"The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing."
優點： "Fast food service"
缺點： "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
缺點： "The seats felt like I was sitting on a concrete block. HORRIBLE!"
缺點： "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
優點： "On time"
缺點： "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
缺點： "Commuter jets- uncomfortable."
缺點： "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
優點： "Ease of bording"
缺點： "Seats could have been better and inflight entertainement missing"
優點： "Flight attendants were very attentive"
缺點： "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
優點： "On time professional staff"
缺點： "Old plane for this fight."
優點： "I liked crew"
缺點： "It wasn't comfortable"
優點： "We left on time and we arrived before schedule. They did let us board first with the baby."
缺點： "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
優點： "Smooth Flight"
缺點： "Delayed on both flights"
缺點： "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
優點： "Not using kayak."
缺點： "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
缺點： "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
缺點： "Delays Always delays. Old planes."
優點： "Not much"
缺點： "DFW is in terrible condition,same as ORD T3."
優點： "Liked the flight. Very nice crew."
缺點： "This was an 8 hour international flight and there was no leg room, outdated amenities and no tvs! How can people take an 8 hour flight without individual air vents??? I have never had such an uncomfortable flight, and I will never fly with you again."
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
優點： "Nothing at all"
缺點： "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
優點： "Short flight"
缺點： "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
缺點： "My seat was too tight My headphone plug did not work"
缺點： "Didn't make the flight because the flight to London was cancelled."
優點： "Comfort of leg room on BA and AA operated flights, was better then virgin atlantic which I usually take."
缺點： "Movie selection was old, not as good as virgin atlantic airlines"
優點： "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
缺點： "no complaints"
優點： "I am not comfortable flying so for me, flying makes me nervous"
缺點： "Flight was 4 hours delayed"
優點： "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
缺點： "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
缺點： "Terrible plane. Old. No tv. No charge points"
優點： "Delicious food. Very smooth flight had a great time traveling with this airline"
缺點： "The seats were uncomfortable and tight."
優點： "Roomie seat"
缺點： "Made me Put my purse in back of plane"
優點： "Boarding was very quick, they called the groups quickly with no lag time in between."
缺點： "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
缺點： "Food not so great"
優點： "The flight attendants were beyond amazing! Throughout the flight they made sure we had plenty of snacks and drinks. Amazing!"
缺點： "I didn't like being told there were no seats together and being charged to sit together with my partner. I found out there were several seats available once we boarded. Disappointing."
優點： "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
缺點： "Getting around London Heathrow was a pain and took a long time."
缺點： "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
優點： "Newly refurbished plane"
缺點： "Ran out of red wine"
優點： "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
優點： "Great round trip flight! I was traveling on vacation with a group of 6. We all had no issues. I pray all my flights from this pint forward will be this effortless."
優點： "The free cookies were very good and the service was great the flight was smooth and quick"
優點： "The flight attendant was nice. That's all!"
缺點： "The value of first class in relation to how much more it costs is way out of proportion. It's not worth the extra money. Again, why even ask about entertainment? Over a four hour flight with no movie or music unless provided by yourself is complete and utter bullshit. Again, the available free wifi is bullshit."
優點： "This is the first American flight in the last five I've taken where it was not cancelled or extremely late so that's something to remark upon."
"First class Food choices are ravioli and chicken. If you fly back and forth twice in a week, feels boring. First class seats could be wider."
缺點： "Quality of free snacks (pretzel packets) is poor choice for 11hr flight Mid flight snack is a cold sandwich, that tasted terrible Rude crew Delayed start from SFO resulted in delayed arrival at MUC Checked in bags did not transfer correctly in MUC to Lufthansa. Forced to wait extras 3hrs (estimate) in Madrid airport for bags Cannot track bags for last segment neither on United IOS app nor Lufthansa app. Poor integration between UA - LF systems Limited choice of movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Service for people not able to sleep on the long haul"
優點： "Service, Hospitality, food, & comfort."
