缺點： "I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Aircraft , oraganized, accomdating and the service was just unexpected."
缺點： "Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The food."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "the meals were not really pleasant to eat"
優點： "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
缺點： "The food was mediocre at best."
缺點： "Just late arriving..Not airlines fault"
優點： "On time departure and arrival The inflight Crew were courteous"
缺點： "Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate."
缺點： "It was almost an hour late and no explanations in English were given"
優點： "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
缺點： "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
缺點： "Please help me find my luggage!"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Everyone is very helpful in terms of where you go. They are just so happy to help you."
缺點： "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."
優點： "Usually in Economy plus seating I expect extra legroom but this was definitely closer to a business-class experience with a foot rest that popped out and lots of extra space. A really nice flight!"
缺點： "Only allow one piece luggage."
優點： "The space"
缺點： "The time in the plane because of delays for take off"
優點： "They booked me on the next flight without much hassle."
缺點： "The plane was late so I missed my connecting flight."
優點： "Boarding was efficient. Airport staff were friendly enough. Ticket price was cheap."
缺點： "Airline website for check-in was a huge challenge... not as easy or convenient to use at all. Cabin crew really could care less about service. Typical Chinese hospitality, if you know what I mean. But honestly, if you’re looking to save a few dollars and don’t mind lack of technological convenience or service Inflight, and your expectations aren’t that high, China Southern does the job."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Plane is nice. Food is relatively good. Service isn't bad."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Nice flight in business class. Good food, good entertainment. No complaints there."
缺點： "The long layover in Wuhan was a drag. China Southern couldn't check me through from Bangkok to San Francisco so I had to claim luggage and wait 7 hours at Wuhan Airport without access to a lounge or anything else for that matter."
優點： "Leg room, food, many opportunities for drinks throughout flight"
缺點： "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Crew, boarding, entertaiinment"
缺點： "We did.not get veg food that was ordered except that rest ok"
優點： "I liked the courteous and professional staff. The flight wasn't booked to capacity, which was nice. I am pleased that the attendants are multilingual."
缺點： "The flights are always delayed which causes me to have to re-purchase my connecting flights from Manila to Cebu. This is rather consistent. I appreciate the safety measures and I realize that there is nothing that can be done about weather but I am considering booking through Xiamen Airlines from now on because of the consistent nature of these occurrences."
優點： "Service Comfort Ease of connection Excellent airline"
缺點： "Nothing to not like"
優點： "Crew was very kind, the vegetarian option was nice to have. The entertainment options were pretty good as well for a small puddle jump. Plenty of room for checked baggage."
缺點： "The seats were a bit of a squeeze, and the food itself was pretty terrible. The entertainment screen did not work on my seat (was pretty clearly being operated by someone else). Contacting them before the flight was extremely difficult."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
缺點： "Flight was change to China Airlines"
優點： "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
缺點： "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
優點： "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected."
缺點： "Two movies were started but they frozed mid way through and were then cut off. Wasn't a big deal for me because I mostly wanted to sleep."
缺點： "have the arabs take over the airlines they know how to run airlines well."
優點： "The plane was nicer than china eastern flight."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Warm washclothes & blankets were great!"
缺點： "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
缺點： "Kinda rude flight atendants, poor food and warm beer And no alchoohol,"
優點： "Crews in this part,LA to Delhi was good & comfortable inspire of language problem .Boarding is good"
缺點： "Very difficult to contact before boarding ,like for food options .language problems & food without egg,chicken,fish difficult to manage"
缺點： "The android systems used for media and games kept freezing and rebooting."
優點： "Seat assignment, service, comfort on the plane were excellent."
缺點： "A group of Chinese tourists were in the wrong line. The person in charge then put all of us individuals who were behind the tourist group in a separate line to be serviced separately. After a few check-ins our line was closed and we were placed behind the tourist group again. It would have been nice to have more check-in staff to handle the line. In flight, it would have been nice to receive the Arrival form during the flight so it could be completed before the immigration desk."
缺點： "Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding"
優點： "Flight, airplane, crews were Better than expected"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Very good business class seat I was apprehensive but China Eastern is as good as anyone"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight"
缺點： "The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Room on the plane, layout of the plane, early arrival"
缺點： "Add CNN news to your tv channels"
缺點： "This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)"
優點： "Food and service on this flight was outstanding."
優點： "Flight attendants are excellent, polite, warm and professional."
