優點： "The views from the plane"
缺點： "A bit more room"
優點： "The crew was great. I have sensitive ears, so sitting beside the loud engine is not something that I liked. I was uncomfortable, until I moved."
缺點： "having some ear plugs"
缺點： "The seats and the flight entertainment."
優點： "The gate attendant switched me to an earlier flight. Made my night much better."
缺點： "I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay."
缺點： "Easier access to entertainment"
優點： "Barely had any interaction with the crew. They greeted me when I came on board but that's about it. Not much can happen on a 45 minute flight. I had a good aisle seat; thank you Orbits."
缺點： "This plane was very basic; no technology and the tray table was TINY; not easy to put ANYTHING on. Useless! It got the job done. No sooner were we up in the air then we landed."
優點： "Crew was very good. Long flights get boring. But that’s not the airlines fault."
優點： "POG juice!"
缺點： "Entertainment--what entertainment?"
優點： "Cleanliness of the aircraft and friendliness of crew."
缺點： "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
優點： "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
缺點： "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."
優點： "Line up process to board"
優點： "The crew was great. Super apologetic for the terrible delay"
缺點： "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
優點： "Fast boarding"
缺點： "No entertainment"
優點： "No layover"
優點： "We upgraded our seating for roomier and it was fabulous ..."
缺點： "The WiFi did not work and a snack instead of a meal and having a six hour flight with NO entertainment was not cool in my book"
優點： "Boarding was great, seats were not too cramped, flight was very smooth."
缺點： "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
優點： "The flight attendants were great, the plane was very clean and comfortable,"
優點： "Fast boarding and fast disembarking."
缺點： "No issues"
優點： "Everything was fine in general."
缺點： "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
優點： "From check in to inflight excellent"
缺點： "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
優點： "All the staff were very friendly!"
缺點： "All was perfect"
優點： "Nothing they did not help and would not print my boarding pass"
缺點： "I was carrying on a bag and was unable to board due to their rules."
缺點： "flight left late and onboard service was quite poor, including the so called meal of a mushy chicken parts sandwich. Also Hawaiian no longer responds when you push the service button. Unlikely I would fly Hawaiian again."
優點： "No food, or entertainment but was fine. quick ride from one island to the other."
優點： "Smooth flight from LAX to Lihue."
缺點： "There was no counter help or service on layover at Lihue; first time there. No leg room with Silver (raft or?) under seat."
優點： "The flight attendants were excellent, airplane was very comfortable and clean."
優點： "Was fine.. no food or entertainment but quick and easy. Seat as comfortable as a small flight can be"
缺點： "Boarding was easy"
優點： "Everyone was smiling and full of aloha spirit as always which is why i LOVE flying w Hawaiian!"
缺點： "Except this time... only time this has happened. Went to get boarding pass- had a small rolling suitcase (bought specifically for carry on and have used for last two years flying 6+ times per year) and a shoulder bag/purse. A woman flagged me down a so walked by saying my rolling case was too large an too heavy. I said “oh no i use this everytime i fly. It’s specifcally for carry on. Also it’s not even full so there’s no way it’s too heavy” also how would she know by looking how much it weights? In short she got very angry at me and said i have no choice but to check it. Then went over to counter and the lady said “you don’t need to check this is the correct size” she was very nice and i explained what happened. I’m just telling you this as maybe some of the newer employees are taking their jobs too seriously. Aloha!"
優點： "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
缺點： "I didn't like any of it."
優點： "Staff were amazingly friendly"
優點： "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
缺點： "Everything was cool. I guess."
優點： "Larger seats. Snacks"
缺點： "Check in was a pain but we survived."
優點： "Not that much, your airline is going to a place that is limited in air travel competition."
缺點： "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
優點： "The staff was very friendly"
缺點： "Awful to be delayed and stuck at the airport for over 12 hours for anytime especially on a holiday. I was and am livid!"
優點： "On schedule"
優點： "The flight was short and sweet, really only have good things to say!"
優點： "Breakfast, juice, smooth flight"
優點： "Staff very friendly, quick flight but still gave us juice and a map of destination island. Nice touch"
優點： "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
優點： "Great leg room in coach! Polite and helpful staff."
缺點： "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
缺點： "Once we got to the airport we lost all assigned seating. Not good."
優點： "The flight was on time and the trip was smooth"
缺點： "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
優點： "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
缺點： "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
缺點： "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
優點： "The crew was upbeat and friendly. Quickly gave out the drinks, cleaned up the cabin quickly, and handed out a map of the island. All done with smiles and island charm."
優點： "they run a tight ship"
缺點： "only game in town, so they charge what they want"
優點： "Crew was very friendly. Connections great"
缺點： "Seats very uncomfortable."
優點： "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
缺點： "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
優點： "The crew did great"
缺點： "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
優點： "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
缺點： "They should tell about why they are postponing the flights constantly. Just a flight delayed 4 times and no explanation."
優點： "Yes all good"
缺點： "Nothing I can think on to improve."
