"Clean aircraft timely departure and arrival"
"Is the decime time i don’t receive any help from you"
"Comida y entretenimiento"
優點： "The crew is very polite and organized. They are really making an effort to be on time"
優點： "Buenos protocolos COVID"
缺點： "En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente."
優點： "No hay variedad en el entretenimiento."
優點： "seat comfortable"
缺點： "ticket price"
優點： "Crew was great Food was fantastic Plane was new"
缺點： "Every thing was perfect"
優點： "not much"
缺點： "same reasons given for previous flight"
優點： "Entertainment makes flight go faster. Many choices"
缺點： "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
優點： "I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy."
缺點： "It would be nice to have the option to check carry-on as the overhead bins filled up very quickly."
優點： "They gave us a pillow and a blanket"
缺點： "The earphones for the tv were weird"
優點： "Overall trip was ok"
缺點： "Lady guiding people to register luggage was rude"
優點： "The pilots landed quite peacefully and the airplane was clean"
缺點： "Food was disgusting. Not many options to choose from."
缺點： "The time"
優點： "Everything I liked"
優點： "Rude people"
缺點： "More heart felt people"
優點： "vrew was creat"
缺點： "I asked to put lacto ovo vegetrian meals on my flights since I could not do it at booking and this guy only put it on my outgoing flight and not my returning so when I tried to check in I chatted with an agent he told me it had to be done 24h before and it was too late. So I had only snacks."
優點： "El avión"
缺點： "Las muchachas"
優點： "The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance."
優點： "Crew was friendly"
缺點： "Food is not good, entertainment is very bad."
優點： "I like the service"
缺點： "It will be nice if there are healthy food options"
優點： "The flight itself was fine."
缺點： "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
優點： "We were in business and it was comfortable."
缺點： "When we bought business we thought it would be the same plane we flew to Quito on that had seats that went into beds. It wasn’t."
優點： "The crew was amazing"
缺點： "The food wasn't good"
優點： "It’s was all good great service and great stuff"
缺點： "I can’t think of anything...."
優點： "Just the fact that I’m glad to make it home."
缺點： "The entire flight ordeal. From beginning to end."
優點： "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
缺點： "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
缺點： "First flight delayed, which meant I missed the second flight. What should have been a 6 hour trip became 22 hours. After rescheduling first flight and getting to MIA at 2330, I learned my flight for 0455 was cancelled, which meant my bag that was en route was cancelled. Customer service via phone is completely useless (after a 30 minute wait time). They put me in a hotel and told me to get my bag in the morning when getting on my next flight to GUA. Got there @ 1000 and the avianca baggage office AND the ticketing counter aren’t staffed until 1130 am!!!!! Had to leave the country having no idea where my bag was, now stuck in GUA without it. I’m beyond exhausted and will NEVER AGAIN do business with avianca under ANY CIRCUMSTANCE. Terrible doesn’t begin to describe it."
優點： "Our original flight was late arriving, so left late. Did arrive 10 minutes prior to departure time for the connecting flight. They held the flight, which was nice since about 10-15 passengers boarded late. The A330 to San Salvador was OK. An older plane, showing ware. Business seats were average at best."
優點： "We booked a flight in December to meet my daughter and son in law in Cancun on Avianca. We have not traveled very much internationally and wanted to schedule our flights to arrive close to the time my daughter and son-in-law were arriving from Colorado to Cancun on their flight. We had booked this flight especially because of the closeness of the two arrival times. When we got to the airport to check in for flight we were told that the flight was overbooked and that we were being put on a Aeromexico flight that had to go through Mexico City with an arrival time in Cancun that was 4 to 5 Later than originally planned. My daughter and son-in-law were just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for a wat later than originally planned. My daughter and son-in-law war just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for lunch. We will never use Avianca again it was a terrible experience all around. Although Aeromexico was a fantastic airline and the service was excellent with them. I would highly recommend Aeromexico if you were thinking about traveling in central America or Mexico."
優點： "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
缺點： "No much leg roon."
優點： "I liked how everyone took pride in their work / job while considering the costumer as well."
缺點： "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."
優點： "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
優點： "Food. As usual with avianca was amazing."
缺點： "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
優點： "Christian the flight attendant was amazing!"
缺點： "The flight was delayed out of JFK for some unknown reason (definitely not weather or missing plane since it was the first flight of the morning). Several passengers were told their connecting flight would definitely be held for them. A few of us asked for a guarantee because we would rather pay to rebook another flight than get stuck, and the gate attendents at JFK said it was certain we would make our flights. Once we got to El Salvador we were told they never intended to hold our flights. Avianca agents there told the handful of us going to Cancun we we're rebooked on Copa Airline and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Other passengers were stuck in El Salvador for even longer. For our trouble, they only offered a $70 voucher for Avianca which is essentially useless to most of us since it has extensive restrictions. On top of this, the plane seating was small and the food was terrible. When we got switched to Copa there was at least slightly more leg room and better food. Do not fly Avianca!!"
