Korean air has the best in-flight food and entertainment out of all the airlines I’ve been on.
優點： "Crews are always super well trained."
缺點： "Between continental flight need more movies, in my perspective"
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Crew, Food, Boarding, Entertainment."
缺點： "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
優點： "Great service, economy legroom"
優點： "The toilet is not really good.It Is smelly"
缺點： "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
優點： "Crew service"
缺點： "Food quality was ok."
優點： "The staff was courteous and kind"
缺點： "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "The blankets are nice and soft. Crew is really friendly and accommodating."
缺點： "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
缺點： "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
優點： "Boarding orderly"
缺點： "Cold food"
優點： "Excellent service"
缺點： "Lack of food option for vegetarian"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Good service. All attendants and crews were nice and friendly."
缺點： "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "Great leg room and wonderful flight staff. Coffee was excellent."
缺點： "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
優點： "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
優點： "Clean rest rooms Friendly attendants comfortable leg room"
缺點： "Very limited entertainment options for such a long flight, IAD to Seoul"
優點： "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
優點： "Nice crew, food and service"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "Service counter check in was very helpful"
優點： "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
缺點： "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
優點： "Friendly crew members, great food, and lots of entertainment choices"
優點： "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
缺點： "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "The crew went above and beyond."
優點： "Food was great"
缺點： "Headphone jack in seat didn't work correctly"
優點： "Nice people, great food and service, no issues."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Got a free upgrade to business class, lovey airline."
優點： "Wine and beer were not offered until requested - and wine was only available in small glass, not in a small bottle as on United flights."
優點： "Comfortable flight and crew were all very friendly and accommodating."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
缺點： "newer movies would have been nice"
Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.
I almost missed my connecting flight. I think timings should be a little modified so that if there are delays, you can still make the connection. I was also missing a bag due to the almost missed connection.
Very comfortable seats and leg room
缺點： "Flight crew is great!"
缺點： "More food options. Softer, roomier seats."
優點： "Good food. Very clean bathrooms. Great service"
優點： "Staff were all good and professional"
缺點： "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
優點： "Great food, nice crew."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
缺點： "The gate change notification on my phone was excellent"
優點： "Crew was friendly and seats were comfortable."
缺點： "The food could have been better. The entertainment center was also somewhat outdated."
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
優點： "Great services. Seats are good."
缺點： "The queue to board was a little trying."
優點： "Already commented in the Hanoi to Seoul part. Sorry."
缺點： "More subtitled movies in English."
缺點： "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
優點： "Upgrade to business class"
缺點： "No alcohol"
缺點： "No enough fruit to eat."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "The food was good and the service was great. The flight attendants were very attentive."
缺點： "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
優點： "Great transfer lounge in Inc he on airport"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
缺點： "For a flight going to the US, it would be nice if an American style breakfast was offered as one of the choices, like bacon and eggs, or an omlette, etc. Also, during lights out time, several times an announcement was made that there would be turbulence and to put on seatbelt. Each time it woke me up. While that info is important, maybe just have the seatbelt sign on all the time, and put words on the screen when there is turbulence, during the sleeping time of the flight."
優點： "Some crew members were very kind and helpful."
缺點： "This airline puts priority on Korean speaking men non Korean women with a helpless child. First of all, my child was too large for the bassinet so I held him the entire time. Fine, I get it's for safety. But to make matters worse, my child had a fever and cried out of discomfort for the first 3 hours of a 10 hour flight. A male passenger complained and instead of defending a mother and a helpless sick child, the flight crew kept insisting ways to make my baby stop crying. Do you think I wanted to hear my child in that much pain? No, of course not. One male crew member told me to take my child to the back of thr aircraft (away from the complaining man). Ummm... I paid for my seat just like everyone else!! To be treated differently just because my baby is crying is HORRIBLE. To top it off, the seats are the worst I've ever sat in. My back and butt were in so much pain from those horrible seats. Bottom line- I will NEVER fly with this airline again after the mistreatment my baby and I received. This airline puts Korean speaking men above anyone else's needs, including a helpless 14 month old who feels horrible and doesn't know how else to communicate pain. I'll add that we were on a 10 hour flight after a 9 hour layover in Incheon and a 4 hour plane ride that was DELAYED from 1:45AM to 3:45AM. We were extremely tired and had been through so much already. If the crew had been more protective of us and understanding to the fact that he's a BABY I would have let the complaints slide. Last note- this airline delayed us 3 separate times. Yes.. 3 separate occasions. Do I need to say anything more?"
優點： "Crew was very nice..did all they could do"
缺點： "Food terrible..seats not comfortable..few entertainment choices"
優點： "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
優點： "Best attendants and gate agents ever."
優點： "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
缺點： "The long layover in Seoul-Incheon airport."
缺點： "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
缺點： "Everything, this is the worst flight(s) for a 16year old to experience. Missing connecting flights, rerouted to arrive 2 days later and missing luggages. And airlines did not compensate jack sh!t."
缺點： "We took off 1 hour and 20 mins. LATE from Inchon. We arrived at Clark 2 hours late."
優點： "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
缺點： "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
優點： "The food was great!"
缺點： "The earphones for the entertainment system didn't work well."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "The staff are nice and friendly and courteous. Food is pretty good too."
