As many Indians travelling ,so pls include some Indian items in Toronto to Istanbul flights ...Customer service desk staff at Istambul airport takes long time to resolve the issue.Boarding pass issued at Toronto was not scannable at instambul airport..Took long time to issue indigo boarding pass with only one counter available.Indigo flights was totally painful ,took almost 3 hrs to serve only a bowl of rice...No variety ..Lights was on almost during whole flight...No sleep at all...No announcement for outside weather or inf about flights path...No video screen...Zero entertainment...In domestic flight to Ahmadabad...So many passengers left without food...Totally horrible exp..Will never prefer next time.
The boarding in Instanbul to and from. The picking and choosing of when the gate is closed and boarding is done... almost had ppl in jail.
優點： "The crew did their best. The company, the policies, the times ... a different story."
缺點： "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
缺點： "on time, but bad connection experience"
缺點： "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"
缺點： "New aircraft and better management"
優點： "Great food. Great seats. Great stuff. Great plane and the landing did not feel st all! Definitely am happy!"
優點： "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
優點： "nice that food was provided."
缺點： "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
優點： "I got upgraded to business class, only the fourth time in 60 years flying!"
優點： "Movie selection is great."
缺點： "Flight attendants seem undetertrained."
優點： "Crew very pleasant. No delay."
優點： "Again the service was amazing and great food in a 2 hr flight"
優點： "Excellent customer service from boarding to landing"
缺點： "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
缺點： "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
優點： "I have travelled internationally many times and this was my worst flight to date."
缺點： "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
優點： "From beginning to end - it was a great flight. Food was exceptional as well as service."
優點： "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
優點： "The food and the crew were great!"
缺點： "The way they do boarding makes you feel like you are being loaded onto a cattle car."
缺點： "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
優點： "They went above and beyond to ensure comfort"
優點： "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
優點： "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
缺點： "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
優點： "Service was professional and they did their job well"
優點： "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
缺點： "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
優點： "Everthing was great. I wish US domestic airlines were even half as good"
優點： "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
優點： "Food in business class was excellent"
缺點： "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
優點： "The staff were very friendly and welcoming"
缺點： "It was not comfortable at all No space the cherries no nice"
優點： "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
缺點： "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."
優點： "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
缺點： "I feel the food could have been better."
優點： "Everything was great."
優點： "The crew was excellent. Wonderful entertainment. Very clean aircraft. Good food and loved the goodie bag. Would have rated it a 10 all around but the seating arrangement is not good"
缺點： "Very uncomfortable seat arrangement, no leg room."
缺點： "they lost my luggage by my first stop"
優點： "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
缺點： "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
缺點： "Check in late, rude staff, bad food"
優點： "Overall everything was fine"
缺點： "Slow serving refreshment, not enough for long flight, need little bit more, aircondition not work so good"
優點： "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
優點： "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
缺點： "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
優點： "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
缺點： "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."
缺點： "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
優點： "- Hospitable staff and crew - Despite their relative difficulty in communicating in English, they did their best to communicate and in the end we were able to understand each other - Very generous day tour in Istanbul in between layovers - Accommodating of my seating requests"
優點： "The crew is excellent"
缺點： "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
優點： "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
缺點： "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
優點： "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
優點： "Everything..the crew the seats and everything."
缺點： "The crew services are excellent"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "Seats too small. Lousey food was lae"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Flight was confortable and crew was great we even arrived slightly early."
缺點： "One of the onboard meals was literally cup noodles with sides."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "Very little was good. I got there safely and that's nice."
缺點： "They lost my luggage for eights days, haven't given me any compensation, every single flight was delayed and no seat upgrades or apologies were given. Never again."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Some of the crew was a bit rude and snippy"
優點： "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
缺點： "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
缺點： "Food not included with insane flight costs"
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Everything is good"
缺點： "Almost no"
優點： "Flight was nice and quick."
缺點： "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
缺點： "Rouge entertainment system is crappy"
缺點： "Terrible service in checking luggage in at Grenada airport. Not the fault of Air Canada"
優點： "Ease of checking in, timely announcements and updates. Smooth ride"
優點： "The crew was very attentive, always offering water and anything else we needed. The captain was very good about warning us about turbulence. Boarding the plane was quick and efficient."
缺點： "I felt the aircraft could have been cleaned more thoroughly. It's disheartening when your seat/area isn't clean and you're stuck there for 13 hours."
優點： "air temperature was comfortable, crew members were nice"
缺點： "needed a little snack for kids. delays too long!!!"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
缺點： "No help in getting us to our cruise on time."
優點： "Overall service & friendliness"
缺點： "Noisy misbehaved child passenger."
優點： "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
缺點： "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
優點： "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
優點： "THE FOOD SELECTION WAS GREAT."
缺點： "I WAS TOLD THE FLIGHT WAS FULL AND I OVERHEARD THE FLIGHT ATTENDANTS BRIEFING THE PARENTS SAYING THERE WAS 17 INFANTS ON THIS FLIGHT. I THINK IT WOULD BE GOOD TO HAVE ALL THE PARENTS WITH INFANTS/BABIES TO SIT IN A SECTION DESIGNATED FOR THEM TO ACCOMMODATE THEIR NEEDS AS A FAMILY. IT DOESNT MAKE FOR A PLEASANT FLIGHT WITH BABIES CLIMBING ALL OVER THE SEATS. I GET THATS IT DIFFICULT TO TRAVEL WITH BABIES AND KEEP THEM ENTERTAINED WHICH IS WHY ITS BETTER TO BE AROUND OTHER PARENTS IN THE SAME SITUATION. THEY CAN SUPPORT EACH OTHER."
優點： "Boarding was quick. Crew were good."
缺點： "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."
優點： "Not much other than smiling faces of air hostesses"
缺點： "Had to pay for baggage on an international flight. Besides making advance booking, was unable to secure an Aisle or a Window seat."
優點： "The pod were set up well. The crew service was very responsive. All-in-all pretty good."
缺點： "Getting baggage to and thru US Customs cut it real close to connection to LaGuardia."
優點： "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"
優點： "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
缺點： "Nothing- we will definitely travel with you again!"
優點： "mediocre food, satifactory"
優點： "Again, the entertainment options were the best part of the flight."
缺點： "It was a short flight, but it was still very cold. I didn't ask for any changes because of my previous experience, so I just wrapped up as well as I could and bore the chilliness. The crew was less than friendly."
優點： "We arrived to our destination safely"
缺點： "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
優點： "Comfort of seats and spaciousness of the plane"
缺點： "Agent off loaded me and only me from return flight with zero reason. Second flight I was put on was delayed 2 hours. Sat for 5 hours in the airport for a 1 hour domestic flight. Customer service was terrible. Emailed Air Canada 4 days ago and have yet to recover any response."