優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
缺點： "Better seats and food. More water please"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "One of the best service! Thank you!"
缺點： "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
缺點： "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
缺點： "Salad and fruit came Frozen"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Comfortable seats, very friendly staff."
優點： "on time"
優點： "attendents were very friendly and very accommodating."
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "Comfort... enough room for relax"
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
缺點： "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
優點： "Almost everthiny good job keep it up, excellent !"
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
缺點： "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
缺點： "VGML food was not good. Needs significant changes"
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "The food was great. Very responsive flight crew."
優點： "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
缺點： "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
缺點： "Wish it was easier to book gluten free meal"
優點： "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
缺點： "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點： "Ok price"
缺點： "I booked the flight and my seats.. When I got to my actual flight they didn't have my confirmation of seats and got separated from my sister. I called to complain to the actual airline and it turns out it was kayak who did my wrong. Very unhappy for 11 hours."
優點： "This was a great flight- there were lots of movies to choose from, and the meal was one of the best I've ever had on an airplane. Plus, there was ice cream. ANA is probably my favorite because they always give me ice cream. They also offer me drinks often, and when I asked for water they gave me a bottle instead of just a cup. Since passengers tend to get dehydrated while flying, it was nice to have water that I could sip whenever I wanted."
缺點： "There could be a little wider range of entertainment, but otherwise the flight was fantastic."
優點： "ANA has always been a great airline to fly.They treat the passegers with respect.That is something the airlines from the United States needs to learn.Served a meal on a two hour flight.That is something you can't get on a six hour flight from airlines in the United States."
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Professional crew. Good simple check in."
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "Excellent crew, good food & movie selection."
優點： "Great airline"
優點： "Just as I expected. And I made my last connection easily."
優點： "Very friendly crew and on time with no problems."
優點： "Very professional"
缺點： "Lost luggage"
優點： "The friendliness of the crew"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "They left my bag off the plane. Ridiculous."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "Flight cancelled"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
缺點： "Need more leg room!!! Larger meals needed."
缺點： "Larger meals."
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
優點： "The crew!!"
優點： "The service"
缺點： "The food."
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Entertainment options."
缺點： "Service was poor, seat did not recline, and the food was terrible."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
缺點： "My suitcase didn't come with the airline."
優點： "Everything OK"
優點： "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
缺點： "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Good flight, arriving well on time."
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
缺點： "Didn’t happen."
缺點： "Better communication and more help from stewardess on stowing carry on luggage overhead. Seat comfort was bad."
優點： "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Flight to IAD arrived early"
缺點： "Immigration line in Washington is horrible"
優點： "It was okay. I slept mostly. The crew was professional and friendly."
缺點： "Even thought I got off a plane and direct to another I had to to go through security again. This meant I had no time to get any food or drink. I got to the new gate after boarding had started. Again, the flights were to close together."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
缺點： "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
缺點： "Sits not suitable for long distance travel"
缺點： "If my flight hasn’t been delayed and if one of the flight attendants didn’t have an attitude towards me."
優點： "It was convienent and easy."
缺點： "Baggage claim time I suppose."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline."
優點： "Flights never leave on schedule and you’ll end up losing connection flight. Customer support has wait of 60 mins. Never ever flying again."
缺點： "Worst airline ever. Surprise how is this company still in business."
優點： "Staff somewhat friendly"
缺點： "See above comment regarding no beverage but gave pretzels."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The flight attendant was nice and helpful."
缺點： "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."
優點： "Everything was easy. Staff was great. Flights were fast. Checking in wasn’t a mission. Really good time."
缺點： "Really don’t have anything bad to say honestly. TSA sucks but that’s not on ya."
缺點： "The seats are very uncomfortable, you have to pay for all entertainment"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
優點： "On schedule"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
優點： "The airport location was convenient."
缺點： "Flight delays up to 11hrs. Poor food. Poor flight crew hospitality."
缺點： "Comfort, service.., terrible'"
優點： "Eas to find my connecting flight. Staff very friendly."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I enjoyed the speedy boarding process"
缺點： "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
優點： "On time."
優點： "Fight was on time. Crew very pleasant. No complaints"
缺點： "30 minute flight delay due to late inbound aircraft. Fortunately, we were able to make up for the lost time in flight."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "In today's travel world a tiny bag of pretzels reigns supreme. However, I would not constitute this as a rating element titled 'food'. This item is more of a N/A."
缺點： "Food is sandwiches or platters, for example. Since most travelers do not experience being served food on local flights these days, the selection of answers for this category should be updated to include N/A (not applicable) which is what I would've chosen. Very difficult to rate a tiny bag of pretzels 5 Stars."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The crew"
缺點： "The fact that I was stuck in airport for one hour overtime and also that I was on the plane for 2 hours not moving."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "On time"
缺點： "To close"
優點： "friendly flight crew. good informations nice plain"
缺點： "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
缺點： "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
優點： "It didn't crash"
缺點： "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."