優點： "Great Entertainment options and meals"
缺點： "A bit more space for legs and more courtesy from cabbin attendants"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The crew was kind and entertaining and super helpful"
缺點： "Sits not suitable for long distance travel"
優點： "On time, rare for a full flight."
缺點： "A little quicker on the baggage upon arrival would have been nice."
優點： "Landed on time"
缺點： "Staff. Boarding. Fellow Passengers."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The service was excellent and the food choices were great. I enjoyed several hours of dimmed lighting, which helped with sleeping and kept my five year old daughter calm. The staff were friendly and helpful."
缺點： "One irritation was that the temperature of the plane was too cold and we have a/c blowing in our faces most of the trip. We couldn't control it from our overhead fans, so we were a bit chilly."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Crew was attentive, courteous and helpful."
缺點： "Why are there 2 sets of announcements which interrupt the program we are watching? It could be done at one time. Food was bland. Plane was delayed 30 minutes"
缺點： "The flight was delayed and we missed our connecting flight, after several desk visits and phone calls we got moved to a morning flt the following day - on the phone they honored our extra comfort seats in row 7,but upon landing in sfo, they moved David to row 20. Another phone call and he was confirmed in row 8. At the gate they put him back in row 20. We paid and confirmed multiple times to get extra comfort and it was not honored."
缺點： "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
優點： "Nothing. It was extremely stressful dealing with the cancellation."
優點： "Had a great tailwind and plane arrived ahead of schedule"
優點： "Good communication from the Captain throughout the delay"
優點： "Jet Plane"
缺點： "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
缺點： "Landing was missed, had to circle, then rough"
缺點： "Freezing on board aircraft and no njankets"
優點： "Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space."
缺點： "The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United."
優點： "on time, got the seat I wanted"
缺點： "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
優點： "The flight to Indy was not full. The crew did a great job of spreading people out so that everyone would be more comfortable. Everything went smoothly and even landed early"
優點： "Service,management, food"
優點： "Wonderful leg room & reclining in Economy Plus"
缺點： "I was seated in the 2nd row from the front of Economy cabin, which is close to the door of the plane. The flight attendant explained that this was why it was so chilly. The blanket provided was very thin & light weight & not large enough to cover legs & upper body."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The entertainment selections were awful for such a long flight. Also there should be meals provided for such a lengthy flight."
缺點： "Unassigned seating from the beginning of the trip made the trip arduous."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "With no warning ahead, United only offers paid programming from SFO to ORD. $7.99 for Direct TV programming per person with only 8 possible movie choices-- only one of interest. We were not even able to turn off screen so had to see commercials for service entire 4 1/2 hour trip. Horrible!!"
優點： "That we landed safely!"
缺點： "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
缺點： "I don't like this trip at all, when my mom arrive to make her check on they charge her 25 dolares for her firs baggage, when it was always free, it is not about he money it is about they didn't tell when you buy the ticket and she is 70 years old, she just have with her the necessary thats why I pay for her trip"
缺點： "Having a 3,5 hour delay."
缺點： "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "nothing totally a rip off"
缺點： "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The flight crew was very professional. Both of my flights departed and arrived on time."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The plane crew were friendly and accommodating"
缺點： "Uncomfortable seats, no food, and no free wifi"