中華航空, 泰國航空和長榮航空都已經豁免了從台北 臺灣桃園國際機場到美國的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
缺點： "Needs more variety of movies"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "Very friendly and accommodating crew."
優點： "It wasn't JAL it was American."
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "Good service"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Friendly, clean. Great movie selection."
缺點： "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "the staff"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "As usual A1 service all the way!"
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
缺點： "Seat was too hard"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點： "flight delays"
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Everything was perfect! Thank you for a great experience!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "Clean and comfortable."
缺點： "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
優點： "The crew's attention to detail, service."
缺點： "Sort of bumpy flight."
優點： "on time"
缺點： "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
優點： "Good attention to detail."
缺點： "Seat controls panels need updating. Are also dirty."
優點： "Staying overnight in Istanbul because of the 8 hours delay."
優點： "Everything was awesome!"
缺點： "Nothing really."
優點： "Loved the amenities kit. The hostess was very nice and always helping with a smile."
缺點： "Small legroom"
缺點： "Chairs spaces"
優點： "everything was perfect"
優點： "(see above)"
缺點： "(see above)"
優點： "never turkish airlines ever again!"
缺點： "never turkish airlines ever again!"
缺點： "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
優點： "I am not blaming the airline at all for these inconveniences."
缺點： "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
優點： "Interior of the plane"
優點： "Everthing was great. I wish US domestic airlines were even half as good"
缺點： "Please change my meal request from diabetic to regular"
缺點： "שום דבר"
缺點： "No individual air vents to control temperature"
優點： "amazing !"
缺點： "It wasn't communicated beforehand to check in our baggage to electronics."
優點： "Attentiveness of staff."
缺點： "The check-in was quite hectic."
缺點： "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
優點： "Safety and comfort. The people were so nice."
缺點： "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."
缺點： "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
優點： "Wonderful experience"
缺點： "Lost my bag. Again no gate number from Instambul to NY."
優點： "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
缺點： "Very good"
缺點： "Everything good"
缺點： "Very very cramped"
缺點： "Need more vegetarian options"
優點： "All amazing"
缺點： "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
缺點： "Late baggage"
優點： "US government sends out travel advisories in timely fashion"
缺點： "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."
優點： "Good in general"
缺點： "Delayed flights"
優點： "I like every thing"
優點： "Great staff"
缺點： "Departed late, landed late, baggage claim took over an hour and half"
優點： "All was ok"
缺點： "To warm in the cabin"
優點： "Everything is high quality but the airplane interior. It's in need of some updating."
缺點： "See above"
缺點： "Plane was Not full, enough social distancing."
缺點： "couldnt change it"
缺點： "Boarding process"
優點： "Awesome experience"
優點： "Yes very much"
缺點： "From worst to worst."
優點： "None at all."
缺點： "If they give you the seat assignment you pay for."
優點： "Everything is superb!"
優點： "Since it was over booked, my seat was upgraded to business class."
優點： "Time management"
缺點： "More information about the terminals"
缺點： "Seats could have been a lot more comfy"
優點： "crew were amazing"
缺點： "I don’t have any complaints whatsoever. Everything went well."
缺點： "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew was great and so was entertainment"
缺點： "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
缺點： "To check out baggage it was very long try to make it short"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
缺點： "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
優點： "Yes crew and plane were ok."
缺點： "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "Everything, except I hope there was more legroom and wifi."
缺點： "Cramp space, no wifi"
缺點： "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
缺點： "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
優點： "Well I found out they are not accommodating or flexible and denied my request to upgrade to business class at additional charge"
缺點： "Not much to like there"
優點： "List of movies"
缺點： "The remote control did not work"
缺點： "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
缺點： "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
優點： "Absolutely nothing."
缺點： "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
優點： "PAL express from LAX to Manila had accommodation for their passangers"
缺點： "I could not connect to WiFi even though it was free."
優點： "This was my first time flying with PAL. I had read the reviews mostly good, some not so good but I decided to do it because I was going to meet my fiancee. Flew from LA to Manila and back. The flights took off late (which I later found out is called Filipino time LOL). The crew was AWESOME, the only problem was on the return flight I had some trouble getting a stewardess but to be fair EVERYBODY was hitting the bells to get service. The food was good and I liked the choices. I would DEFINITELY fly PAL again!!!!!"
優點： "Smooth trip"
缺點： "Narrow seat and no leg room"
缺點： "The crew"
優點： "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
缺點： "There was nothing I didn't like."
缺點： "Taking 2 shuttle buses, transferring."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "It was the shortest flight time I've ever had from cebu going back to LA"
缺點： "My flight lax- going mnla was very uncomfortable.. the plane was so small. No tv, movie and music.. it was an old plane of PAL.. i was upset and other passengers. But going back was better.. I'll rate them 5/10"
優點： "Everything no complaints."
缺點： "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
缺點： "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
優點： "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
缺點： "Coming back my flight was good . I have no complaints."
缺點： "2 HRS LATE"
優點： "Food and staff are great"
缺點： "Small space between seats"
優點： "Totally fine"
缺點： "It was fine"
優點： "The boarding was efficient. The service was fine. The pilot was informative."
優點： "on-time, very organized, fast checkin"
缺點： "cramp leg space"
缺點： "I paid 800.00 and no breakfast order lunch served."
優點： "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
優點： "The staff were all quite polite and helpful"
缺點： "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
缺點： "Everything was perfect"
優點： "Good movie selection, decent food selection."
缺點： "Wifi was not free."
優點： "Every thing."
缺點： "All good"
優點： "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
缺點： "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
優點： "The gate agent was able to find me another option."
缺點： "The phone agent was really bad at helping."
缺點： "They charged me for my baggaged. Said it wasnt included with the ticket"
優點： "The movies"
缺點： "No Food"
缺點： "Internet is kinda hard to get connected to sometimes."
優點： "Food was great and the service!!"
缺點： "Gogo inflight entertainment"
優點： "I have been traveling several times with this airline and think they are good overall."
缺點： "Reclining chair sometime is not working."
優點： "Great smile for all the air hostess all the time"
缺點： "Not allowed single single baggage,"
優點： "No issues. The whole trip went well."
缺點： "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
缺點： "4 hr. Layover"
優點： "comfortable seating"
缺點： "Movies was good."
優點： "Everything overall"
優點： "Comfort, convienience. Great service. Will fly again."
優點： "Everything was nice and comfy"
缺點： "Nothing everything is perfect"
優點： "Easy boarding"
缺點： "Strange kid sitting next to me"
缺點： "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
優點： "Nothing stood out"
缺點： "Nothing stood out"
缺點： "Looks ghetto and no wifi"
優點： "i have to pay $90 for my seat"
優點： "The movies were great and the staff was friendly"
優點： "Confortable and entairtement"
缺點： "The food"
缺點： "Constant delays and cancellenations"
優點： "Ease of access. Hospitality."
優點： "Speed check in"
優點： "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
缺點： "We wait to long for the connection"
優點： "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"
缺點： "The Hub"
缺點： "Check in in MN was bad."
優點： "loved the small snack -THANK YOU"
缺點： "USA boarding procedures and the shuttle bus procedure at LAX"
豁免更改費用。 搜尋台北 臺灣桃園國際機場飛往美國的彈性機票