優點： "See last comments. Nice there was room. Great staffer in Greece."
缺點： "Mediocre food. Bad movie system"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Plane arrived on time"
缺點： "Free high speed Wifi. More room / comfort"
優點： "on time! United lounge was amazing!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Water and snacks offered when flight was delayed over an hour! Crew."
缺點： "Flight delayed over an hour."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "The boarding process took forever! Had to go through multiple questionare"
缺點： "3 hour mechanical delay"
缺點： "2 hour delay after almost 3 hour layover"
優點： "Left on time"
缺點： "Seats are too tight and uncomfortable"
優點： "Poor service no entertainment overall 1 out of 10! Unfortunately who else do you fly with"
缺點： "Crew was very nice"
優點： "My attendants"
缺點： "No free food"
優點： "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
缺點： "Not enough beverages served during long flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Hard landibg"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very meticulous pilots, very friendly and accommodating cabin crew"
缺點： "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
優點： "The flight was just another flight, crew was speedy, and proficient."
缺點： "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Not a crew or airline issue, but strong winds made for three attempted landings."
缺點： "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Tickets oversold i almost got to wait till morning 10am"
優點： "We were on the beach and could have hung out a full hour more if given ample notice... Not too happy about that..."
缺點： "It doesn't make sense to book two tickets together and end up sitting in two middle seats in different rows."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Had to land in Austin due to weather. Fueled up and flew back to Houston. I made the flight to tucson with 20 min to spare."
缺點： "Those delays I mentioned."
優點： "Airline paid him"
缺點： "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "United delayed the flight over for 2 hours with over 24 hours of flight time. The reason was one of the crew memeber called in sick. When we showed the flight, we were told the flight has to make another stop in San Francisco thus delaying the flight for amther 3 hours. If they know hat they are missing a crew member over 24 hours and cannot find a replacement, this is a serious problem with United. They must be running a very tight ship."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Crew was efficient and professional while being very congenial."
缺點： "Seats would't recline due to the emergency exit behind my row."
優點： "Great, friendly crew. Plane was delayed by weather but that shortened my layover, nice."
優點： "The flight was good, no delays and we made good time. I was glad that the fasten seat belt sign wasn't on the entire flight."
缺點： "I spent 9 hours without in-seat entertainment because the system was broken. I had to follow up with the crew several times and no one ever checked with me to see if I was satisfied."
優點： "Comfort and service was right on target"