缺點： "Vegetarian food. 30% of people are vegetarian"
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
優點： "Crew was perfect, seat was great"
缺點： "All is well."
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
缺點： "The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time."
優點： "Crew was exceptional. Very polite and helpful. Flight was on time."
缺點： "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
優點： "Friendly flight attendants"
缺點： "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
優點： "Everything else but seats."
缺點： "Seats are very small and there is not much room even though I am only 5.4 and 140 pound."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "Great good entertainment n crew provided warm and courteous service"
缺點： "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
優點： "Good crew. Clean"
缺點： "A little late"
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
缺點： "Flight delayed, connection missed, many gate changes"
缺點： "My bag was lost"
優點： "The entertainment option was pretty good"
缺點： "There's very limited legroom on this plane."
優點： "Staff friendly."
缺點： "Seats too tight. Very little leg space."
優點： "Professional nice food"
優點： "the seats were more roomier than the flight to istanbul."
缺點： "One of the other passengers was being difficult and irritating on the flight."
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "Largely pain free experience"
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
優點： "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "No complaints about the plane, staff etc and its probably no worse than any other airline"
缺點： "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "Everything was more than perfect. Thanks Turkish Airlines."
缺點： "On board internet must be faster."
優點： "First leg (Mia to Instanbul) crew was excellent!"
缺點： "second leg (Istanbul to Johannesburg) crew were rude!!!"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Facilities are really nice"
缺點： "I only got one boarding pass at the check in."
優點： "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
缺點： "The leg room was a bit limited on long flight."
優點： "their services in the plain and they are very discipline as well"
缺點： "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
優點： "Friendly good service"
缺點： "Istanbul changing gate to get to such long walk"
缺點： "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"
優點： "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
缺點： "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
優點： "The flight attendants are always helpful and very nice!"
缺點： "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "To be honest nothing really."
缺點： "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
優點： "Everything was fine on this flight."
缺點： "Everything was fine on this flight."
優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
優點： "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
優點： "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
缺點： "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
缺點： "A lot of turbulence"
優點： "Comfortable seats, nice staff, clean facilities"
優點： "How ferindly they where get on airplane and caring they where the hold time on the flight"
缺點： "They bathroom up front airplane should be first class and back airplane have there bathrooms"
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature inside airplane extremely hot."
優點： "Entertainment was great , also being able to watch live tv. Cabin crew were good"
缺點： "Be on time , delayed for an hour"
優點： "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
優點： "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
缺點： "Really not much. A few more media entertainment options perhaps."
優點： "Crew was exellent"
缺點： "The food quality needs to improve."
優點： "Connecting flight attendant was extremely helpful"
缺點： "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
優點： "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
缺點： "They had no earphones for the flight from Cancun."
缺點： "Best option across the pond, amazing upgrade prices"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
優點： "Don’t wait to much"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
優點： "It was horrible. Delta really should have cancelled and refunded the flight altogether."
優點： "Crew were great, on time, helpful, friendly."
優點： "Service by crew. I was flying economy but it was par to business class."
缺點： "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
缺點： "Departure delayed by 1hr30"
缺點： "I fly regular this was an excellent flight"
缺點： "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
優點： "Plane was on-time, that was the only thing nice to say about this flight."
缺點： "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
優點： "The crew was amazing"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
優點： "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
優點： "No carry on fee, comfortable seat and pitch"
缺點： "Displays for zone boarding status would be helpful"
優點： "Seating lacked the ability to recline in any way. There were no snacks or drinks whatsoever"
缺點： "The seats could recline. On a top tier airline I expect comfortable seating that declines for the price"
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
缺點： "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
優點： "The snack between two meals"
缺點： "The main dish of meal, Tooth brush"
缺點： "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
缺點： "Every thing was excellent"
優點： "No problems"
缺點： "Takes so long to board plane"
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "On time flight courteous service"
缺點： "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "Snacks & drinks & TV movies good"
缺點： "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
優點： "Swift travel!"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Everything works and quick to get to destination."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "The friendliness of the crew"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
缺點： "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew"
缺點： "Seat comfort"
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "The service"
缺點： "The food."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "old screens and entertainment system leg room to small"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Very friendly and helpful crew."
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
缺點： "You are almost always late!"
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
優點： "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
缺點： "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
缺點： "Sits not suitable for long distance travel"
優點： "great crew, easy flight"
缺點： "Aircon was too cool"
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
優點： "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
缺點： "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "Not much to like. The flight was okay."
缺點： "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
優點： "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
缺點： "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
優點： "Good trip and on time"
優點： "Very comfortable flight"
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
優點： "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
缺點： "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
優點： "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
缺點： "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
優點： "The check in was good. The craft was clean."
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Easy check in. Good flight. Good food."
優點： "The cabin crew weren't charging people for alcohol on the flight"
缺點： "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
優點： "Staff were very helpful especially with delayed flights etc"
缺點： "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
優點： "Improve the food and be ahead of the best"
優點： "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
優點： "very kind crew members and flight was an hour early."
缺點： "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
優點： "Fast time"
缺點： "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
優點： "Great crew."
缺點： "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
優點： "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
缺點： "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "Security Video was interesting. Seat was wide and comfortable."
缺點： "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The movies were good - glad it was free and nice selection"
缺點： "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
優點： "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
缺點： "It looks like that there is no respect for Time ."
優點： "Early arrival"
缺點： "Waiting for docking spot."