過去3天找到最便宜的單程機票是阿聯酋航空（NT$46,926），最低的來回機票則是多間航空公司（NT$40,270） 和 阿聯酋航空（NT$56,979）。
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "Hands down Jal is the best airline japan has to offer!"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Great service Timely departure and arrival. JAL is really punctual"
優點： "服務 電影 雪糕"
優點： "Excellent service - delicious meals"
缺點： "Selections of movies"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "The staff"
優點： "JAL always have good services."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Same as above"
優點： "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
缺點： "Nothing, it was a very positive experience."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "Fast flight"
缺點： "No entertainment."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點： "Great vacation"
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "Everything else"
優點： "The 777 is way behind the 380s comfort."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was efficient"
缺點： "Live news broadcast"
優點： "The crew was on point and did there jobs well."
缺點： "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
優點： "cheuk in 快！吾使等太耐！"
優點： "Crew was very nice"
缺點： "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "It was too cold"
缺點： "I was sitting in emergency exit so i will not complain of small seats"
缺點： "It was too cold in the airplain"
優點： "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
缺點： "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
優點： "Everything was good."
缺點： "We wheelchair passengers were also asked to stand in line for boarding at the gate"
優點： "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
缺點： "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
缺點： "Upgraded to "promotional" offer for business class. It was not the full experience. No lounge access etc. Though the flight part of it was great!."
優點： "Entertainment and the seats (leg room)"
缺點： "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
缺點： "Delayed and no hotel for an 11 hour layover"
優點： "Emirates is a true Customer Service oriented airline. It is a relief to know that in this age of carriers that charge you a lot and treat you like you are paying a bus ticket there are airlines that still know the key to success. Boarding was fine and not dependent on local personalities. You can tell the company cares about training. The food and entertainment is excellent. Seats are still a little smaller but they try and make up with it with other perks. Flight crew was polite, smiling, and accommodating no matter the time. Pillows, blankets, snacks, etc. all given without having to ask or be charged. We were also given these little self care packs with toothbrush & paste, eye pillow, socks, and earplugs! Overall it made a long flight over night very comfortable."
優點： "Generally the standard was good as I've come to expect from Emirates"
缺點： "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
優點： "Flight schedule is perfect for a family."
缺點： "Crews are not responsive to my call during the flight."
優點： "The seats are relatively good on the newer A380s. The film selection was good."
缺點： "The meal was poor."
缺點： "Emirates checkin staff in India charging fees unnecessarily. Don’t know it is Emirates decision or Indian staff . I hate to travel again through Emirates ."
優點： "service , crew , food entertainmentminimal"
缺點： "not much"
優點： "Crew were great"
缺點： "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
優點： "The food was good for economy"
缺點： "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Flight wasn't cancelled."
缺點： "Lengthy check in of baggage, followed by delayed boarding."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Best food on a plane I have had yet"
優點： "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
優點： "Entertainment system is very good. Crew was marvelous"
優點： "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
缺點： "It does not fly to all the destinations I travel to."
優點： "i like the cabin crew"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Food was not tasty or interesting."
優點： "The air hostesses were really sweet and receptive. They cared a lot."
缺點： "Food could be improved on long-haul flights. I was hungry."
優點： "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
缺點： "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
優點： "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
缺點： "Inflight entertainment is a little stale. More recent movies would be great."
優點： "Attentitive staff, leg room, food, entertainment - all great"
缺點： "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
"Crew was so friendly"
"Plan left late, scanner was not working."
缺點： "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
缺點： "The Terminal in Chicago had no open amenities and overcrowded."
優點： "The crew was super nice, they offer me to change my seat to fly with my sister."
缺點： "The pilot"
優點： "Good friendly and efficient crew"
缺點： "Boarding process was poorly executed so 3 and 8 were called simultaneously"
優點： "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
缺點： "Nothing, all was great"
優點： "Fast boarding"
缺點： "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
缺點： "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
優點： "Check in was very good. The seats can be more space."
缺點： "I think the breakfast should be better."
優點： "Gate side crew was amazing in providing repeated delay updates."
缺點： "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."
優點： "Crew was excellent and the flight was ahead of schedule."
缺點： "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
缺點： "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
缺點： "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
缺點： "If flight wasn't delayed"
優點： "The plane was half empty."
缺點： "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."
優點： "The flight crew were very good."
缺點： "We arrived late in Dallas, due to weather. Our flight to LA had already locked the door, the lady working the desk when we got there, said we had missed the flight and walked off. Two more ladies came to the counter, but would not help us, finally a fourth lady came and helped us."