缺點： "Very limited English speaking programs/movies"
優點： "Nice crew, although not quite as attentive as on previous flights."
缺點： "The food in business class was not as good as usual. Too many odd Chinese things. It was also, as usual, very warm in the cabin."
優點： "Nothing special"
缺點： "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
缺點： "There was a long wait to transit or transfer but besides that everything was great"
優點： "Never made my flight :-("
缺點： "I mistakenly could not obtain my boarding pass in time, and even though the security crew at the gate let me through check in with proof of my itinerary they did not let me board because I did not have my boarding pass. I ran as fast as I could to the transfer gate check in, with 15 minutes till departure."
優點： "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
缺點： "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Very good seats"
缺點： "Very few movies it the list"
優點： "The crew members were extremely helpful and accommodating."
缺點： "There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none."
缺點： "This flight was delayed 12 hours. They kept the passengers in a terminal that was partially open to outdoors, and this was in the middle of winter and it was only 35° F. In fact the reason for the delay was because of weather. When asked about a Plan B, they talked in circles and gave us no real answers. Every hour they said wait another hour and this went on for 12 hours. Had they just cancelled the flight early on and made other arrangements, passengers could have gotten out of the cold and gotten food for themselves. When told that people were hungry and freezing, instead of moving to an indoor heated terminal, they simply brought down airplane blankets which did little, and a case of water bottles and airplane food to which they only passed out to the Chinese passengers and when any nonChinese passengers went to get food or water, there were turned away. I truly have never experienced anything in my life like this. It borderlined on inhumane. Worst experience of my life. Do not ever fly China Eastern."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
優點： "In flight entertainment system was good and had a nice selection."
缺點： "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "I liked how nice the staff were."
缺點： "The peanuts they gave us expired on dec 08. My flight was dec 21......"
缺點： "No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle."
優點： "The last leg of my return flight was nice and that feed was good"
缺點： "I had asked about a special meal and was told I could only order it at the check in booth at the airport. I had decided not to. Apparently it was set up anyway and I was served an awful dinner. The instant coffee and food on the first leg of my return flight was beyond human consumption"
優點： "Nov 29, 2017. While flying China Eastern through Quingdao Liuting International Airport with overnight transit, I knew that airport shuts down overnight and was prepared for it with off the airport hotel reservation and all. But I was surprised at the time of check in at the origination airport (San Francisco) that I would be required to pickup the checked in luggage at Quingdao and check it back in next day for connecting flight to Shanghai. There was a Left Luggage facility at Quingdao Liuting Aurport on second floor departure level, to take away some pain. But more surprise as they charged me for two full days just for overnight service. Argument was that I am leaving the luggage today evening at 7:00pm but will pick 5:30am tomorrow morning thus making two calendar day charges. Staff did not know English but was very nice and helpful. It was very clear that they were policy bound and the money was not going in her pocket. For two pieces it was RMB 80 (20 per piece per day). Fortunate my English to Chinese translator phone app T Mobile One Plan and extra RMBs I had kept hoping to defray such unexpected situations helped a lot to make handling this situation easier. Otherwise I would have been much more dismayed :( But all in all I was impressed by the Airline Crews’ hospitality and Airport staff professionalism :) despite the fact that I don’t they get paid as much as most of their western counterparts. I read that a new Quingdao airport is on the cards in 2019 or so and that can change the situation. So I have mentioned a date at the start of this comment to make sure future readers have a time context too."
缺點： "See above"
優點： "Very pleasurable"
缺點： "Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
缺點： "Waiting hours is too long, There's a kid who kept on kicking my seat. The space from each seat is too close"
優點： "Affordable Quick Boarding"
缺點： "Crew Rude/Not Responsive Smoking Smell REALLY BAD Super cramped seats.... really really cramped"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Smooth flight"
缺點： "Long layover in shanghai"
缺點： "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "The crew was very nice.The food was tasty, with exception of one dish. This is probably just due to my tastes being different. Water was offered constantly. With a long haul trip like the one we took, it was a welcome relief. The planes are older but fine. I would fly with them again. Someone had a terrible review of Shanghai airport. There is an actual TON of stuff to do. The food we had was good for airport food, not Cat Cora, but not bad either. I had no issue accessing the WiFi or facebook. We also had no problem taking calls through the WiFi service WhatsAp.. I guess life is still what you make of it. Safe travels friends"
豁免更改費用。 搜尋台北市 臺灣桃園國際機場飛往鄭州的彈性機票