優點： "The route, not much waiting time, the food."
優點： "Speed and punctual"
優點： "Boarding, plane, entertainment were very good."
缺點： "During a six hour international flight, we only saw the crew once, when they served the not very good food. Actually, bad. After that, nowhere to find something to drink or a snack. It just seemed impossible to get someone, since the back of the plane was full of people all flight."
優點： "The flight was great, the staff was excellent! Unlike US companies, Avianca offers food, drink, blankets, pillows and headphones. This was my first time flying with them and will try to fly with them as much as possible in the future. Keep it up!"
優點： "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
缺點： "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
缺點： "they cancelled flight without giving us warning and we had to fly out following day on different airline"
缺點： "Un servicio terrible, desde las filas de chequeo , salimos mas de una hora tarde y media , en un avión que tuvimos que salir a la pista, para adorarlo soy una persona con discapacidad y subir y bajar esas gradas para mi fue traumático, esta gente sobreviene sus vuelos . TERRIBLE experiencia con AVIANCA"
優點： "Food, crew"
缺點： "Audio system is old and did not play audio stations, just the video, which is displayed in a few small screens."
缺點： "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
優點： "price, on-time, food, entertainment system"
缺點： "Inferior seat-backs have no storage for water bottle and person items like books. What's with that?! If meant to increase legroom, not satisfactory solution."
優點： "The flights were on time, with great service."
"The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!"
優點： "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
缺點： "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
優點： "The crew amd aircraft was wonderful"
優點： "On time arrival and departure."
缺點： "Under the Covid circumstances, it was a good experience."
缺點： "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
優點： "Quick and easy boarding"
缺點： "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
優點： "On time"
缺點： "Flight attendants not friendly"
缺點： "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."
缺點： "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
優點： "Great crew, great entertainment, came in early"
缺點： "Really rough landing"
優點： "Crew was good, plane was clean. We left on time and got in a bit early."
缺點： "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
缺點： "The schedule was not good and I was needed to take later flight than I ordered."
優點： "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
缺點： "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
缺點： "No videos or entertainment."
優點： "Everything went smoothly - very happy"
優點： "Nice flight attendants"
缺點： "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
優點： "The flight was fine"
缺點： "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
優點： "Everything was perfect."
優點： "Crew was very helpful."
缺點： "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
缺點： "Super noisy due to being in the last row! Couldn’t even watch a movie. Bathrooms were so dirty and door didn’t close properly. Air vents didn’t reach to aisle seat. Awful."
優點： "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
優點： "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
缺點： "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
缺點： "Padding on seats are worn out. Very uncomfortable"
優點： "no one woke me up"
優點： "Comfortable seats"
優點： "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
優點： "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
優點： "On time"
缺點： "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
優點： "on-time and quick boarding times"
缺點： "Waiting too long before take off with no circulation of cool air"
優點： "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
缺點： "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
缺點： "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
優點： "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
優點： "Clean plan and efficient boarding procedure."
缺點： "Horrible delay. Took off almost two hours post originally scheduled time."
優點： "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
優點： "Who could ask for more?"
優點： "Entertainment, food having only two seats on our side of aisle."
缺點： "Leg room"
優點： "Trip and flight crew excellent!"
缺點： "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
優點： "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
缺點： "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
優點： "No delay and the flight was ahead of the schedule (arriving)."
缺點： "The airplane was too old and seats were too crowded."
優點： "Crew smiling at the end of the flight."
缺點： "Cheap coffee (although it says Starbucks, I have tried better)."
優點： "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
缺點： "See above"
優點： "Friendly crew, navigation around storm, comfortable flight"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "Seat back entertainment was outdated and non functional. Drinks were served but not a pretzel or peanut to be seen unless you were in first class."
優點： "I was seated in the first five rows; the flight attendants were truly outstanding."
缺點： "In a very modern Barcelona airport, traveling down and up flights of stairs to reach a bus to board the aircraft is a joke."
"Never booked this flight"
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
優點： "Very nice airplane and pleasant crew"
優點： "The crew."
缺點： "The time between flights."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Great plane and staff"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點： "The flight crew was so friendly and the food was really good."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
缺點： "Larger meals."
優點： "The crew!!"
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Everything OK"
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Good flight, arriving well on time."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Nice flight, nice crew, and a nice experience."
缺點： "The streaming service didn’t work"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
缺點： "Please Endeavour to put the expiration date on the food served in the flight."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
優點： "Helpful and smiling cabin crew."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
缺點： "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
優點： "Comfort economy well worth the extra."
優點： "good service"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
"The airplane had mechanical problems and they changed the airplane really quick."
"I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier."
優點： "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
缺點： "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
優點： "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
缺點： "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
缺點： "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
優點： "Is ok"
缺點： "More space between seat and free food"
缺點： "App continued to crash. Couldnt watch movies."
優點： "The crew was nice."
