優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Great service. Food drink and inflight entertainment"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Meal was served frozen."
優點： "I got an upgrade!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Friendly and helpful staff, excellent food."
缺點： "Great airline great service. Haihly recommended"
缺點： "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
優點： "The crew was very friendly and helpful."
缺點： "I am unable to eat dairy products so I choose the vegetarian meal thinking that would be my best option however it had cheese and butter in the food so I couldn't eat most of what was served."
缺點： "Good as expected"
缺點： "On this day, I’m well please."
缺點： "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
優點： "Fast travel"
缺點： "Customer service"
優點： "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."
優點： "Seats were really comfortable and find was great"
缺點： "In flight movies and TV shows we're a bit dated and didn't find any of them very desirable"
缺點： "Crew at boarding and on flight were not kind. Very disappointing"
優點： "Comfortable seats."
優點： "They are all very friendly"
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Crew and attendants did very well"
缺點： "Gate change communication"
優點： "Food and service"
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
缺點： "The economy seat is too cramped!"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
缺點： "Great flight, and food was pretty good as well."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
優點： "Everything is perfect"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "service on time and great staff"
缺點： "all good"
缺點： "the food was a shame"
優點： "Crew were polite on boarding, and throughout flight when seen then"
缺點： "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
優點： "Very good service."
優點： "The service is good!!!"
優點： "Good food. Lots of movie selections. I like the amenities in the bathroom."
缺點： "Less space. No socket to charge phone."
優點： "Eva Air had attendants on the ground pointing us all in the right direction to catch our flights with the minimum delay! Such a Quick turn around I was expecting my luggage wouldn't even make the flight!! But it did!! Also liked their mood lighting to replicate the time of day, since they asked us to keep our shades pulled all the time. Nice restrooms and I appreciated the toothbrush, earplugs and eyeshades they stocked in the restrooms!"
缺點： "Seats were tight. I usually have food served that will acclimate you to your destination city time zone. Not so with Eva Air. Two dinners instead of a Breakfast."
優點： "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
缺點： "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
優點： "The crew The time of the flights"
缺點： "Food options were narrow Online seat selection wqs not allowed"
優點： "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
優點： "Seats are comfortable and the crew was friendly."
缺點： "No meal choice."
優點： "Having an aisle seat on a packed glf"
缺點： "The attitude of some of the flight attendants. You ask got ice with your beverage and it's like I am asking for the world. And, then you get a couple pieces of ice if you're lucky but only have s glass of beverage. Is that ridiculous or what... both leaving the States and upon returning was the same situation...it's only ice..."
優點： "Wonderful service, comfortable seating (compared to American airline seats) and attentive and polite crew!"
缺點： "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
缺點： "Transfer in Seoul could have been easier to understand"
優點： "Crew members were as friendly and helpful as always"
缺點： "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
優點： "Didn’t like any part of the flight."
缺點： "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "Efficient check 8n process and great on board entertainment options."
優點： "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
缺點： "Seats on the Dreamliner are very hard."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The cew is very friendly but need to improve their English."
缺點： "Entertainment system. Food options. General service offering in business class"
優點： "Their customer service and food"
缺點： "Very limited selection that repeats over both segments"
優點： "We were able to check in and board the plane on time. Im fully satisfied."
缺點： "The food isnt good."
優點： "Business class seats are a lot more comfortable than earlier versions."
優點： "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
缺點： "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "The delay"
優點： "Nice and very good excellent"
優點： "Kind and professional service."
缺點： "Food I like to have was run out so I had to eat whatever available."
優點： "2 free checked bags."
缺點： "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. I hated my experience on thus airline and will work to avoid on future trips to Asia. Paid $200 for two bulkhead (NOT exit row seats) and flight attendants hassled me about where I kept my carry-on tote bag. Avoid, avoid, avoid."
優點： "comfortable and simple, friendly staff and no hassles"
缺點： "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
優點： "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
缺點： "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
優點： "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
缺點： "Sat on the plane for over 1 hour waiting for connecting flight."
缺點： "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
缺點： "Smalll old fuzzy tv with no options"
缺點： "Disorganized boarding. Seats need new foam."
優點： "The service, foods"
缺點： "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
優點： "Entertainment was okay"
缺點： "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
缺點： "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
優點： "Very good service."
缺點： "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
優點： "the seats were spacious considering it was economy."
缺點： "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
優點： "Entertainment and courteous crew"
缺點： "Food was OK not the best. Seats were very uncomfortable."
優點： "We noticed we were seated together just before and they accommodated us at check-in and got us seats together. The food was good. They gave us nice little amenities (ear plugs, slippers, eye cover) and the food was good."
