缺點： "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
優點： "I like ailes center seat it's easy to get in or out."
缺點： "Should have the option for reserved the seat not only priority travelers ."
缺點： "Need more movie options for a 14 hour flight"
優點： "Cleanliness & spacious leg room"
缺點： "Serve the coffee/tea with the meal, not after."
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "The seat is comfortable."
缺點： "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Service was great and flight landed safe. Korean food was delicious."
缺點： "No any fruit available snack Lay over is too long!"
優點： "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
缺點： "It was as good as it gets in Coach!"
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
缺點： "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
優點： "Korean Air staff was very nice and helped me as a disabled passenger."
缺點： "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
優點： "great staff... treat you like a king"
優點： "I thought the food was exceptional"
優點： "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
缺點： "Lack of food option for vegetarian"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "Boarding was a free for all. did not board by aisle."
優點： "Food and boarding."
缺點： "No comment."
缺點： "I would have appreciated more movie options and TV show options on the entertainment monitor."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Excellent Service !!! All you can Drink (Beer/Wine). Two Delicious Meals Served. A Third One if you were still hungry. All these Included With The Price I Paid! Less than$650 R/T during the Off Season. Plus, Good Selection of On Board Movies and Programs. Prompt and Courteous Service from the Korean Airlines Ladies. Took Off On Time, and Arrived On Time. Actually, on the way back, we got in early by 35 Mnts. Will Definitely Book Again With Korean Airlines. No Regrets !"
優點： "Everything went very smooth and easy! The ride was relaxing and went great!"
缺點： "Uncomfortable seats"
優點： "I liked the professionalism,courtesy and kindness of the crew. I was impressed with the way they handled their Jonson a flight that ran into a lot of turbulence."
缺點： "I would have liked a better explanation of our meal choices, particularly as it relates to the spiciness of the meal. Simply telling me that my choices are chicken, beef or fish is not enough. I also would have liked a broader selection of movies from which to choose, especially on a 12-hour flight."
優點： "Friendly staff"
優點： "The return flight food."
缺點： "Uncomfortable seating"
優點： "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
缺點： "Chairs are quite hard and the movies selection limited."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點： "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "Service counter check in was very helpful"
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Great food and friendly flight attendants"
優點： "the flight attendants were great, and we had the two seats across in the very back, which is much more comfortable than the three, or the center area."
缺點： "we had terrible turbulence for several hours, and therefore didn't sleep. I know the pilot was trying to find calmer air, but it really seemed like we were descending way too fast. It was a LONG 11 hours."
優點： "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
缺點： "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
優點： "You need to have wifi"
缺點： "Get wifi"
優點： "Hospitality was top notch! Always friendly and helpful. Food and snacks was good. Liked having the TV in front of me for the long flight. Liked having the toothbrush!"
缺點： "The ability to upgrade when there were many open seats and I was told at check in that there were no seats available. I had fallen during my vacation and really wanted to upgrade so I can stretch out to not put a lot of pressure on my low back and hip for a 12+ hour flight, and didn't get the chance. Was pretty upset when I walked around and noticed many open seats in both business class and first class. (first class curtain was opened for a short period of time)"
優點： "I like the clean atmosphere of the plane The stewardessses were professionals and never condescend to keep the plane clean. The movies were good."
缺點： "food was so so."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Overall korean airline is awesome."
缺點： "Should have better selection of food"
優點： "At Incheon Airport, many passengers were taking up three seats and sleeping, very rude. The plane was already scheduled to be late by twenty minutes, blaming the weather(light snow). While checking in at the gate, the flight attendant gave my wive a hard time about her USA Visa. She has a spouse Visa with the first picture ID having expired and a current USCIS extension letter explaining that this is perfectly acceptable. The male flight attendant asked her for another letter, and none exists. We did get on, he called USCIS to verify this, but we were the last to get on and this started the delays. It is also a little embarrassing, since all of our paperwork is alway in order. We are not criminals. The next delay before leaving was that there were two unclaimed, untagged suitcases on the plane. The flight attendants were running back and forth trying to resolve this, but this was at the last minute when we were trying to take off. The plane then had to be deiced causing even a further delay coming to one and a half hours. As we "almost landed" at O'Hare in Chicago, the plane was ready to hit the runway(within feet), but pulled up at the last minute and accelerated with out explanation. I know they were trying to avoid an accident, but this seemed like bad planning or miscommunication. Next, we were fling over Lake Michigan turning around. It appears we landed on a runway facing west as opposed to facing east. There was no explanation about this, except that we would be delayed even longer. Prior to our deplaning, the flight attendants moved many of the people in the back of the plane to the front empty seats. I believe this was due to the lengthy delay and these must have been passengers with interconnection flights. This was a nice gesture of customer serve, but it was very disrupting to my wife and myself. Since we were detained at the gate, we were upset during the flight, and had a hard time relaxing. This last minute commotion made our flight more nerve wracking. This flight is over 12 hours long, and we expected to sleep/relax and become reaccustomed to the 13 hour time difference. This did not happen. Finally, we live near O'Hare, and our neighbor was doing us a favor and picking us up. Due to the lengthy delay, we had to reschedule our lift home, just another incident to add to our anxiety."
