The cabin was extremely hot. Pressed the assistance button and waited for more than 30 mins for one of the crew members showed up. Told him about the cabin temperature said he’ll check and lower it. 30 minutes later called saw him and asked if he lowered it. He said he’ll check again. Until we arrived to our final destination the temperature never got lowered. One of the passengers passed out during the flight. Pretty sure it was due to the heat. The leather seats didn’t help at all
Check in was easy and pretty fast. Flight was great, they even offered a small meal. There was no entertainment, since the flight was pretty short. Staff was nice and happy to be there. Overall excellent experience in this flight with Air Albania
Turkish Airlines have done well for us. I like the little art history lectures in the available videos! Also like the food, and the Turkish wine.
The flight didn’t even happen.
The restaurant in the business lounge should work 24/7
優點： "Entertainment was great!"
缺點： "The check-in was stressful and congested."
缺點： "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
缺點： "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
缺點： "Gate experience at IST was sub par"
優點： "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
缺點： "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
優點： "The food and the entertainment was excellent!"
缺點： "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
優點： "The friendly people and the ease of flying alone so far away."
優點： "Getting Home"
缺點： "Everything the seats were so close to the other seat forget it they Reclined. No service at all one bottle of water for about 6 hours they never passed by once. Flt. Att.’s were nice but no training no customer service. Like cattle I just want to forget the trip"
優點： "Everything was great"
缺點： "Increase entertainment options but it was still great just need more latest music"
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
缺點： "The food was a bit tastless"
優點： "Food was above-average for international flights, and the staff visited the cabin frequently, checking to ensure that customers were okay. It definitely felt like a more personal flying experience."
缺點： "Ground support (desk, etc.) in Istanbul was not convenient - the communications were crossed often, and on a long layover we were told incorrect directions and missed an opportunity to sleep in the airport in their resting room (seems to always be full)."
優點： "Everything good"
缺點： "All good"
優點： "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
缺點： "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
優點： "Not like at all"
缺點： "Not like food not like service"
優點： "I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?"
優點： "The food was great; the service impeccable!"
優點： "I like the food which were served, I like everything overal"
優點： "During 20 hours journey they have served rice for only one time and a little. The food quality and salad was also stale."
缺點： "Their food, quality and characteristics of food."
缺點： "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
優點： "Setting, speed, arrival"
缺點： "Long queue at passport control"
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
優點： "The tv because I got to watch a couple of movies"
缺點： "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
優點： "I liked the connection in Instanbul, we didn't have to walk a lot and we didn't have to go through passport check, the connection was short. The flight to tlv was short and comfortable"
缺點： "I bought new suitcase and it arrived to tlv broken"
優點： "I always fly Turkish Air when I can. I like it a lot"
缺點： "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."
缺點： "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
優點： "New and clean aircraft Kind cabin crew Ontime departure"
優點： "Bathrooms need more attention from the crew because some passengers do not clean after use. I saw whole stack of seat cover papers laying on the floor through out the 13 hours of flight."
優點： "even waiting time was long but i do appreciate all the effort submitted by the airline"
缺點： "may be the free shop the turkish items was not to the same level as in local market"
缺點： "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
優點： "Absolutely nothing, because it never happened."
缺點： "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
優點： "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
優點： "That was the only problem, it was a long flight. Also had to store my carry on further back from my seat due to the crowd. Made exiting awkward."
優點： "Flights left on time. Boarding was good."
缺點： "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
優點： "Bussness class."
缺點： "Flight was delayed a little."
優點： "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
缺點： "They lost one of my bags but I got it in the afternoon the next day."
缺點： "Just as bad as it was from Rome to Istanbul"
優點： "The food was amazing, and the seats were more comfortable than in other aircrafts."
缺點： "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
優點： "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
缺點： "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
優點： "Checkin agent was very friendly and helpful."
缺點： "The food options were exhausted by the time service reached my seat; so had to eat whatever is available, which is still good."