缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
缺點： "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
缺點： "Not on time, food was too little provided on 4 hour flight."
優點： "Super friendly crew."
缺點： "Better food, better resolution on the seat monitors."
缺點： "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "We missed the flight going to LA in Beijing because the airplane from Manila landed late, and we don't have assistance in the immigration, they don't speak English. They rebooked us with different seats, I have 2 child separated in my seats, not nice."
優點： "Crew was attentive. Seats were comfortable. Food was not bad."
缺點： "Improve the Beijing airport."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Boarding was easy."
缺點： "Food ! Tasteless and bald.."
優點： "Boarding was easy and the crew were wonderful."
缺點： "Entertainment was weak. Food was horrible."
優點： "Great food"
缺點： "Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight"
缺點： "Did not received two luggage bags"
缺點： "No WiFi, no charging. Food was inedible."
缺點： "Had to stop at another city due to weather and technical difficulties. Ended up not sleeping a whole night trying to find my new flight. Staff after we landed in city was not able to communicate what was happening & what to do well. Though thru this mix up, staff on plane and comfort was exceptional. Would fly air China again but they need to be more prepared for situations that might arise more better."
優點： "Once aboard it was fine"
缺點： "I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow."
優點： "Overall all basic comforts we're provided at reasonable price."
缺點： "Not Much options for vegetarian food."
優點： "On time low budget very good for The price"
優點： "on time, fast boarding"
缺點： "too many movies that don't have english languages. there is no additional salt or pepper for food serves"
優點： "The seats were decent. The flight attendants were very attentive."
缺點： "The food was not to my liking."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "seats were comfortable. plane was clean. Newer planes."
缺點： "on the flight leg from SFO to Peking."
優點： "The aircraft crew was nice"
缺點： "The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again."
缺點： "My luggage was lost. Connecting transit was very hectic."
優點： "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
缺點： "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."
缺點： "All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight."
缺點： "they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is."
優點： "Great flight and entertainment throughout."
缺點： "Everything w this flight was satisfactory. No negatives to mention."
缺點： "Wasn't on the flight"
優點： "prices service customer care"
缺點： "Liked everythin"
缺點： "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"
優點： "Clean safe and on time. Competent cabin crew. The great fares made this trip possible....so we have no complaints about Air China."
缺點： "Wasted more than an hour in the wrong immigration line because we got no guidance from Air China that long layover passengers need to sign up at a special...and poorly market special pre-immigration desk before proceeded to regular immigration line. As for the flight itself.....the seats are just not made for people over 5' 7"."
缺點： "Food was not good. Small portion."
缺點： "Plane were smelly Crew could not speak English Baggage didn't come"
缺點： "Food was bland. Very limited flight entertainment selection. Flight attendants are extremely rude."
缺點： "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Seats are wider. Pilot is very good."
缺點： "No movies. Slow boarding process."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "I like the food. It was good. the flight from Vietnam to China was ok, it was on time."
缺點： "I don't like the wifi in China."
優點： "Delayed 8 hours in Beijing with no info given on departure updates. Worst flight ever."
缺點： "Delays at boarding n waiting on tarmac per usual on time to the airlines in china is a joke"
優點： "We were finally able to get home but..."
缺點： "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
缺點： "Delayed for 2.5 hours."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
缺點： "Entertainment outdated"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Foot rest at your seat."
缺點： "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."
優點： "All aspects of the experience were way above expectation"
缺點： "Not using Air China before"