優點： "On-time, crew was nice."
缺點： "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
優點： "Crew was good"
缺點： "Plan was in poor condition and needs updated and cleaned"
優點： "There was a lot of entertainment choices"
缺點： "Seats are so crammed. Plane was late."
缺點： "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
優點： "Crew was outstanding."
缺點： "I had to check my carry on."
優點： "Overall a very good flight"
缺點： "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
缺點： "Most everything could have been better. All phases were far below average."
優點： "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
缺點： "Bathroom on the plane could have used a good cleaning."
優點： "Chicken wrap"
缺點： "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device. And no power - neither usb nor 3 prong"
優點： "Landed early and safe. Crew was nice and comfort was okay"
優點： "Flight on time"
缺點： "Service, quality of food, availability of food choices"
優點： "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
缺點： "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
優點： "Our seat was in a row with more leg space and this was wonderful for my husband who is tall. Also the entertainment system was great and the crew very nice."
缺點： "The food in this flight was TERRIBLE! It had been a long time since I had had such poor food on a flight. Also the delay on this flight made us miss our connection to Madrid and navigating Heatheow was a bit of a nightmare."
缺點： "Flight was delayed"
缺點： "The lack of entertainment, and the excruciatingly long boarding process."
優點： "The flight had lots to offer for free entertainment."
缺點： "The Wi-Fi, while with a new, less confusing process, it very expensive for a single flight, but that's an industry-wide problem. As far as what American Airlines' problem is, this whole Economy class ticket system. Even with Economy Plus, there's less leg room than they used to have, and it becomes a comfort issue. And for the record, I'm average height."
優點： "The staff"
缺點： "The snack selection and lack of entertainment"
缺點： "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
優點： "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
缺點： "My checked baggage got left behind at LAX. I got it the next day."
缺點： "51/2 hour delay!! Should have brought in another plane."
缺點： "The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!"
優點： "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
缺點： "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
優點： "Except for narrow seats, all fine"
缺點： "Narrow seats (we were in exit row, so plenty a leg room)"
優點： "We got there safe"
缺點： "Flight was delayed an hour because of a flat tire."
優點： "The crew was nice"
缺點： "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."
優點： "Huge clean plane"
缺點： "Cramped seats"
優點： "Nice crew, quick boarding"
缺點： "quite a bumpy ride, passenger's drink next to me went everywhere as a result; No entertainment"
優點： "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
缺點： "Nothing comes to mind!"
缺點： "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
優點： "Entertainment comfort crew food fligjt"
缺點： "Not 1 thing"
優點： "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
缺點： "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."
優點： "The movies were great. Staff wonderful, accommodating."
缺點： "I absolutely hated the flight from pdx to Minnesota. Plane felt unsafe, smelly & generally scary."
優點： "New aircraft, very comfortable"
缺點： "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
缺點： "No wifi nor power outlets. The entertainment was okay at best."
優點： "Crew was good."
缺點： "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
優點： "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
缺點： "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
優點： "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
缺點： "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."
缺點： "Pretzels too salty"
缺點： "Still waiting for my refund"
缺點： "No wifi, no headsets to listen to tv"
優點： "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
缺點： "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The flight was smooth and the crew was nice."
缺點： "Everything was good."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
缺點： "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
缺點： "Sits not suitable for long distance travel"
優點： "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
缺點： "Leg room!!!!"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
缺點： "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"
優點： "Friendly staff and fast service."
優點： "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
缺點： "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
缺點： "Upon checking in a boarding time was given of 0530. A line formed to get in a row 1/2. I would think business class would have a separate boarding rather than line 1. Once in line there was over an hour delay in boarding with no I repeat no information coming from the boarding agents, people were not happy as I heard many complaints. I was lucky and got a electronic notification but no reason. What a way to start a vacation!"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Glad they had a direct flight."
缺點： "The seats didn't offer much room."
優點： "Clean, good crew, not too cramped."
缺點： "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
優點： "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "The service was excellent! The crew was happy and accommodating."
優點： "Very easy and smooth flights"
缺點： "One hour on tarmac."
優點： "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
優點： "The crew was very friendly and light hearted."
缺點： "I like that they had freer media for us to see and wifi abalibl"
優點： "Same as above (for both flights"
缺點： "Same as above (for both flights"
優點： "The crew were friendly and courteous. And the food was delicious."
缺點： "My legs hurt during the flght and I couldn't get pills for air sickness, plus a half-an-hour delay. Also, my screen didn't work properly, which needs repair."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Very uncomfortable seating!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Crew and staff were helpful along the way. I had a pleasant experience overall."
缺點： "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The crew was very attentive. They offered refreshments when we needed."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Ease in check in and boarding."
缺點： "Plane size was small until I mentally adjusted."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The view and legroom was nice."
缺點： "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
優點： "After the 2nd broken plane, they gave everyone $10 food coupon"
缺點： "Three hour delay, two broken planes, but all things considered not too bad."