Crew help with bags in bin
Good expirence over all...ATL to San Diego Was an exceptional experience. Kudos to Delta and particularly the crew.... Captain was fantastic
in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
優點： "The entertainment"
缺點： "The boarding"
優點： "crew with good attitude"
缺點： "food was a waste of time, of energy, of bread, etc"
優點： "The cabin was to warm"
缺點： "The cabin was to warm"
優點： "The crew made the whole experience fantastic."
缺點： "I loved all of it"
優點： "Crew was awesome"
缺點： "5 hours late!!!!!! Delta sucks"
缺點： "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
優點： "I love ice cream and chocolate"
缺點： "Healthy vegetarian meal choice"
缺點： "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
缺點： "My 'window' seat had no window! Feeling was claustrophobic"
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
缺點： "Great flight. On time and friendly staff."
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
缺點： "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
缺點： "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
優點： "No delay and friendly crew!"
缺點： "Not much leg room and the coffee was horrific."
優點： "Left on time. There were plenty of seats available"
缺點： "It was a bit cold. Bring a sweater"
優點： "Excellent very good"
缺點： "Good service excellent"
優點： "How nice and gentle they were."
缺點： "Long waiting lines."
優點： "The crew was nice. The cabin very clean. Flight very comfortable"
缺點： "The landing was a little rough"
缺點： "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
優點： "nice people"
缺點： "need more food and drinks"
優點： "Not much to like."
缺點： "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
優點： "Staff are nice, and helpful"
缺點： "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
優點： "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
缺點： "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
優點： "Entertainment (your own device) and crew were great"
缺點： "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
優點： "On time. Most important"
優點： "Cabin service was coffee or water. Short flight tome of 45 minuted."
缺點： "Only offered cookies...would have liked nuts."
優點： "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
缺點： "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
優點： "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
優點： "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
缺點： "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
優點： "Nothing to like about this leg"
缺點： "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"
缺點： "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
優點： "Got Home !"
缺點： "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
優點： "Short flight time"
缺點： "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Friendly staff"
缺點： "Confusing and chaotic boarding procedure"
優點： "Excellent service and on-time"
缺點： "Baggage charge"
缺點： "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
優點： "Staff were courteous. Captain explained reason for delay."
缺點： "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
They have no vegetarian food option.
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
The boarding crew was rude, everything was disorganized with lack of information.
Voir avis précédent qui regroupe les deux vols
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Swift clean friendly on time
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "The plane size & comfort was excellent. The staff were very friendly"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "Still don’t have my luggage yet"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
缺點： "Delay due to strike"
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
優點： "Newer plane, crew was amazing, seats were adjustable"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Good for both."
缺點： "Bigger seats."
缺點： "not really"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Really friendly staff. Great service"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "Good Experience"
缺點： "Nothing much"
缺點： "Bit cramped for space"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "The crew were pleasant"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "great choice of entertainment content, friendly crew"
It was a comfortable ride
Flight attendants were very rude. Food wasn’t that great.
We missed our flight from Heathrow to Miami because our flight from Oslo to Heathrow was canceled. According to British Airways, they had given several days notice that it was canceled, but there was no message from Kayak or Chatdeal that the flight had been canceled. After several hours in the Oslo airport trying to contact someone from British Airways, we learned that SAS was handling the communications for British Airways. They were able to rebook our flights from Oslo to Heathrow and then Heathrow to Miami on Friday July 15th. Hopefully those flights will not be canceled, and if so we would hopefully receive immediate notice from chat deal with new reservations, but from our experience with Chatdeal that type of notice seems to be very unlikely. Because British Airways had given notice that our flight from Oslo to Heathrow on the 13th had been canceled, the airline would not pay for our 2 days in a hotel waiting for our flights on the 15th. Based on our experience here, I would never book flights through Chatdeal again.
Headphones didn't work and kept of falling out, didn't give headphones until we asked, not care at all
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
優點： "Non stop flight. Excellent departure time."
缺點： "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
優點： "Politeness of staff"
缺點： "Priority check bags reciving"
優點： "The leg room was really great!"
缺點： "Difficult finding room in over head bin for carry on bags."
優點： "Comfy seat, nice crew"
優點： "Crew was awesome...love AA crew! Always and this time superb!"
缺點： "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
優點： "On time, main cabin extra was great, crew was nice, entertainment was great."
缺點： "No criticism"
優點： "Crew was nice, entertainment was good"
缺點： "Food was mediocre"
缺點： "The flight was delayed. I would have missed my connecting flight so rebooks through another midpoint. That flight was cancelled. Love AA! ☹️"
缺點： "Delayed flight. Seat didn't recline."
優點： "Once boarding, we didn’t wait long for take off."
缺點： "Being on time."
優點： "Quick turnaround from incoming flight. Crew was friendly and efficient"
缺點： "Flight was delayed over 3 hours."
缺點： "My luggage was delayed. I received it the day after"
優點： "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
缺點： "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
優點： "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
缺點： "Better seat options and more comfortable seats"
優點： "Nothing, we had to deplane."
缺點： "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
優點： "The crew was very nice and friendly"
缺點： "There was a technical difficulty with the plane, which made a short delay in our flight."
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"
缺點： "Noting all was great"
優點： "The entertainment choices were very good. It made traveling with children easier."
缺點： "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
優點： "everything but the cabin temperature. it was very hot and uncomfortable."
缺點： "Too warm in the cabin."
優點： "Can’t say anything good"
缺點： "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
缺點： "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
優點： "I made it home..."
