Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
Got me to the destination, long delayed.
優點： "Crew was excellent"
缺點： "Better seat cushions"
缺點： "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
優點： "Flat bed is wide and comfortable. Cabin crew was excellent."
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "Average flight"
缺點： "Seats on this aircraft have very upright seats. Not very comfy"
缺點： "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
缺點： "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
優點： "Excellent service"
缺點： "More tasty snacks throughout the flight"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "Excellent service, made a very long flight very pleasant and enjoyable."
優點： "Customer service, food, seats"
優點： "Food was pretty good. Loved the Weiss ice cream bars"
缺點： "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
優點： "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
優點： "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
缺點： "No negative points"
缺點： "Too much stop over"
優點： "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
缺點： "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
缺點： "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "The staff were so friendly and helpful."
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
優點： "Boarding ok, timely departure. Food very good for plane food."
缺點： "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
優點： "I like the personal TV, my foot rest and water holder frequent water serve,"
缺點： "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
優點： "Personal Touch!"
缺點： "No such!"
缺點： "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
優點： "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
優點： "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
缺點： "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
優點： "the selection was impresive to m"
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Overall just a really great experience."
缺點： "Nothing negative to report."
優點： "The crew was very kind and helpful."
缺點： "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
缺點： "Seats are tight and hard"
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
缺點： "cramped seats freezing cold"
優點： "Great service, great experience."
缺點： "I liked it all."
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
優點： "Attention to customer service and needs"
缺點： "Couldn't use my own headphones to watch movies"
缺點： "The video screens need to be upgraded"
優點： "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
缺點： "Flight was delayed, but other than that, flight was great."
優點： "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
缺點： "Can't think of anything:)"
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
The flight was smooth and attendants were efficient. Food was mediocre. Lounge food in Dubai was not good. Lounge food in Milan was excellent.
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "Seats and food"
優點： "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
優點： "Crew we're friendly and helpful. Seats were good."
缺點： "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
優點： "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
缺點： "Better seats and the bathrooms were incredibly small. some of the lights did not work"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Food has declined significantly over the past few years"
缺點： "Great airline, great staff."
優點： "Alexandra is just not a pretty face."
缺點： "I should have got a premium economy, my section was too cramped."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
優點： "Good flight and on time."
缺點： "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
缺點： "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
優點： "Whether coach, business or 1st class, Emirates creates their passengers with respect and thanks in all they do. A 13 hour flight is no short haul and the Emirates staff kept a positive aire throughout the flight. The meals were very good, the service as well. The facilities were kept clean and accessible. Thank you Emirates...you made my trip a pleasure both to and from Dubai."
優點： "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
缺點： "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
優點： "Service, atmosphere"
優點： "The crew & the ground personnel! Very polite, helpful & efficient!"
缺點： "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
缺點： "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
優點： "The staff is always exceptional. Providing service for my every need."
優點： "Aircraft and entertainment are still among the best , and overall it compares well to intl competition"
缺點： "Emirates of a few years ago was more comfortable and the rewards scheme was more generous. I hope they can think about giving Uae residents a fairer shake as we seem to pay a lot more for flights. Silver members used to get access to lounges but not anymore?? Taking things away feels worse than if we never had it before. Abu Dhabi Doha and Sharjah are all near and cheaper to dxb and it’s tempting to switch as they offer a comprable service. Also dxb is overcrowded itd a long taxi and walk depending on your gate."
優點： "Service and Wi-Fi"
缺點： "Brussel sprouts were total mush"
優點： "This flight was shorter so didn't have any problem and there were veggie options for food."
缺點： "That I was again stuck in the middle seat after requesting an aisle."
優點： "entertainment part made time fly from Dubai to Seattle and staff too were awesome."
缺點： "15-hour flight not happy thing to be mid-air."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Good space for economy class"
缺點： "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Crew was extremely accommodating and friendly."
缺點： "Too cramped- very uncomfortable."