優點： "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
缺點： "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
優點： "Attentive flight attendants"
缺點： "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
缺點： "No good Korean movies to watch."
優點： "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
缺點： "Stingy with carry on items."
優點： "Food is good. Movies are good"
缺點： "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
優點： "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
優點： "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
優點： "Just a great experience. Crew is great seats are comfortable. Almost didn't realize i was stuck on a plane for 12 hours."
缺點： "Meal. I don't eat fish and in elerjec to mushrooms and allot of meals seemed to have them."
優點： "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
缺點： "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
優點： "IN flight attendants are great, always willing to help and with a smile."
缺點： "I can see the airline growing ans some of the perks disappearing."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "We took an air bus, which was very comfortable. The food was delicious and everyone had a personal TV. There was plenty of leg room."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
優點： "The flight was a great value for the price and the staff was amazing and attentive."
缺點： "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
缺點： "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
缺點： "Very poor job . I had bad experiences."
優點： "Excellent service . Good customer service"
優點： "Didn't need blankets in plane, warm temperatures all the time. On time landing"
缺點： "little delay in departure"
優點： "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
缺點： "It was warm on plane"
優點： "Good Timing"
優點： "crew and service are great."
缺點： "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
優點： "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
缺點： "Nothing. Everything was great."
優點： "Food, clean washrooms, attentive flight crew"
缺點： "Seats could be little wider"
優點： "They crew were very pleasant and polite. It was one of best flights I have had internationally"
缺點： "The heavy turbulence but, that's beyond their control"
優點： "As always Turkish Airlines has exceptional service"
優點： "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
缺點： "Nothing to dislike! My favorite airline."
優點： "Friendliness of crew."
缺點： "Very bad seats."
缺點： "See volume issue from earlier."
優點： "Friendly airlines and service was excellent."
缺點： "No anything"
優點： "food,service and flight"
缺點： "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
優點： "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
優點： "Food, entertainment, crew were all great"
缺點： "Very cold in cabin"
優點： "The staff were very friendly and welcoming"
優點： "Exceptional service and very friendly crew members."
優點： "Food, entertainment, and crew were great!"
缺點： "The food wasnt good"
優點： "Everything except the chair was uncomfortable"
優點： "Friendly Cabin crew Entertainment was above average."
缺點： "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
優點： "Comfort of the plane and pleasant crew. Food was terrific."
缺點： "Might have liked more option of current movies."
缺點： "No classical music in the suggested list."
優點： "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
缺點： "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
優點： "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
缺點： "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
優點： "Choice of in-flight entertainment was excellent."
優點： "Bussness class."
缺點： "Flight was delayed a little."
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
缺點： "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
優點： "outstanding flight assistances, excellent food."
缺點： "Refused to refund cancelled flight"
優點： "Food was excellent,lemonade was great"
優點： "Food / service / timeliness"
缺點： "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
優點： "Attention & willingness to help. Very pleasant flight from start to finish"
優點： "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Nice brand new plane for a short hop flight!
Seatback unit very difficult to make work.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
I enjoyed the direct non-stop flight! The air in the plane wasn’t very good. It started to get rather hot on the plane.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Snarky flight attendant needs a break since she is obviously appears burnt out.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
缺點： "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
優點： "On time arrival and departure."
缺點： "Under the Covid circumstances, it was a good experience."
缺點： "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
優點： "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
缺點： "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
缺點： "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."
優點： "The flight landed early. Check-in staff were great."
缺點： "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
優點： "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
缺點： "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
缺點： "The flight was delayed over two hours"
優點： "Information communicated about delays."
缺點： "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
缺點： "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
優點： "Very good"
缺點： "Seat assignments should have be provided at check in."
優點： "Crew was very friendly. Food was excellent"
優點： "It was fine. They didn't charge me for the exit row, so that was nice"
缺點： "N/a. It was fine"
優點： "The crew was dealing with NOVA/DC residents"
優點： "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
缺點： "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
優點： "Luggage plane to carousel at Atlanta way too slow"
缺點： "Smooth flight, more than average beverages serving; food fine. Seats too small."
優點： "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
缺點： "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
優點： "The crew did their best to accommodate for the hot mess."
缺點： "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
優點： "The service is very good from the beginning. The flight attendant is very caring thanks so much."
缺點： "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
優點： "Another safe flight. Crew was very attentive."
缺點： "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
缺點： "Plane delayed 4 times for a total of 4 hours"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
優點： "Friendly, leg room, on time."
優點： "the service, on time departure, early arrival, FOOD at no cost"
缺點： "nothing...everything was great"
優點： "I got home"
缺點： "Seats were tiny as hell"
優點： "Staff are nice, and helpful"
缺點： "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
優點： "The crew was friendly, relaxed, made everything seem like a breeze"
缺點： "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
缺點： "The staff"
優點： "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
優點： "Stewardess named "Mel.""
缺點： "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
優點： "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
缺點： "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
優點： "flight attendants were great."
缺點： "not enough leg room and space. The business class should be at the minimum for economy."
優點： "Flight was smooth and pleasant. Cabin crew was very kind."
缺點： "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
優點： "The crew was polite and friendly"
缺點： "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
優點： "Free drinks in Comfort+"