優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Crew great. Seat is hard"
缺點： "Softer seats"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Crew was friendly and helpful."
缺點： "Seats are definitely too small in both directions."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "cheap price"
缺點： "steward/airhostes did not smile and talked angrily to customer."
缺點： "Very limited English speaking programs/movies"
缺點： "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
優點： "Check in and boarding was very efficient and timely"
缺點： "almost no recline for a 15h flight! could not lift side arm rest."
缺點： "There was a long wait to transit or transfer but besides that everything was great"
優點： "good boarding good crew good seat in business class left on time and arrived on time"
缺點： "food was mediocre"
優點： "It was just ok. We landed safely. No entertainment, no food choice, just a safe flight. Crew was nice and spoke English well. However they’re liars. They made multiple promises they didn’t deliver like a vegetarian food choice and bulkhead emergency seat. Better to deny it than to lie."
缺點： "I asked for coffee, the stewardess repeated coffee to me and I got orange juice, which was ok because I like Orange juice too. I speak several languages too and was impressed they spoke English well. I guess it was just being busy and under stress. I was promised a bulkhead emergency seat and not given one. There was a emergency seat open right next to me but it never got on my ticket."
缺點： "Very long layovers. Unfriendly customer service. Terrible food options. Overall very poor service. Given choice, will not fly with this airline."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
缺點： "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Better attention and more organize aboarded. Very good food and great attention."
缺點： "Long fligth and is very uncomfortable the space."
缺點： "Please see above all the connection issues."
優點： "Food was decent, blanket/pillow"
缺點： "Seats were tiny and older (no adjustable headrest), no personal TV, food was just ok, had to fight thru crowd to to my seat. No order."
優點： "Crew seemed friendly."
缺點： "Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "compared with others."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "After I became upset because my video monitor did not work the crew offered to move me to a balkhead seat. But they would not allow my wife to sit with me. At the time there were six empty seats in balkhead. It was more important that I sat with my wife. This was a very poor decision made by the crew. They knew I was not happy. It ruined my whole experience on China Eastern."
缺點： "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."
優點： "I made a friend"
缺點： "I lost a friend"
優點： "the service was outstanding"
缺點： "the temperature control in business class was very poor, it was too hot for the duration of the flight. 2 requests were made to improve and the staff tried, but it was uncomfortable."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "There is no email update after flight got cancelled. I try to reach customer service, they open M - F 9:00 to 5:00 . when you run international services customer service should be open 24/7. Try to contact customer service the number on website no help. Really disappointed. Next time if I have to fly I have to think hundred time. Even my family try to find out after cancelled flight no information updated on website. Even if I have to recommend friends and family tell them my experience to think twice. Hope in future it should be improve."
優點： "Had to switch off my iPhone so had no music and there was a small child in business class who was very unruly and noisy for much of the early part of the flight I finally ask the stewardess to tell the little kid to shut up it was very annoying and parent should know better and if they don't the crew should tell him"
缺點： "I found the food marginal not very good and behaving child"
優點： "Good price, nice staff"
缺點： "It's always the same food and just one served beef rice! It would be nice if they could vary the food menu."
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "There was no warning that I needed a visa just to transfer in Wuhan. Nobody told me beforehand that Wuhan is one of the only two airports in China that Americans cannot transfer. China Eastern wouldn't let me board the flight, they wouldn't cancel or change my flight either. I flew through China on the way to Bangkok with no problem, but they wouldn't let me use my return tickets. I payed for my tickets and they never let me use any of the tickets. I had to book with another airlines to get home. I will never use China Eastern Airlines again."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Had pleasant flight with nice crew and fellow passengers, mostly clean bathrooms considering 14 hour flight; i liked both their entrees fish rice as well as chicken rice. Enough choices for movies, including Indian movies."
缺點： "Wish there were veggie/chicken sandwiches in addition to pork sandwiches. I had to turn down the sandwich beacause I don't eat pork, even though I was hungry. Also, masala chai(tea) would be welcome."
缺點： "Small space in economy"
優點： "PVG makes boarding bridge with shuttle bus."
優點： "All overall"
缺點： "Nothing to mention"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."