Ground crew check in counters could have been more so that waiting time for check in would be less
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
The service of Scoot airline was terrible. I bought wifi internet but failed to connect. I asked staff to connect, but they couldn't. I was very disappointed. I waste money. Food was terrible. I couldn't eat at all. I surprised to buy a water bottle separately. The ouny corrected a money. I will never use a singapare airline anymore in the futher.
We loved everything about this flight and Singapore airlines. We're new fans, we will be flying with Singapore airlines again next year! Highly recommended especially for the long haul flights.
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
They lost my baggage, if that can be improved it would be 5 star
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
They need to have a restroom in that big room that they seat you in before boarding.
優點： "New aircraft"
缺點： "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
缺點： "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
缺點： "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
缺點： "Raise the cabin temperature"
缺點： "The person next to me had a distinct body odor."
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
缺點： "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
缺點： "Better food, better selection movies"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Cabin crew knew how to work."
缺點： "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "Excellent service, made a very long flight very pleasant and enjoyable."
優點： "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
缺點： "As always, economy class is getting tighter. But economy here is still better than the western airlines."
優點： "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
缺點： "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
優點： "Hotel location is convenient, quite comfortable and clean."
缺點： "I love the foods in Hongkong, so many varieties . Price wise is affordable."
優點： "The staff is amazing and know what parents of bubs need."
優點： "Brand new aircraft, excellent service and food"
缺點： "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "The service crew served us well. They are friendly and helpful"
缺點： "Too many Indian movies"
優點： "Non stop to HK"
缺點： "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
優點： "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
缺點： "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
優點： "Friendly crew, efficient boarding"
缺點： "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
優點： "The food is good. The service is excellent, always smiling and attentive."
缺點： "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
優點： "Friendly staff."
缺點： "Kids' meal didn't have fruits. No cellphone charger."
優點： "The crew is friendly and helpful"
缺點： "Equipment rather poor, screen isn't very clear, hard to read subtitles."
優點： "The staff were helpful, once I had complained enough."
缺點： "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "Very helpful and polite staff"
缺點： "Old B777-200 with small personal screen. And they don't have pillows on board."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
優點： "everything, excellent job"
缺點： "No complaints"
優點： "Seating space was very good. Meals terrific"
優點： "The food was great!"
缺點： "The announcements coming from the boarding crew were not clear or hardly under stable."
優點： "Service was outstanding. The staff was attentive and helpful from start to finish."
缺點： "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
優點： "Crew was friendly"
Delayed flight, it is noticeable airplanes noticeable aged
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
缺點： "The touch screen did not work properly"
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Staff rude and short"
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
缺點： "Delays, took my hand luggage into the hold,"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Nice people and good service"
缺點： "Not much"
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Food was just fine, movie selection very good"
缺點： "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
缺點： "Please Endeavour to put the expiration date on the food served in the flight."
優點： "Lovely staff, good food, great movies."
優點： "Good flights. Good prices."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點： "The crew were pleasant"
優點： "Great crew service. Among the best ever."
缺點： "Long stop over at Schiphol. Too Long!!!!"
優點： "Catering is ok"
缺點： "Seats comfort really old school"
優點： "Jet airways flight till mumbai"
缺點： "Poor legspace in Klm flight till Amsterdam"
優點： "Free wee cake."
缺點： "Nothing in particular."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "Very good flight, excellent service and good food."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."