缺點： "I have often flow n with Korean Airlines and praise the company to my friends. Our last flight KE037 seems to be an exception, not a rule. Overall, I still like Korean Airline, but next time, sadly I will remember some of these problems,"
優點： "Nice flight and very comfortable. Staff is very attentive and accommodating to my vegetarian wife."
優點： "Nice quiet flight"
缺點： "Crew member attitude specifically regarding passengers in the emergency rows"
缺點： "Headphone port was plugged full of something"
優點： "The crew was great. However I have had issues with take offs and landings with Alaska the last two times I’ve flown with them. Literally have been stuck for more than an hour on the tarmac both times."
缺點： "I think that Family’s with young children need to have their own area in the plane. I was screamed at and kicked by children for most of this flight. The extra hour on the tarmac was torture."
優點： "Love the entertainment options with my own device, food, and power at the seat"
缺點： "Entertainment was disrupted. Departure was delayed by delayed departure of the previous flight without enough explanation to those of us waiting to board"
優點： "First time flying with Alaska, and I am very pleased!!"
缺點： "Could not ask for a better service!!"
優點： "Comfortable and relaxed cabin"
缺點： "Friendlier crew as no smile and pleasantries"
優點： "Alaska is the friendliest airline, throughout every touchpoint we have with them."
優點： "The crew"
缺點： "Communication with delays and seat changes when planes change."
缺點： "Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude."
優點： "Crew was amazing Plane clean great Pilots awesome"
優點： "Um rude staff who couldn’t even be bothered to tell us where we would claim our bags, with ORD being a bit unclear for Alaska Airlines. Seriously, just communicate and be polite human beings."
優點： "The cheese and fruit tray is great."
缺點： "Boarding takes forever. The seats are too narrow."
優點： "Arrived 30 min early"
缺點： "Having a gate at ORD. Waited on runway for 1.5 hours"
優點： "The crew, boarding process, baggage check in, everything really is just a breeze."
缺點： "Please refresh the seats a bit. I know space is limited and getting tighter all the time, I get that, but please improve the comfort of the seats. They're unbearable after 30 min."
缺點： "Terrible service and environment"
優點： "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
優點： "Nice seats with good legroom"
優點： "Free movies was great."
缺點： "Missing luggage. Please help"
優點： "All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights."
優點： "Seats are comfortable and feel roomier than most, boarding was easy, flight was turbulant but still comfortable and even arrived early, fantastic crew, never have an issue."
缺點： "The following are not complaints just my review of the topics given: I did not purchase any food on my Alaska flights because there were no plant based (vegan) options. I was unable to use the in-flight entertainment that was advertised (many times) for unknown reasons."
優點： "Several great movie options."
缺點： "No free, little packs of food, and very small options list that was overpriced."
優點： "Great crew. Boarding process."
優點： "timeliness, courteous, comfortable, charging outlets at every seat."
缺點： "weak movie selection"
優點： "New aircraft with plugin for laptop, free movies, and WiFi for a price. Friendly and professional crew. Totally productive flight. Alaska Air is my new favorite."
優點： "I liked the food options and the entertainment. Staff was really friendly too,"
優點： "On time."
缺點： "Slow boarding and deplaning."
優點： "The flight was comfortable"
缺點： "Everything was good"
缺點： "Put on an American carrier despite having booked with Alaskan. Told the wrong gate. Then told the incorrect boarding time at the correct gate. Missed flight due to gate keeper. Had to gheck my back on the next flight despite ample room to carry on. EVERYONE that works for American Airlines is incompetent, rude and terrible. I WILL NEVER FLY YOUR AIRLINE AGAIN. Your company should be sold off and every employee fired."