優點： "Crew was nice"
缺點： "At this stage, you cannot use such an old plane for an overseas 8 hour flight. The plane was so old it even had the cigarrete disposers on the arm rest and it didn't have TVs not power outlets."
優點： "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
缺點： "They pushed the stupid credit card again with its annual fee and miles BS."
優點： "I had enough legroom. Airplane arrived a bit early to destination."
缺點： "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
優點： "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
優點： "crew were top notch"
缺點： "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
缺點： "4 hours delayed"
優點： "Didn’t care about passengers comfort. Never turned on the AC."
優點： "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
缺點： "We will love when they have Admiral club in PBI"
優點： "I appreciated the early military boarding"
缺點： "There was a bit of a walk to the reassigned gate for mechanical issues"
優點： "Friendly Staff"
優點： "Arrived a little early and without incident."
缺點： "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
優點： "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
優點： "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
缺點： "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."
優點： "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
缺點： "Don't have a conplaint."
優點： "Best crew on American Airlines. Very friendly. They moved me to middle row with empty seats and I was able to lie down and stretch my legs. Being 67 years old I really appreciate that kind of attention given to me. After I woke up stewardess came and asked me if I was able to sleep well and gave me ice cream and coffee . You don't get that kind of personal attention anywhere else. Great job!!"
優點： "Friendly crew"
缺點： "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
優點： "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
優點： "Free movies, and crew were helpful once we were in the air"
缺點： "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."
優點： "Everything went exactly as scheduled."
缺點： "There was no individual entertainment on board (TV’s, internet, etc)"
優點： "TV monitor back of headrest with movies."
缺點： "Had to wait about 25 mins after landing to deplane."
優點： "Free on-board entertainment and not a fully packed flight"
優點： "Crew was nice"
缺點： "Flight was rocky and delayed 4 hours"
優點： "Fast boarding"
缺點： "Small, loud plane with cramped seats. No hot beverage service."
優點： "More options for food like rice chicken or rice beef"
缺點： "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
優點： "All was good!!"
缺點： "A bit warm which is unusual."
優點： "There was nothing that I liked."
缺點： "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"
缺點： "Crew was rude."
優點： "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
優點： "I was so comfortable I slept - I never sleep while traveling"
缺點： "It was fine"
缺點： "Plane was late, food terrible, wifi broken."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Fast boarding, on time, food was pretty good"
缺點： "Toothpaste on board"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
缺點： "Entertainment system was down for the entire flight"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "The plain was not full and my section at the back was quite empty so I had seats to my self and was able to lay down. The plane had been recently refurbished and everything was clean and new."
缺點： "Very rushed boarding, this happened last time too. They called for my section to board and I immediately got into line. They made two more call where the staff sounded quite annoyed. "We're still missing passengers" " If you are in section 3 you need to come to the gate right away" he made the second call when there was one person infront of me in the line. Like everyone was in line we just hadn't been processed yet. I don't know why we need to be rushed onto the plane by impatient staff. My entertainment device stopped working in the middle of a movie and didn't work for the rest of the flight."
優點： "Crew was great."
缺點： "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
缺點： "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "flight was cancelled. poor communication."
優點： "The crew tried to be polite and understanding during the flight."
缺點： "The flight left an hour late with no explanation. Then when we arrived in Toronto we sat on the runway for another hour waiting to be able to disembark. At this point the crew became testy and offered no explanation while passengers were understandably aggravated."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
缺點： "Flight left late for delays in luggage loading? Poor excuse. Then we had to sit and wait for departure time from Toronto which was off by 30 minutes. Continuous rebooting of the entertainment system which was slow to begin with."
優點： "Friendly crew, good food and comfortable seats"
優點： "There was nothing outstanding on this flight."
缺點： "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "It flew from point a to b safely"
缺點： "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
優點： "The crew were polite and friendly."
缺點： "It was a 3-hour flight, so there was no entertainment."
缺點： "Crew was rude to me."
優點： "Staff was very helpful and kind"
優點： "Seat is not too crowded"
缺點： "No snacks"
優點： "Overall service & friendliness"
優點： "The plane is spacious and comfortable. The crew is quite nice."
缺點： "Air Canada overbooks their flights. So if you don't pay extra for your seat, (even if you get to the airport 3 hours in advance), they'll just tell you sorry you are on standby. Which means I literally had to stand by the gate and hope for other people to not show so I could take their seat."
優點： "Had loads if room and was early to arrive"
缺點： "Uncomfortable sears. WiFi didnt work"
缺點： "my bags did not make it to my connecting flight. very inconvenient!!"
