優點： "The entertainment"
缺點： "The boarding"
優點： "Crew was great, check in was fast. Overall great experience."
優點： "Crew from GNV to ATL was very pleasant."
缺點： "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
缺點： "Old plane with no video screens or room. Boo!"
優點： "Great crew"
優點： "We arrived eventually."
缺點： "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
優點： "Just a great experience Delta is still above the rest excluding Hawaiian"
缺點： "Cant think of anything"
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
優點： "The free movie/entertainment system"
缺點： "Leg room limited, but seats were ok"
缺點： "It was great"
缺點： "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
優點： "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
缺點： "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
缺點： "Great flight. On time and friendly staff."
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "They did get to reschedule me on both my flights, but lost my bag."
缺點： "Really rough landing"
缺點： "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
優點： "Good snack selection, plane departed on time, no issues."
缺點： "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
缺點： "The monitors kept on freezing"
優點： "I enjoyed the upholstery and comfort of the chairs."
缺點： "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
優點： "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
缺點： "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
優點： "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
缺點： "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
優點： "They hade entertainment"
缺點： "No food"
優點： "Crew was nice and accommodating"
缺點： "Even though it’s economy- it feels like the seats have gotten even smaller!"
優點： "SLC ground gate crew was awesome."
缺點： "I lost the flight To hartford and I pay 4 the hotel"
優點： "Polite crew, clean plane, smooth reservation and seat selection process"
優點： "Free earphones"
缺點： "Delayed boarding Delayed flying after boarding Delayed in flight service"
優點： "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
優點： "Friendly and cleanliness."
缺點： "Cold drinks were warm."
缺點： "Got stuck for two hours sitting in the plane because the computer systems went down."
優點： "Friendly Staff"
缺點： "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
優點： "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
缺點： "The plane was small so not a lot of space and didn't offer food other than one beverage"
優點： "Avg flight"
缺點： "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
缺點： "Kids yelling"
優點： "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
缺點： "Only problem was I couldn't get connected to the wi-GI."
優點： "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
缺點： "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
優點： "we got there"
缺點： "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
優點： "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Excellent service and on-time"
缺點： "Baggage charge"
優點： "Smooth flight. On time. Satellite TV."
缺點： "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
優點： "I enjoyed the entertainment and crew"
缺點： "Boarding was way too long"
優點： "Nice flight attendant."
缺點： "Both legs of the flight were delayed, requiring long stays on the tarmac."
優點： "Nothing. We missed our flight due to the fact that no one was at the counter to check us in and we weren't allowed to check in online."
缺點： "Individual seat space is small, nor do seats recline much."
優點： "10 minutes early departure"
缺點： "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
優點： "Comodidad en el avión"
缺點： "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
優點： "Inflight movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The food and the crew"
缺點： "Entertainment system, it is outdated"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Amabilidad de la tripulacion"
缺點： "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight was canceled due to United's mismanagement of crews."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean, comfortable and on time."
缺點： "No screens in the seats. Food options are the usual limited fair"
缺點： "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
優點： "Comfortable seats with screens"
缺點： "Mediocre snack"
缺點： "I didn't get to get on the flight."
缺點： "Slow boarding, no food no drinks, no tv."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
優點： "The pilot"
缺點： "Everything else"
優點： "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
優點： "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
缺點： "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
優點： "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
缺點： "The airline gave all the passengers access to the movies and television channels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "My luggage didn't make connnection."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "So they lost my bag but where super helpful and nice!"
優點： "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
缺點： "Coffee and cookies. Moscow mule"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Snack offering was caramely sugar cookie"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Fligh delay."
優點： "I was allowed to get off the aircraft to collect a bag I left behind"
優點： "Attendants were amazing"
缺點： "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
優點： "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
優點： "Nice and comfy seats, good service on plane, fast boarding"
缺點： "No good food and the entertainment was not the beat"
優點： "Just the crew"
缺點： "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
缺點： "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."