優點： "A straight flight"
缺點： "The fact that I watched the crew throw my luggage 5 feet and broke things in my suitcase. The won't do anything about it"
優點： "Everything other than the seats"
缺點： "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
優點： "Friendly crew, clean plane, loved that there was USB and power outlets in every seat, on time departure and arrival"
優點： "Friendly cabin crew, wonderful food, spacious aircraft, wonderful option to get a tablet to watch a movie. Loved being able to plug in at each seat with USB charger etc."
優點： "The aircraft was comfortable. I just had a standard coach seat and it was as roomy as other airlines premium economy seats. Alaska airlines had reasonably priced food and drinks, and the entire flight crew was friendly and professional. I also liked the free GoGo texting feature."
缺點： "For some reason the airplane left the gate about 40 minutes late. It was also very difficult to hear the announcements from the flight deck. The only announcement that came through loud and clear was the spiel for the Alaska Airlines credit card."
優點： "I have been very pleased flying Alaska Airlines."
缺點： "This flight was rather turbulent but not the fault of the airline. Still on time."
優點： "I really liked that Alaska Airlines are on time. Also that they board the back of the plane first after first class."
缺點： "There was a little snafu with my connecting flight from Seattle to Portland. My luggage did not make it on the plane but my husband's did. I was misinformed at the airport after I put a claim in as to when it would be delivered."
優點： "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
優點： "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
優點： "The crew was friendly."
缺點： "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
優點： "Crew was very friendly"
缺點： "ran out of many meal types"
優點： "Everyone was very friendly and they made sure to fit all carry on bags in the cabin rather than having any of them checked. Boarding from the rear of the plane was a different approach, but a nice change."
缺點： "Wondering why a very intoxicated man was asked to sit next to me. He had two deep cuts in his fingers, couldn't focus on sitting down, awful hygiene, was sold two vodka cocktails, and he hit his eye on the straw because he fell to sleep then woke up to drink more. I felt very uncomfortable throughout the entire flight and would like to speak with someone from Alaska Airlines."
優點： "Both my flights were great, and especially my outgoing flight from Chicago, the attendants at the gate were amazing. I don't think I've ever met more helpful, nice attendants--nothing seemed rushed, and they were helpful and happy. Similarly, the attendants on the flight were really nice and cheerful. Flights left on time, and I got in early on my first flight. I've flown a lot in the last year, but this was one of my better experiences with an airline. Check-in was really easy too."
缺點： "I requested an aisle seat because I have broad shoulders and a knee that hurts if I can't extend it. EVERY TIME a particular stewardess would pass, she'd SLAM into my shoulder, with no care or apology. This was very hard to enjoy a drink, or sleep, or do anything on the flight."
優點： "Wonderful seat and attendants."
優點： "The staff was friendly and efficient"
優點： "Seats, beer selection, very friendly staff I will be flying again if I get the chance and I never say that anymore about other carriers."
優點： "Not much at all really. Getting off the plane was nice."
缺點： "I didn't like being at the airport all day to be within 15 minutes of boarding and all of the sudden the flight was delayed 5+ hours. I could have gotten a hotel for the night again. Then after we get on the flight we have to sit in Seattle for an hour and a half because they had to fuel the plane up and switch crews. Not impressed."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "The seat space, and the ability to recline the seat was surprising."
缺點： "It is what it is."
優點： "Very good"
缺點： "Very good"
優點： "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
缺點： "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."
優點： "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
缺點： "The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
缺點： "Cancelation process was too poor customer service was also too poor. And high cancellation fee. Customer service representatives did not tell me when I am going get the money back and also weather my ticket is also canceled or not."
優點： "The food was good."
缺點： "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Efficient service."
缺點： "The sound jack on my seat was dysfunctional and the sound kept cutting out unless I had my hand on the jack for 12 hours. It was CX806 flight."
優點： "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."
缺點： "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
優點： "I liked the movie selection they had for entertainment—many choices. Most of the staff were very friendly, but there was a bit of a language barrier which made it a little difficult to ask for something. They are also attentive, so if you press your call button, you don’t have to wait half an hour until someone helps you."
