Delayed over 1.5 hours not good enough
Flight was fine. But the entertainment and Wi-Fi systems were wonky. Crew had to restart it once and even then it didn’t work for about half the flight.
Flight was late and luggage was put on a later flight. No explaination. It is 10:45 and im still waiting for luggage.
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Great to be home in time"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
缺點： "Sits not suitable for long distance travel"
優點： "The crew was friendly and helpful."
缺點： "Better snacks would be nice, and there was no entertainment available, even for personal devices."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean plane, nice staff"
缺點： "Small seats"
優點： "Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay."
缺點： "Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am."
優點： "Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused."
缺點： "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."
缺點： "From Denver to Idaho we waited at least half an hour in the freezing cold to board a small plane only to be told it’ll be another 15 minutes then 15 minutes later they said something was wrong with the plane so to go back to the waiting area. About 10 minutes later they said to come back and board. You shouldn’t have made us wait in the freezing cold unless you knew the plane was ready to board"
優點： "Boarding was well organized."
缺點： "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
優點： "Everything from ticketing to deplaning was smooth and professional."
缺點： "No problems at all."
優點： "Staff was friendly and helpful."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Short flight - 37 minutes or so."
缺點： "Bathroom door kept swinging open."
優點： "We had a tail wind and the flight was super fast!"
缺點： "The were a lot of screaming babies around."
缺點： "I paid extra to sit beside my girlfriend and bring a full size carry-on then the flight required that some people check their carry-ons because of space limitations. I would like to be reimbursed for the additional fee I paid to not check my bags."
缺點： "They don't know their guidelines or policies"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The plane was almost unbearably hot prior to departure. We had to wait in the plane for ~25min due to an issue with the plane, and everyone was fanning themselves down. I actually was worried about the health of some of the older passengers on the plane. Bad experience overall."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Customer service was terrible. I was told I was not their customer and they wouldn't help me. When the agents sent me away for the 2nd time, after promising to hold the door, I returned and the agent closed it in my face."
優點： "NOTHING AT ALL WHATSOEVER!!!!!!"
缺點： "EVERYTHING!!!!!! I will never fly with united ever again even if it's the last airline left on earth!!!!"
優點： "Nice plane with entertainment"
缺點： "not much to add"
缺點： "Staff was rude and not helpful at all. Delayed over 3 hours waiting on crew coming in on another plane. Short staffed."
優點： "Once airborne it was like any other flight."
缺點： "The absolute waste of my time and seemingly not caring about that fact."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Friendly staff"
缺點： "Uncomfortable seats"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Explained the Group system(3,4 and 5) Offered opportunities to change to window or aisle seats"
缺點： "Can't score food when you get a cookie"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Very nice crew. Kept us all up to date all the time."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Did not like the commuter ride from newark to syracuse. Probably would not use united again because of that. Had to get on a bus that took us across the street to board this little, very noisy plane. Even the flight to newark was uncomfortable. Seats are too close no legroom and my back was killing me due to uncomfortable small seats. United is not for me. Sorry."
優點： "That the second flight had no one scrunched between me and the seat A passenger."
缺點： "A three hour Tarmac delay!"
缺點： "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"