優點： "female captain"
優點： "Nothing because ..."
缺點： "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"
優點： "Oft times Air Canada crews can be a bit less than friendly/hospitable but this crew were smiling, friendly and I thought very above average for an Air Canada crew"
優點： "Ample leg room and the headphone jacks worked for the online entertainment."
缺點： "Grateful that the online entertainment works on the taxi as West Palm delayed our departure by over 30 minutes."
缺點： "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."
優點： "Video monitor did not work on ATL YYZ leg"
優點： "The whole experience was excellent."
優點： "wonderful plane"
缺點： "NO WIFI!!!"
優點： "Wel,l my flight out of SFO was delayed by an hour and ~20 minutes, which was the length of my layover in Toronto. The pilot was able to make up some time in the air, but I still had to go through customs, security, and then run through most of the Toronto airport with only 25 minutes (before my flight left, probably even less because they close the doors before take off). I was off the plane at 7:30. My flight to Charlottetown was on-time, leaving at 7:55. The nicest male flight attendant on the plane moved me to a seat right before first class and put my carry-on in the closet at the front so I could be of the first off the plane! I ran through the airport, customs, security and all. I got to the gate at 7:41. The lady at the gate saw me running from far off and asked if I was Michelle. She was so happy that I had made it and let me catch me breath before I boarded. The delay on the first flight was very unfortunate and stress-inducing, but all the Air Canada people I interacted with along the way were very wonderful."
缺點： "The delay."
優點： "Flight crew was courteous and professional"
缺點： "Got to the airport in plenty of time to check in only to be told there was no seat for me because the flight was overbooked. The ground crew in Bermuda were not very professional. The agent couldn't explain what was happening and said I had to wait for the supervisor to explain. The supervisor was rude and pretty much ignored my daughter and me and then finally called our names to be checked in. Still no apology or explanation. I got the feeling I was a bother to them. That was pretty much the icing on the cake! On our way to Bermuda they asked if we would check our carry on bags as the flight was full. We obliged and did not get ours bags for two days after we arrived in Bermuda. Still no explanation nor apology. No one we talked to could even tell us where our bags were. It was a very disappointing experience for my family. I really expected much better customer service from Air Canada"
優點： "service staff were nice"
缺點： "didn't like that bags cost USD25 extra. USD10 should be the cost."
缺點： "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
缺點： "At the rome airport, Air Canada closed their bag drops area 1 hour and 20 mins before the flight. We missed our flight because of this. No one in that airport works for Air Canada, I had to call customer service in the US and wait 35 mins before somebody pick up the phone. Air canada hire a local italian company at the airport to do the check in, but they do not care and close the counter way earlier. We were 7 people in the same situation."
"Boarding was too long. The Seats are too thin. The snacks were water and a cookie."
優點： "Snacks and movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
優點： "I reached home"
缺點： "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "On time, smooth and lots of cabin space for my carried on."
缺點： "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
優點： "Arrived on time"
缺點： "Distance between gates"
缺點： "Airport transfer; timing; information availability; security chaos"
優點： "Fast time"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "we were on time, and the crew was nice."
缺點： "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."
缺點： "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
優點： "United club in terminal A."
缺點： "Flight delays. 2:21 delayed until 3:33 delayed until 5:55 delayed until 6:15pm. Too many excuses. Plane late to arrive. Mechanical maintenance And then the plane was practically empty. So I am thinking. Could these delays be a result of not enough passengers to fill plane and so let's delay and make excuses and get as many passengers on one plane. Hmmmm. Get it together guys!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Staff on and off plane were pleasant and went out of their way to accommodate."
缺點： "Plane malfunction delayed flight two hours"
優點： "Other than being extremely late, business as usual"
缺點： "4 hour delay, missed my dinner event, no compensation, not even a drink."
缺點： "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
缺點： "Nothing the flight left without me due to united being late"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Empty flight."
缺點： "WiFi didn't work. Flight was late and the in flight service was lacking. Seats are extremely small and uncomfortable."
缺點： "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
優點： "Safe flight"
優點： "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "No delays."
缺點： "Entertainment was close to none."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Timing...on time"
缺點： "Staff were immature , unprofessional and not customer service oriented at all."
缺點： "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."
優點： "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
缺點： "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
優點： "Staff was very nice"
缺點： "Seats are very small. Felt like the person next to me was practically sitting on top of me."
優點： "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
缺點： "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
優點： "They got me there"
缺點： "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"
優點： "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"
缺點： "My seat was broken could not recline"
優點： "The crew was great and the food was passable"
缺點： "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."