優點： "Really nice staff; somewhat hard to understand their English."
缺點： "Seats were not real comfortable. Korean food selections were good but the American selections, not so good."
優點： "They got the special meals right & most flight attendants were efficient."
缺點： "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
優點： "Service was great, English could be better"
缺點： "Video system outdated, not intuitive and failed to allow several movies to play."
缺點： "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
優點： "The leg room is very spacious and the staff are very friendly."
優點： "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
缺點： "The plane got hot half-way through the flight."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "The crew was fantastic as always."
缺點： "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."
優點： "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Everything nice service"
優點： "The staff are nice and friendly and courteous. Food is pretty good too."
缺點： "No good Korean movies to watch."
優點： "The staff was kind and courteous. The meals were delicious. I appreciated the slippers, pillow and blanket. Boarding was very efficient. My trip was very comfortable, especially the leg room. I enjoyed the entertainment, especially the accupressure demonstrations."
缺點： "I can't think of anything I disliked."
優點： "Customer service is amazing!"
缺點： "Keep up the great work!"
優點： "Late departure but kept informed. Food good."
優點： "Fast and easy to board nice crew worked fast and smooth large proposal for entertainment"
缺點： "more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically."
缺點： "Finest Airline and service I have encountered and I am almost 2 million miles!"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The food is always great!"
缺點： "They should bring out snack more often."
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
缺點： "All services throughout the process need to be improved from the ground to on board"
優點： "Good movie selection, good meals and great crew"
缺點： "Next time I will book early to get the business class"
優點： "LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!"
缺點： "Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage."
缺點： "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
優點： "Very good"
缺點： "Very good"
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
缺點： "Don't delay"
缺點： "3 hours delay for a flight of 1 h 45 min"
缺點： "Seat was very uncomfortably"
缺點： "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
優點： "The luggage space was good."
缺點： "Delay without infromation"
優點： "No extra fees for baggage and professional flight attendants."
缺點： "Seats were too close in economy as in most airplanes."
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "The crew is very proactive."
缺點： "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
優點： "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
缺點： "Seats too narrow in Economy."
缺點： "90 minutes delayed"
優點： "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
優點： "Good options for food including meals and snacks! Cabin crew was great."
缺點： "Crew sometimes a little slow responding to passengers paging from their seats."
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "not too bad"
缺點： "not too bad"
優點： "Crew was polite. Clean cabin."
缺點： "Electronic entertainment system appears a bit old. Lacks USB sockets."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
優點： "The food was great on Cathay Pacific and the flight was comfortable"
缺點： "Should serve more food"
優點： "Was good but the food was bad"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "comfortable seats with good leg room"
缺點： "Cabin crew did not offer much service. No coffee, tea or water offered."
優點： "Cleanliness and no disruptions"
缺點： "The crew were slow to clear the food trays"
優點： "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."
缺點： "The crew service very lack"
缺點： "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
優點： "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
缺點： "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
優點： "Cathay never let you down. Good service, great staff."
優點： "Little more leg room!"
缺點： "Well organized loading, consistent beverage service"
優點： "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
缺點： "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
優點： "I had nice leg room as I was in the exit row"
缺點： "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
缺點： "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
優點： "Boarding and service was nice"
缺點： "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
優點： "Movies and plugs"
缺點： "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
優點： "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
優點： "I got home"
缺點： "No tvs"
缺點： "They cancelled the flight and put me to fly the next day"
優點： "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
缺點： "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
缺點： "See above comments"
缺點： "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
缺點： "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
優點： "From Seattle to DFW, we had the best flight! Brand new plane with individual entertainment screens!"
優點： "Staff was good."
缺點： "Lost bag for 24 hours, no entertainment on a 6 hour flight."
優點： "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
缺點： "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."
優點： "A comfortable flight with good snack and drink selection. The crew really tried to take care of us, but with no in flight entertainment it was a long flight."
缺點： "No inflight entertainment. We ran into luggage issues at our conncecting flight in Seattle after being strongly encouraged to check our carry on baggage in Philadelphia."
缺點： "3rd flight with AA this year. Luggage damaged for second time."
缺點： "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
缺點： "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
優點： "The young woman running the admirals club front desk was excellent Friday July 29"
優點： "Crew was apologetic"
缺點： "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
缺點： "2 different attendants spilled drinks all over me and my carry on"
缺點： "Never made it because first leg was canceled"
優點： "Flight was canceled due to maintenance problem, American claimed rebooking was someone else's responsibility. I had to talk to 4 people before they rescheduled me for the next day. American's gates/terminals at LAX are also a pain--you never know if your flight will depart from the hinterlands of Tom Bradley terminal, or Terminal 4 or 6, which can mess you up with parking/security screening/scheduling. I will try to avoid flying American in the future. I didn't get any vouchers for the cancellation, either. BD"
缺點： "The flight to Seattle was late on 30 min And then we were waiting 30 min for the luggage. There was no display on the back of the seat - only common display for 3-5 rows. No current info about flight status."