缺點： "Plane was grounded due to mechanical issues, another plane was found and we were able to get home, but 1+ hours after the scheduled arrival."
優點： "The friendly and attentive flight staff."
優點： "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
優點： "Mostly everyrhing"
缺點： "Food was so so"
優點： "Flight was on time."
缺點： "Awful, dirty, tiny plane with no amenities."
優點： "Boarding was fast!"
缺點： "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
缺點： "We thought we were going to be flying on British Airways American Airways."
缺點： "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
優點： "Nice aircraft,"
缺點： "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
優點： "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
優點： "the clerk at the boarding desk was kind"
缺點： "Don't have tv in seats hard to watching one tv"
缺點： "Swapping swapping from Liberia Airlines to American to British Airways makes it very very hard to go terminal to terminal"
缺點： "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
優點： "Fast boarding"
缺點： "Paying for WiFi"
The gnocchi (and the tomato sauce) was dry !
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "lots of leg room and entertainment program has lots more choices to choose."
缺點： "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
優點： "Roomier seats overall, the headrest screens and USB ports are great!"
缺點： "We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Smooth and fast very clean and attentive crew"
優點： "Thank goodness there was lots of room on this plane, makes it much nicer"
缺點： "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
缺點： "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
優點： "Flight was ok overall. Staff were nice."
缺點： "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
缺點： "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "Once on plane all OK"
缺點： "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
優點： "Everything else was great"
缺點： "No movies"
優點： "Disable passenger here. They were very helpful and accommodating"
優點： "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
缺點： "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
優點： "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
缺點： "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
優點： "Seat selection."
缺點： "The meals didn't taste that great."
優點： "we had a very good seating distance in row 15"
缺點： "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
優點： "The crew was lovely!"
缺點： "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "Service flight on time food"
缺點： "No movies for 7 hour flight"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Crew noticed I was thirsty and gave me the can without asking"
缺點： "Crew said I wish they would hurry up and get off and I whipped my head around and she apologized. She meant no harm but that's not good service."
優點： "Onboard attendants were pleasant"
缺點： "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
優點： "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
缺點： "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
優點： "Great films and entertainment."
缺點： "Crew could be more pleasant."
缺點： "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
優點： "Excellent crew service."
缺點： "inadequate leg room in economy"
缺點： "I attempted to check in three times the day before online- only to be told that there was an error of some sort- and to check in upon arrival. Although our arriving flight arrived over an hour before the Scheduled departure time- yet we were told that the flight had been closed. Despite the fact that she could see my name and my husbands name on the screen for the flight. We informed her that we had attempted to check in online three times but we're not allowed to. I believe it had something to do with checked baggage. After demanding to speak to someone in charge- we were told that the airport supervisor needed to be told by air canada directly to reopen the flight to allow us on. At this time my husband has been on hold ( an international call- seeing as we were on an island) for nearly 30 minutes- finially someone picked up and essentially told us that there was no way for air canada to do that and in fact it was the arriving airline that we should be communucating with. At this point- we hung up. Fearing that we would be stuck there- although the plane had still not departed- but since the supervisor of the airport never physically appeared so that we could discuss the issue in person- I went to another airline , American, to try to find and pay for, mind you, another way to get my husband and myself home. After spending another $1500 to do so- we boarded the American flight and actually made it home before our scheduled time had we been allowed to board the air canada flight. Honestly- I'm not sure if it was air canada or the airport... But I do know that my husband and I will never fly air canada or honestly- I have no desire to go back to the airport where this incident happened- which is sad because I like to contribute to the tourism economy of small island countries... But this one is no longer in my list."
優點： "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
缺點： "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
缺點： "Flight was delayed 3 hours"
缺點： "We had a hard time reserving seats in advance"
優點： "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
缺點： "In my flight to India, I was asked to check in my hand baggage at Calgary. This bag got left behind in Toronto and I received it in India after 2 days. This was a big inconvenience. I wish Air Canada had compensated me for this inconvenience. On my way back, my checked in baggage was badly damaged. I realize that the airline is not responsible for this and it is the airport crew. Overall a good experience. I will definitely take this flight again, but will not check in my hand baggage. The crew is very friendly and helpful - great service."
See previous comments. Flights cancelled and replaced with different itinerary resulting in 2 day delay in arriving at destination.
優點： "Comodidad en el avión"
缺點： "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
優點： "Inflight movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The food and the crew"
缺點： "Entertainment system, it is outdated"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Amabilidad de la tripulacion"
缺點： "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight was canceled due to United's mismanagement of crews."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean, comfortable and on time."
缺點： "No screens in the seats. Food options are the usual limited fair"
缺點： "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
優點： "Comfortable seats with screens"
缺點： "Mediocre snack"
缺點： "I didn't get to get on the flight."
缺點： "Slow boarding, no food no drinks, no tv."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
優點： "The pilot"
缺點： "Everything else"
優點： "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
優點： "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
缺點： "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
優點： "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
缺點： "The airline gave all the passengers access to the movies and television channels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "My luggage didn't make connnection."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "So they lost my bag but where super helpful and nice!"
優點： "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
缺點： "Coffee and cookies. Moscow mule"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Snack offering was caramely sugar cookie"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I was allowed to get off the aircraft to collect a bag I left behind"
優點： "Attendants were amazing"
缺點： "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
優點： "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
優點： "Nice and comfy seats, good service on plane, fast boarding"
缺點： "No good food and the entertainment was not the beat"
優點： "Just the crew"
缺點： "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"