缺點： "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
缺點： "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
優點： "On time with easy boarding and very helpful staff."
優點： "Even though we left late, we made up time in the air."
缺點： "My aisle seat didn’t recline."
優點： "Crew was very nice and accommodating"
缺點： "Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room."
缺點： "Overheads slammed full."
缺點： "See above"
缺點： "I didn’t like the food, worse I’ Ever taste"
優點： "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
缺點： "My flight got delayed at least 3 times!"
缺點： "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
缺點： "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
優點： "quick flight"
缺點： "seats are very cramped"
優點： "Worst airline food in years."
缺點： "Food was bad on all 4 legs of trip"
缺點： "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
缺點： "No complains"
優點： "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
缺點： "Hit a bit of turbulence, food was good, but can be improved"
優點： "the flight was AVIANCA , not American Airlines"
缺點： "Was unable to get our bags for over 45min following the flight, due to the fact that there was no one working at any of the counters."
缺點： "Tiny airplane. We had a delay of 2 hours."
優點： "The aircratf and on time operation"
缺點： "Gate agents not following AA.com policies to charge extra fees"
優點： "Left close to time and arrived early"
缺點： "Wifi was offered, but could not get it connected."
缺點： "No outlet and waited idle for a long time before getting to get off plane also had to walk my bag back bc there was no overhead storage space in the bins which prevented me from getting off the plane sooner"
優點： "Good food, kind staff, free booze"
優點： "Good food!"
缺點： "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
優點： "The movie selection was great, the movie player barely worked."
缺點： "The movie player/touch screen barely worked. The food is terrible."
優點： "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
缺點： "Although the food was better on my trip back to NY from Rome, it was not the best."
優點： "Good staff."
缺點： "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
優點： "one more bag"
優點： "Reasonably large leg room and overhead"
缺點： "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
缺點： "We didnt managed to get on that flight due to the delay from precious flight from philadelphia"
缺點： "Delay seats."
優點： "Las aeromosas muy amables y profesionales."
缺點： "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
優點： "It was comfortable, nice staff and had a meal as well"
缺點： "Not enough staff at the airport to check in all passengers for early departures"
優點： "The flight was fast and good service"
缺點： "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
優點： "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
優點： "Well organised and even arrived early! The flight crew were kind and efficient."
缺點： "No free food"
缺點： "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."
缺點： "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
優點： "Seats are too crowded."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Good communication from crew concerning updates and ETAs."
缺點： "Service was a bit brusque at times, but never unkind."
優點： "Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick."
缺點： "No entertainment"
優點： "The food was OK."
缺點： "I have been flying all over the world on many different airlines. This was my first international flight on United. The 777 we were on had NO inflight intertainment system! The HVAC system switched from to Hot to to Cold and was mostly Freezing. The reading light controls were cross wired from different seats and aimed all wrong. The Flight attendants were mostly old and grumpy."
優點： "We landed in NYC -- although it was first announced as Dulles."
缺點： "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "I had my own row"
缺點： "Seats are still so bad. I think I got a headache from looking at my phone the whole flight."
優點： "Great service in business class, as always."
缺點： "Weather system on the way down, but the pilot and first officer were tops"
優點： "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."
優點： "Staff was very nice"
缺點： "My seat was double booked and then I was moved three times while everyone else was also boarding. I was clearly treated as an after thought even with having checked in to the flight and confirmed my seat 24 hours in advance."
優點： "Overall I am so disappointed"
缺點： "Deleyed flight in Huston, my baggage’s stayed behind"
優點： "Arrived on time"
缺點： "Distance between gates"
缺點： "Seats very close"
優點： "Everything was good !"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was delayed and the female crew member was rude."
優點： "Oh all try other airline next time"
缺點： "2hours and 30 minutes delay time for unreasonable issue And a bayless little drink for 8 dollars + tax really."
缺點： "The plane was 3 hrs late from dulles to houston ww were only given snack they should given us a full lunch."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The fact that the flight was untime and the staff courtious"
優點： "Is goood"
缺點： "Very good"
優點： "Crew was great. Very patient with a difficult situation."
缺點： "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
缺點： "The worst cheesburger ever...you ran out of my first 3 choices"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Very crowded as usual but ok"
優點： "Helpfully and we'll guided"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "The flight left 15 late due to the bags needing to be moved from below up to the cabin. With only a 45 minutes connecting time, this made us nervous. We did ultimately end up making the connection because they arrived/departed out of the same terminal. I'm not sure we would have made it otherwise. The crew was a bit loud and kept bumping people on the aisle as he made his way down with the cart. The seats were hard as a rock."
優點： "Stewardess was extremely rude"
優點： "It was on time"
缺點： "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
優點： "Attendant was nice."
缺點： "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Handicap assitive employees were late to arrive and held up the boarding process."
優點： "2.5 HR layover lost bag"
優點： "The weather was bad, my flight was rescheduled to accommodate my needs, so thankful"