缺點： "Need more Hindi movies selection."
優點： "2h short flight!"
缺點： "Bloody narrow seats and aisle, no comfort at all - horrible!!!"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Plane was delayed for 5 hrs"
優點： "The seats were comfortable and the entertainment was good."
缺點： "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
優點： "Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner."
缺點： "We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "airplane was good"
優點： "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
缺點： "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
優點： "What brand of service is this? Are we actually customers? Why do I feel like the enemy every time I fly? Airlines are making record profits and we, THEIR customers are getting the shaft."
缺點： "There was a non rev captain who took it upon himself to move my overhead bags back six rows to accomodate a non rev flight attendant's bags...... almost missed my connection. WTF"
缺點： "We kept getting delayed by 20minutes (for 4 hours) without any communications/updates from the staff as to what the problem was or when a solution might be found."
優點： "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
缺點： "Not enough beverages served during long flight."
優點： "No one was sitting next to me. Fast flight ahead of schedule."
缺點： "No food. Had the back row so I couldn't recline."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very meticulous pilots, very friendly and accommodating cabin crew"
缺點： "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
缺點： "Flight was delayed multiple times"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Was flying from LA and the plane got to the Denver airport on time but had to wait 20 mins on the track for a diff plane to leave so our plane had a place to pull up. This made me only have 15 mins to board my connecting flight to Minneapolis. After I rushed to the gate, United told me that they had a smaller plane so 28 people had to take a different flight. How does that happen? The $500 voucher they gave me did not make up for the time I had to fly to Chicago to make another connecting flight to get to Minneapolis. This was my second flight in one weekend as I was flying for an emergency. Both times United switched its gates for the flights last minute so I was scrambling to get to where I needed to go. Never again."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Original final flight delayed past my connection so I had to be on phone over an hour to remedy"
優點： "Ability to watch directv movie after paying a ridiculous amount for it"
缺點： "We were delayed, people who should have checked bags didn't so then I had to check my bag when it truly was just a carry on, overbooking every flight to make sure there's a full plane tells me you can more about dollars than about your customers. I haven't flown united in a while and I am highly disappointed."
優點： "the flight was so empty that people there was enough room to spread out. people even stretched out across the 3 middle seats to lay down! flight crew was also very friendly."
缺點： "They offered an option to "sign into the wifi and access new movies". The wifi was so spotty you couldn't get through more than 5 minutes without it freezing and having to reopen the app. also no plug ins for devices. we had a good first meal but the second was a super small sandwich. everyone was starving and talking about where they were going to eat once we arrived in chicago."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Captain personally kept us updated on the situation concerning the delay due to mechanical problems"
缺點： "Reassurance about what would happen if a replacement aircraft could not be found should be provided up front."
缺點： "Took 35 minutes to get to a open gate after landing."
優點： "Very comfortable and flight was on time. Flight attendants were friendly and polite."
缺點： "The fact that you had to pay for one check in luggage"
優點： "Getting to Rome on time"
優點： "The Crew was so friendly and nice The woman at check in upgraded me to economy plus to help me get an aisle seat"
缺點： "I sat next to a very large old woman who was spilling out of her seat into mine. I was told at check in it was a full flight so did not think to ask to move. But then I mentioned it to the stewardess near the end of the flight who was sympathetic and said that she wished I would have said something earlier and that she would have moved me because there were other empty seats."
優點： "Great flight attendants on flight itself."
缺點： "Ridiculous price of flight from OC to SFO, the $200 cancellation fee when cancellation was medically related & notification was over 24hrs. 45minute flight delay."
優點： "I liked the movies on the seat."
缺點： "I didn't like the long delay because they didn't know how to manage the weight of the plane. We waited 2 hours on the plane to take off, and ended up missing our next flight"
優點： "Great service"
優點： "The aircraft was spacious and comfortable."
缺點： "To much waiting for boarding. The delays also were very annoying ."