缺點： "Foodservice and breverages"
優點： "Crew was good and mostly attentive."
缺點： "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
優點： "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
缺點： "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
缺點： "Nothing that AA could do better. Both fellow passengers had body odor that was so bothersome. I could not even sleep, not eat because of their smell. Oh well, laugh when we can, right? Oh by the way, the Pilots of both planes I took for this DFW-ATL-DFW flights were awesome. Landings were so smooth, like butter"
缺點： "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
缺點： "We didn't leave on time, so an on-time departure."
優點： "Comfortable seats"
缺點： "Free BBQ DINNER"
缺點： "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
優點： "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
缺點： "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
優點： "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
缺點： "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
缺點： "The plane was ridiculously hot, also connecting to the entertainment via the app was terrible."
優點： "The flight itself was fine."
缺點： "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
優點： "Awesome Customer Service"
優點： "Free entertainment"
缺點： "If it departed on time. Flight was supposed to depart at 8:06am and didn’t depart until after 1:22pm!! I missed 2 connecting flights and had to catch the last one out for the day."
優點： "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
缺點： "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
缺點： "To many delays."
優點： "Boarding experience was excellent as we used a wheelchair."
優點： "Ontime. Great crew"
優點： "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
缺點： "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
優點： "Staff very professional, everything else went as planned. That's all one needs."
缺點： "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
優點： "We took off and arrived on time. That was the only thing they did right."
缺點： "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
優點： "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
缺點： "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
優點： "Excellent. on Time. Friendly crew"
優點： "Great vegetarian meal."
優點： "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
缺點： "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
缺點： "Entertsinment system , TV's are too small and not enough programs"
優點： "Vegetarian meal was actually good!"
缺點： "They didn’t give me ice cream :("
優點： "I like the fact that it was a nonstop flight and the food was OK"
缺點： "The entertainment needs to be updated! They're should be individual TVs on a long flight overseas. On the first flight going to Paris there was no Wi-Fi which sucked!"
缺點： "Poor customer service"
優點： "Flight was on time (actually early) and smooth. The crew was very friendly."
缺點： "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
優點： "This was such an easy transition. There was always an associate at hand, ready to help, and when I made a request it was speedily completed. All aspects met my needs."
優點： "Employees were friendly and helpful"
缺點： "I think every CEO of a company should be forced to eat their food. It was horrible. A fresh sandwich would be so much better (with add your own may/mustard) The air freshener from the bathroom was so strong that I was nauseous the whole flight. We were at least 8-10 rows away from the restroom. It sprayed about every 20 minutes. My tv screen didn't work. Made it a long flight. No one else around me had that problem"
優點： "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
缺點： "The flight was over an hour delayed in boarding and departure without any reasoning."
缺點： "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
缺點： "Waited an hour in the plane after we landed at lax to get off the plane."
優點： "This small plane had a lot of leg room. Each seat had a screen behind the head rest. The plane before only had one at the start of the aisles. The whole trip was smooth."
優點： "Flight crew was excellent."
缺點： "Crappy old plane. No individual tvs. Offered entertainment was truly awful."
缺點： "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
優點： "Crew felt bad"
缺點： "Entertainment was on a galaxy tablet that worked some of the time"
優點： "On time"
缺點： "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
缺點： "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
優點： "It was easy checking in and getting boarding pass online. OMG"
缺點： "OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!"
優點： "Flight was ok"
缺點： "They lost my luggage and I haven't gotten it yet"
缺點： "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."
優點： "Once we got around to actually boarding and being on the plane, I was pleasantly surprised at how nice the plane and company were. Every experience up to that point had led me to believe we were on the budget airline with the delays and the way everything was handled (getting us into the bus to go to the plane, waiting 15 minutes, getting us off to wait in lobby 40 minutes, boarding again)."
缺點： "Lots of delay with little explanation. All in all, it was nearly 3 hours later by the time we took off for an otherwise very short flight."
缺點： "Crew was less than stellar; no IFE"
優點： "One of the nicest flight attendants I’ve ever seen in my life and I travel a lot."
缺點： "Being issued a seat not next to other families when there were empty rows and one seaters available."
優點： "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Great service from crew"
缺點： "Good but too little"
優點： "Staff somewhat friendly"
缺點： "See above comment regarding no beverage but gave pretzels."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "I cant say nothing but can say everything was good"
缺點： "I cant say nothing but can say everything was good"
優點： "great comfortable seats,great food section,friendly staff"
優點： "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
缺點： "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
優點： "flight left on time"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "In general crew is awsome, the things I didn't like are from the airlines administration."
缺點： "First of all I have to pay for my first bag even If it's an international flight?!?! It was a one and a half hour flight just to cross the border, the ticket cost over $300 and still I get charged for my first suitcase... Second of all, SINCE WHEN PEOPLE HAVE TO PAY TAXES JUST TO BRING THEIR BABY IN THE LAP?!?! C'mon!!!! And the worst, you don't let people now about this so at least we can pay it in advanced since we don't have a choice, but it is anoying that someone leave USA without paying extra just to bring your baby with you and then flying in the same aerline you are not aware you have to pay for him without notice and been inform in advanced. Third and last ... I NEVER GOT MY BOARDING PASS TO PRINT AT HOME by email, either any information or update about my flight...."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Could have basic viewing for free like other airlines."
缺點： "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
優點： "I greatly appreciated the efficiency with which the boarding process went."
缺點： "What I did not find good customer service is requiring customers to pay extra for seat selection. The flight was not full and instead of equally distributing the passengers, given the length of the flight, the economy plus seats sat empty while we sat like sardines in the back. The other thing I didn’t appreciate is that we booked our flight with Lufthansa and flew with United. Extremely different quality and service between the two. I would fly Lufthansa any day, not the same sentiment with United."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
缺點： "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
缺點： "Bad service,the plane no tv"
優點： "The flight was smooth"
缺點： "The flight didn't offer PDE"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Never happened"
缺點： "Terminals were too far for my connection to toronto."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Waited 45 minutes for bags in Houston. Whatever we made up in the air was lost on the ground."
優點： "How nice the crew was"
缺點： "That I was in the middle and lost my phone at the airport"
優點： "On time"
缺點： "To close"
優點： "I must say I was happy with the comfortable seats and easy check in. Also found it to be a little more spacious than other airlines. Helpful and friendly crew."
缺點： "However, there was a 2 hour delay for "maintenance" on my way to my destination. Then, on my returning flight, there was another 1 hour delay. I understand it happens here and there, but I got held up both ways. Just thought I'd mention this."
缺點： "No complementary entertainment"
優點： "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
缺點： "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
缺點： "Nobody told us the flight operated by United Airline was cancelled, until we found it when we checked in a night before. We had to make international calls to reschedule it. Our original was a direct flight from MUC to ORD at noon, we had fly to FRT first at 10am. It would be a very mess if we checked in at airport next day. Who would be responsible for the situation if the trip was operated by two airlines like UA and Lufthansa? Certainly not customers. Since the change, we had to cancel some our plan and spent three more hours on the return trip."
缺點： "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
優點： "Crew member was excellent."
缺點： "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."