for the price it was amazing."
缺點： "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."
優點： "Reasonably comfortable"
缺點： "No movie selection and nowhere to charge phones. On line check in was a nightmare."
缺點： "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
優點： "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
缺點： "The seats weren’t the most comfy and one of the meals was bad"
缺點： "No entertainment"
優點： "Boarding was prompt and efficient."
缺點： "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
優點： "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
缺點： "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
缺點： "Customer service on the flight was poor ."
優點： "Very good service on board, crew very attentive and polite."
缺點： "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."
優點： "Wide bed and good support for good sleep"
缺點： "Not a big movie selection"
優點： "The crew was friendly and helpful."
缺點： "Delayed departure."
優點： "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
缺點： "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."
優點： "Ran on time"
缺點： "Food and drink options are limited"
優點： "Love the space of airplane"
優點： "The on time performance also inflight Meals"
缺點： "Check in for Departure"
優點： "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
缺點： "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
缺點： "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
優點： "Nice carrier. Enough leg room and clean flight"
缺點： "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
優點： "The staff was helpful"
缺點： "The flight was cramped up and not clean"
優點： "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"
優點： "Crew was helpful and polite"
缺點： "Food was terrible compared to other airlines in the region and the entertainment options were limited."
優點： "Boarding was efficient and quick. New large plane with adequate IFE; I was prepared with pre-downloaded netflix on my ipad just in case. Two meals were served in addition to beverages and free beer/ wine. Our flight from SFO-to Beijing was great and on par with any other airline on a long haul flight. Our shorter Beijing to Osaka flight was on an older plane that did not have IFE, that is where I am glad I had downloaded some videos and movies to watch. This flight was also delayed for 1 hour on the tarmac due to flight control scheduling. No major complaints about the flight or plane. Transit hotels were provided on both legs of the flight in Beijing. They are a coin toss in terms of quality. The first hotel was garbage, dirty and smelled beyond bad of rot and ciggarette smoke combined with Beijing polluted air, breathing was difficult. Upon our return trip to SFO, we had a much better hotel. Cleaner, bigger, and it felt safer."
缺點： "There were a lot of in-flight announcements that were redundant: Ex:Duty free shopping alerts multiple times in a short span of time by different FA. The FA were not very concerned with passengers standing and walking around during taxi on the tarmac..I was stunned not only at the passengers carelessness disregard for safety or rules to remain seated. It just felt like the bar for passenger safety was a left to each passenger to decide."
缺點： "No personal entertainment but a lot of leg room"
缺點： "The plane was delayed over one hour for take off in Shanghai"
優點： "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
缺點： "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."
優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
缺點： "Food to be improved"
優點： "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
缺點： "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."
優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."