缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "Wider arm rests"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "I got an upgrade!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The crew was friendly, and the view from the window was stunning."
缺點： "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "The staff"
缺點： "Plane was very hot"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
缺點： "Great airline great service. Haihly recommended"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Simply excellent !!!"
缺點： "The food was ok"
缺點： "Food was very poor. No snacks."
優點： "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
優點： "flight was cancelled"
缺點： "almost missed my overseas connection"
優點： "Nothing to note"
缺點： "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
優點： "Good experience overall"
缺點： "Having to pay for in flight entertainment on domestic route and small seats"
缺點： "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
優點： "The flight attendants were great, the plane was very clean and comfortable,"
優點： "Fast boarding and fast disembarking."
缺點： "No issues"
優點： "Everything was fine in general."
缺點： "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
優點： "From check in to inflight excellent"
缺點： "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
優點： "The Service, crew and flight were all good, very good landing."
缺點： "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
優點： "Smooth flight from LAX to Lihue."
缺點： "There was no counter help or service on layover at Lihue; first time there. No leg room with Silver (raft or?) under seat."
優點： "Still thinking about other!"
缺點： "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
優點： "Staff were friendly"
缺點： "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
優點： "The food and hospitability"
缺點： "Entertainment options were few and outdated"
優點： "On schedule"
優點： "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
優點： "Great leg room in coach! Polite and helpful staff."
缺點： "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
缺點： "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
優點： "Complimentary wine"
缺點： "No Individual TV"
優點： "In-flight fruit juice was tasty."
缺點： "There was something wrong with the plane. Was not realized until the plane was loaded and doors were shut. We had to deplane and wait for new plane while they got crew transferred and plane ready. Ended up being about an hour delay - not too bad considering."
缺點： "No in flight entertainment?"
優點： "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
缺點： "There was no TV's for each individual.. It's a small complaint.. But yea.."
優點： "Short flight no food just a drink"
優點： "And they assigned me a middle seat at the very back. Although I checked in one day prior."
缺點： "See above"
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
優點： "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
缺點： "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
優點： "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
優點： "We got the seats we wanted, and didn't pay extra for it"
缺點： "The fact that we can't get 2 seats next to each other even"
優點： "Very smooth boarding, take-off, landing by pilot & crew Very attentive, caring and nice cabin staff Fast baggage claim"
缺點： "Long waits to check baggage Breakfast was too rich (biscuit with spicy cheese), though the fruit was good I didn't mind not having a movie/tv to watch on screen, but would have liked to be able to listen to in-flight music Location of the life vest jackets took away a lot of leg room"
缺點： "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
優點： "Excellent service, comfortable seats, good food."
缺點： "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
優點： "Crew was very helpful and pleasant."
優點： "The crew was upbeat and friendly. Quickly gave out the drinks, cleaned up the cabin quickly, and handed out a map of the island. All done with smiles and island charm."
優點： "Nothing really."
缺點： "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
優點： "Favorite flight. Short and sweet. Great crew and efficiency. Love the simplicity of the plane."
優點： "they run a tight ship"
缺點： "only game in town, so they charge what they want"
缺點： "Heat was unable to be adjusted. It was very warm on the plane and we did not have overhead fans. One of our bags was lost and customer service was terrible in assisting us to locate the bag."
優點： "Some staff were pretty rude and it was on both flights, which was surprising."
缺點： "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
優點： "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
優點： "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
缺點： "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
缺點： "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
缺點： "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Clean, good crew, not too cramped."
缺點： "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
優點： "On time. Smooth flight. Good food."
優點： "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
優點： "The service was excellent! The crew was happy and accommodating."
優點： "Best flight I have ever experienced!"
優點： "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
缺點： "One hour on tarmac."
優點： "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
缺點： "I like that they had freer media for us to see and wifi abalibl"
優點： "Same as above (for both flights"
缺點： "Same as above (for both flights"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
優點： "The crew was nice and understaffed...but they gave us a heads up, which is always a plus, and I think they tried to make up for it. I definitely saw a lot of people raising their hands...but the crew was there to help out. Kudos to them! And I was in Economy, which definitely doesn't offer much room for a man who's 6'1". However, overall, I was comfortable and not disappointed in my purchase at all--especially for a 10+hr flight."
缺點： "I think the flight was fine. I just wished that for a flight that's 10+hrs, that there would be screens in the back of each head rest, like there is in the domestic flight. I think that makes more sense. I would also be more inclined to make movie/tv purchases, in order to keep myself occupied."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "I didn't get on it because you cancelled the first flight"
優點： "Entertainment options were great in regards to movie and tv show selection. Internet is expensive"
缺點： "Food and beverage service not very efficient. Boarding process for groups 3-5 is unorganized and I can see it leading to conflict on full flights with limited overhead space."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
優點： "I made it to the destination on time."
缺點： "Small seats, I'm not big, just tall. You have to pay extra for everything except for non-alcoholic beverages. Crews get by doing their basic job. Pretty sure they are not even required to smile. I fly a lot and know this is just the way it is with most US continental airlines. They all suck and should take notes from any international airline."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "On time and smooth flight"
優點： "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
優點： "The crew was very attentive. They offered refreshments when we needed."
缺點： "The guy putting his feet on me next to the window"
優點： "smooth check in, effortless boarding"
缺點： "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Friendly staff and working equipment wins!!"
優點： "After the 2nd broken plane, they gave everyone $10 food coupon"
缺點： "Three hour delay, two broken planes, but all things considered not too bad."
優點： "Delayed bc of weather."
優點： "The flight attendants were very responsive"
缺點： "The food was very disappointing. Dry fried chicken with rice."
優點： "Much better leg room on the upgrade. Thanks for the blanket too."
缺點： "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."