Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
The airline kept delaying the flight. We arrived 4 hours later. They should have at least offered us crackers.
優點： "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
優點： "On time and great crew"
缺點： "Food options that arent flour carbs or flour carbs."
缺點： "Temperature in AA cabins are 10 degrees or more colder than your competitors. Uncomfortably cold in AA flights. Recently I have flow, with spirit, Southwest, United, and Delta. In all those cases the cabin temperature was warmer than AA. I have to say as an exec plat, I wish AA would fix this issue. It is something that ER waiting rooms have adjusted and it has statistically shown to improve satisfaction scores."
優點： "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
缺點： "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
優點： "Nice gate agent was holding the plane for some of us who were running from International connections"
缺點： "Wish the plane was a little cooler while passengers were boarding"
優點： "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
優點： "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
缺點： "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
缺點： "American Airlies no longer partners with T-Mobile for free WiFi. :-("
優點： "Safe flight"
缺點： "On time departure and arrival."
優點： "Knowing what carousel luggage was at - I suppose."
缺點： "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
缺點： "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
優點： "The legroom."
缺點： "There was nothing not to like."
優點： "Older style cabin, but still a comfortable flight. Crew was friendly."
優點： "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
缺點： "I have no complaints."
缺點： "It was great, but returning home was bad"
優點： "The flight attendants, the service,, the movies, the food, the flight were great, the pilot was very smooth, the plane was very clean"
缺點： "The boarding took forever, including because my wife was picked for extra security search... for an american citizen who lives in miami ?... Inside the plane during the whole flight was freezing Paying for suitcases and changing or selecting seats??? .. really?"
優點： "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
缺點： "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
缺點： "Flight left early on top of us arriving in Philadelphia late. Hadw the staff been more helpful we would've made the connecting flight. This occurred to multiple people on our flight from Rome."
缺點： "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
缺點： "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
優點： "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
缺點： "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
優點： "Drink service was good"
缺點： "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
缺點： "4 hour delay got rebooked. Lost my first class seat to Chicago. Not happy"
缺點： "Finding checked luggage at philadelphia airport. Inadequate signs and helpful people. It was very hard on my wife who is disabled to walk to the luggage carousel and we didnt see anyone who could help with disabilities."
優點： "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
優點： "good price."
缺點： "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
優點： "Great flight on time for a change! Landing was flawless on the way back although delayed a few minutes"
缺點： "Mosquitos in Cuba!"
優點： "Flight was on time (actually early) and smooth. The crew was very friendly."
缺點： "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
優點： "the flight was on time"
缺點： "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
缺點： "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
優點： "Plane was good. Not jammed too tightly to be comfortably."
缺點： "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
缺點： "Toilet was broken causing long wait time Tv's didn't work causing for a very long flight Many things in restroom were also not working"
缺點： "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
優點： "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
缺點： "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
優點： "The crew was nice and everything went well when I was on the plane."
缺點： "I booked this as Finnair flight. Finnair is in terminal 5 (international) at ORD. There was nobody at the desk... I was getting nervous. I had to look at my Kayak app for info about my flight ... It was operated by American Airlines out of Terminal 3. I barely made my flight. You should be more explicit on the front end so these mess ups don't happen."
優點： "Flight was one time."
優點： "Great Workers, and Super nice staff."
缺點： "The layover was supposed to be an hour...ended up taking 3.5 hours!"
優點： "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
缺點： "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."