缺點： "Most of the meals were awful. I barely ate on the flights (except the dessert), but how good can airplane food be really... The seats are pretty tight and uncomfortable. They are too upright, making it very difficult to sleep. On one of their planes, the seats didn’t recline at all. I recommend paying a bit more for extra leg room ($150) or flying business or first class even (for long flights)."
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
缺點： "The flight was delayed for one hour."
優點： "Flight staff was awesome. They were all so thoughtful and extremely positive. It made a long trip so much more enjoyable!"
缺點： "Nothing! Super pleasant experience"
優點： "The flight attendants were professional and attentive."
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點： "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
缺點： "The food choices are well thought off. My only concern is the tenderness of the beef."
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "The bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
優點： "The tv had decent selection. Crew were nice. Priced good"
缺點： "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Good flight. Crew busy but pleasant."
缺點： "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
優點： "I like most of everything from this airline, Cathay Pacific."
缺點： "bathrooms should be cleaned more often"
優點： "Same as above"
缺點： "Same as above"
優點： "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
缺點： "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "Most comfortable bed... slept almost 7 hours on the flight. Food, service and everything else was excellent..."
缺點： "Nothing I can think of... They had it all covered."
優點： "Amazing flight! Continue to serve pleasantly to all passengers"
缺點： "one of the cabin crews threw the meal to me :("
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
優點： "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
優點： "Very controlled and safe Covid procedures. Outlets and screens at every seat."
優點： "Felt very clean and so glad they are not selling every seat"
優點： "It was all good glad the last leg of the trip was pleasant."
缺點： "Small plane, feels cramped"
缺點： "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
優點： "Crew was friendly"
缺點： "The boarding process was rough and haphazard"
缺點： "No sandwiches for sale just snack boxes"
優點： "The crew and the comfort plus seat"
缺點： "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
缺點： "Smooth on time flight"
優點： "The crew really kept us updated on the many delays."
缺點： "There were SO many delays and they kept changing. At one point we got on and off the plane."
缺點： "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
優點： "The seats were ok."
缺點： "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
優點： "Amazing crew and clean cabin."
優點： "Fast boarding, friendly crew, and comfy seats"
缺點： "It was pretty bumpy and a few times we changed altitude very quickly"
優點： "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
缺點： "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
優點： "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
缺點： "It felt super hot and I wish there was food included in such a long flight."
優點： "Quick flight"
缺點： "Flight attendant spoke like a robot. Could not understand her."
優點： "On time"
缺點： "Small aircraft"
優點： "Staff, service, options"
缺點： "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
優點： "Crew friendly"
缺點： "Middle seat with no option for me to move"
優點： "Flight attendants were pleasant."
優點： "Friendly service, comfortable seat, on time, no issues."
優點： "The crew was great"
缺點： "The flight was 4 hours delayed"
優點： "i liked that staff and crew were very communicative and pleasant."
缺點： "one crew member didn't show up and caused delayed flight."
優點： "Flight was on time. Boarded quickly with no fuss."
優點： "Flt on time, very nice and friendly gate agent and flight attendant"
缺點： "Too tight and seats not comfortable."
缺點： "The delta studio didn't work with Android 8"
優點： "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
優點： "Ease of flight"
優點： "Plane arrived early"
缺點： "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
優點： "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
優點： "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
缺點： "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
優點： "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
缺點： "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
優點： "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
缺點： "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Great short trip with an attentive crew."
缺點： "Seats were a bit uncofortable and small compared to previous flights."
缺點： "The flight attendant looked like she was mad throughout the whole flight"
優點： "Everything went well"
缺點： "I was late from first flight"
優點： "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Short flights there is no food and no drinks, such as coffee juice, only water.
Facilities for short connections.
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
缺點： "Wifi on klm"
優點： "Confort and kindness"
缺點： "It was too cold"
優點： "The crew."
缺點： "The time between flights."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "Everything works and quick to get to destination."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
缺點： "The plane is so old..,"
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Easy to board and easy flight."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "Wifi on Board"
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "Airlines issue"
缺點： "Profiling certain customers"
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "Excellent service, excellent food."
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "Service of the staff was great"
缺點： "Turbulence, with all our technology we still cannot avoid this?"
優點： "In general, it was ok"
缺點： "Yet again it was flight delay from KLM side."
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."