優點： "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
優點： "Excellent service in flight and nice food"
優點： "The flight crew is genuinely caring"
缺點： "After 20 flights booking with emirates in last seven months and nice experience, seems its right time to switch airlines. Was not allowed to board when I reached 8 min late due to heavy traffic on accident on highway. I had 50+ mins before flight departure but they didn't allow me to board. Paid extra money and reschedule for same day flight at 4:30pm and they delayed this flight departure by an hour without no problem. Too much biased."
缺點： "Rude and racist cabin crew!"
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
The flight is canceled due to the weather, has to stay overnight at the airport, no available flight to LAX next day, had to change the destination and pay out of pocket for the other flight to LAX.
I asked for a milk to my baby she told me sorry we don’t have extra for your baby. They tried people definitely i so that if you speak Turkish you get what you need. Last time travel with Turkish Airlines.
缺點： "Turkish Airlines are doing great job for customer satisfaction services and timing"
缺點： "food could been more better."
優點： "Everything was comfortable and the crew were lovely."
優點： "safe and pleasant Thank you"
優點： "Pilots were good, they provided a smooth ride."
缺點： "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
優點： "The food was amazing and the crew was great!"
缺點： "Boarding seemed a bit unorganized."
優點： "The crew was great and loved the meal given during flight."
優點： "Food was excellent"
缺點： "Temperature way too warm"
優點： "Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants."
缺點： "The seat leg room is on the smaller side, although the incline is good."
優點： "Everything. From boarding to taking off until the smoothest landing."
優點： "The crew was great. Everyone was courteous and professional (wish the same could be said of my fellow passengers)."
缺點： "I'm never quite comfortable in the small spaces on airplanes. Maybe someday I'll make enough money to sit business class and not be crammed into a chair."
缺點： "Transfer from one plane to the gate"
優點： "Good food, great crew. Free beer."
缺點： "Too cramped. More so than other airlines, or is it just me getting older?"
優點： "Everything was nice"
優點： "Service, flight and landing, exceptional!!!"
缺點： "No cons..."
優點： "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
缺點： "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
優點： "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
缺點： "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
優點： "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
缺點： "Seats, food and service"
優點： "Very uncomfortable seat. Very narrow walk way to lavatory."
優點： "Great seating & service"
缺點： "Non stop talking people behind me!!!!"
缺點： "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
優點： "Good entertainment system, nice food"
缺點： "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
優點： "Some of the movies, part of the food"
缺點： "Part of the food"
優點： "Food and drinks,"
缺點： "No USB outlets."
優點： "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
缺點： "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
缺點： "Nice people"
缺點： "I could not figure out how to get a vegetarian meal."
優點： "Food was excellent."
缺點： "Can't think of anything."
優點： "Great food; plenty of room to stretch out (we flew business class)."
缺點： "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
優點： "Good food and plenty of entertainment options."
缺點： "Seats were a bit cramped."
優點： "The flight was empty so got 3 seats to myself"
缺點： "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
優點： "Very comfortable seats and BIG aircraft."
優點： "What's to like about being in a 737 for over 6 hours?"
缺點： "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
優點： "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."
缺點： "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"
缺點： "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
優點： "Most of the part."
缺點： "Did not get requested wheelchair in Istambul. Was forded to look for directions on her own. Disappointing. Will give another chance on the way back."
優點： "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
缺點： "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
優點： "Overall everything was good, I liked the entertainment and food the best."
缺點： "I had no issues."
優點： "Kind. Generous. Competent. Relaxed. Thank you."
缺點： "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"
缺點： "food has declined its quality. not clear how to get diet food for people with food allergies crew less diligent and attentive than in other turkish flights"
優點： "Great customer satisfaction reach on time"
缺點： "Great customer satisfaction reach on time"
缺點： "A sleeping baby strapped to the body and a seatbelt around both Wasn enough we had to wake the baby up and strap separate ? Again the baby was strapped to the body of the parent and the seatbelt around both. Yet the flight manager was a decent helpful lady."