缺點： "Baggage Claim"
優點： "clean and new plane with enough rrom for decent comfortable foos was ok, fish dish was a bit too salty."
缺點： "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "Should have leg rest and phone charger outlet"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "On Time departure. Attentive crews."
缺點： "It would be nice to see a smiley faces from all the cabin crews while providing services."
優點： "Flight was good"
缺點： "Left 45 min late. No biggie but late is late. No customs papers on plane."
優點： "on time"
缺點： "it is short distance, it is fine for myself"
優點： "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need."
缺點： "I would even say that the airline is trying to provide Too much, offering a full meal on the 1.5 hour flight from Guangzhou to Hanoi. They barely had time to pass out the meal, take away trays and then prepare everyone for landing. The whole crew seemed stressed out and the whole thing seemed a little unnecessary."
優點： "Service and aircraft fleet."
缺點： "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
缺點： "The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy."
優點： "Very professional and friendly staff. Prompt response to call button"
缺點： "Same as nearly every airline....;why not board from the rear. it would be so much more efficient.."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "Friendly cabin staff."
缺點： "Choice of movies was poor."
優點： "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
缺點： "air con dripping"
優點： "The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern."
缺點： "We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne."
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "The Kuangzhou airport should be upgraded. Many electric plugs were not working. And it's too hard to get wifi usage authorization, as the passport scanner did not work most of the time."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "I love Kayak"
缺點： "The airline was fine but the booking agent cancelled my reservation by mistake. I know mistakes happen but when I tried to resolve this problem Justfy.com put me on hold for hours on the day I'm suppose to fly out. I had to go to Twitter to get a call back, I will never use just fly.com again."
優點： "Same comment as flt to Guanzhou. Flight was comfortable."
缺點： "Again, it took a long while to disembark from the plane. Also, the lock in my suitcase was damaged like someone tried to force open it."
優點： "One of the better airlines in China. Amazing staff, Bilingual."
缺點： "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Missed this flight because of weather delays. Ticketing agents were helpful and friendly as they found alternative flights for our party."
優點： "Friendly staff , realitively clean"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
優點： "The price for an excellent service. Clean comfortable plane Easy connections"
缺點： "Nothing to not like"
優點： "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."
優點： "price ticket"
缺點： "transfer plane to ter.inal raining we were bused. food plnes and lounges were mediocrek"
優點： "The crew was pleasant and the flight itself was about as good as you can expect."
缺點： "Everything apart from the flight was terrible. Customer service is a nightmare to reach. You have to push a button every 30 seconds to indicate you want to remain on hold. I had a long layover and they put us in a dump of a hotel too far from the airport to get back by myself, with no staff able to communicate with any English, no working internet, and not even a map. I had wanted to visit a nearby city and instead had to spend 19 hours in a bad hotel. They also confiscated my external battery from my checked luggage (my fault) but have provided no way for me to get it back unless I'm in China."
優點： "The crew was excellent."
缺點： "Food and entertainment were less than fair."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Left on time and went through customs in no time. Nice airport in Guangzhou and the crew had no problem with my vaporizer and no passengers complained either."
缺點： "No complaints"
缺點： "They staff did nothing to help me out and purposely had kept me off of a flight and I had to go re-book with Thai Airways who were much better and more helpful"
優點： "Crew friendly, knowledgeable and helpful. Food was well planned out and tasty."
缺點： "The Airbus 380 is more comfortable but CZ owns fewer of them than the B-777. Boarding is chaotic partly due the the Chinese tradition of disorganized attack instead of queuing but also the failure of the ticket takers to insist on queueing."
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "Good service"
缺點： "Food no good"
缺點： "Almost same like the flight from Jakarta to Guangzhou."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "The seat was comfortable."
缺點： "The service on board could have been better."
優點： "Nice staff."
缺點： "Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight."
缺點： "Headphones were not provided."
缺點： "Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Plane was good (Economy class)"
優點： "crews are good"
缺點： "Worst airlines"
優點： "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
優點： "Food and service on this flight was outstanding."
缺點： "Very limited English speaking programs/movies"
優點： "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
缺點： "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
缺點： "Need to check baggage , so much trouble for no reason, it’s international flight -why can’t they check baggage once n for all?????"
缺點： "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."
缺點： "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
優點： "New, well equipped aircraft. Very comfortable flat bed with lots of privacy."
缺點： "Flight crew was very professional but not much "personality" warmth. Almost robotic."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
優點： "The staff were always helpful and the flight was flawless."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The food was amazing two hot meals and a couple of snacks."
缺點： "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "My stuff was stolen from the outer compartment."
缺點： "Seats were tight and there was not a good variety of movies"
優點： "The airplane is very comfortable, crew is super nice and food was really good"
缺點： "For the check in I was waiting for almost two hours in line and then the time was near to the departure time and it was quite frustrating not knowing if you’ll be miss your airplane."
優點： "The staff were really nice!"
缺點： "I didn't like the uncomfortable seats :( it was a 14 hour flight and I was super uncomfortable! i couldn't even sleep. The food was decent and the staff were great. I also didn't like that it took us 2 hours to get off the plane after we arrived at JFK. I don't think it was the airline's fault though, there was another plane parked at our gate!"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "I couldn't use my phone on the plane even in airplane mode."
缺點： "You can't use your phone on the flight -- even in airplane mode. Happy I had something to read. (For the record, you can use computers or iPads, just not phones. One can only imagine they had some problems with phone use in the past.)"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Crew was nice"
缺點： "4 hour delay, very little information, changed gate, so everyone had to rush to new gate. After midnight arrival, so no more public transit."
缺點： "Why can't you use phone in flight mode?"
缺點： "They didn't let me in the plane, because I need a visa for transient China. I asked them before and they said no. I can't understand why you sell a ticket more than 24 transit when a visa is need it. And you don't specify tha"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "I dont understand why stop at japan for one hour. I was in san francisco for half hour and force me to pay out of my pocket another 1000 dollars to catch the next flight."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Staff was friendly good price"
缺點： "Quality was very minimal for such a long flight"
缺點： "Small space in economy"
優點： "Good was good"
缺點： "Didn't like having to take bus to plane"