優點： "Great service. Lots of legroom"
優點： "The standard seating had good leg room."
缺點： "The seat didn't have enough padding for a 5 hour flight, I don't think I'll take another long flight on an A320."
優點： "Was called ahead of time to e alerted to flight delay. But I'm still never flying American again due to the rudeness of the crew."
缺點： "We're asked at the gate to measure our luggage. We did, and while it fit, the material of the bag made it look bulky (but upon touch, it was clearly not a full bag). When we said that it fit; the woman literally just scoffed, said "no" rudely, and walked away. We were polite, so why the rudeness?!! Never again AA."
優點： "Pilot on return flight got us to our destination 30 minutes early (unfortunately there wasn't a gate for us to pull into so we waited 30 minutes on the Tarmac)."
缺點： "Departing flight was delayed over eleven hours because a flight attendant was ill. They actually had to fly in a flight attendant all the way from Texas to cover this Seattle to JFK flight! So our flight departed a whole day later and we missed a day of our vacation (we arrived at 7pm instead of 7am). I understand things happen but this was not weather related or a mechanical issue. This is simply poor personnel management. They should have a back-up plan if an employee falls ill. One that doesn't involve flying in an employee from another region of the country, let alone another state. The inefficiency continued on the return flight when it took a whole hour for the luggage to come out! Will avoid flying American again at any cost."
優點： "Nothing...I had to be rerouted to Chicago to Seattle!"
缺點： "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
優點： "Nothing!!! WORST EXPERIENCE IVE HAD TRAVELING"
缺點： "This was the worst day we have ever had flying. Spent 12 plus hours at the airport! Got on and off planes for 6 hours because of mechanical problems. 7 hours later they canceled the flight due to crew fatigue. The customer service was horrible plane was dirty it was an horrific experience. Alaska booked us with American Airlines. I will never travel American ever again. I'm considering using a different booking site. The experience was the worst I've ever had. Kayak Alaska and American are getting bad marks from me!!!!"
優點： "The plane was luxurious and comfortable, even in coach. Great flight."
缺點： "They must have switched my gate four or five times and delayed my flight a whole hour"
缺點： "Flight was about 20 mins late"
缺點： "Out of certain food items that should have been available"
缺點： "The flight was delayed over two hours!"
優點： "Flight attendants were friendlier than on the earlier flight"
缺點： "That I had to pay so much for an upgraded seat which I needed due to recent shoulder surgery."
缺點： "There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set!"
缺點： "Very conjusted seats"
優點： "Crew was nice"
缺點： "Our flight was delayed twice. We got to Seattle three hours later than we were supposed to."
優點： "The cabin crew were friendly and efficient. Personal entertainment provided on every seat back."
缺點： "Boarding could be improved if airline would start boarding passengers seated in the rear of the plane first."
優點： "Quick and easy commute from desert to PNW"
缺點： "My seat was right next to the toilet. On this red eye flight it was terrible trying to sleep but randomly having a bright light on my face because someone opened the bathroom door. This is terrible design."
優點： "Comfortable seats, smooth flight. The European cookies were a nice touch. The crew were very friendly and gave my girlfriend a blanket when she completely passed out on me. Arriving in Seattle, the plane quickly and efficiently de-boarded all passengers."
缺點： "Our first scheduled flight timed out and was cancelled, forcing everyone to de-board. We had to sleep on the airport floor and arrived at our destination very late. The flight times were poorly arranged, as we had to wait 14 hours to get on the next flight. Also, I purchased two boarding passes for both myself and my girlfriend and somehow I ended up in a later group than she did after checking in."
優點： "The flight was fine."
缺點： "The email i received was from Alaska Airlines but what I didn't know was that it was for an American Airlines flight. Normally this is not a big deal, but in Phoenix Sky Harbor Airport the two airlines are in different terminals which required a fair amount of time to travel from one to the other. Had I not arrived at the airport early, I may have missed my flight. The confirmation email I received was labeled as an American flight, but since I received it from Alaska, I assumed I had reserved an Alaska flight. Also, the confirmation email I received from Kayak had me listed as a passenger on an Alaska flight. I'm assuming I originally booked for an Alaska flight, but later on in the confirmation process I was somehow changed to an American flight via Alaska. While I don't see this as a problem for Kayak, I think this is a situation in which your feedback could be useful to help avoid confusion for passengers in the future."