The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
Flight took off late but ok flight
優點： "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
優點： "Comfortable seat, pleasant crew."
缺點： "The food was terrible."
優點： "the food and the business seat is very good."
缺點： "the entertainment must be update more."
優點： "Crew was amazing and attentive as always."
缺點： "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
缺點： "Great service on Korean Air as always."
優點： "Efficient, no worries."
缺點： "Movies out dated"
優點： "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
缺點： "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The music of kpop"
缺點： "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
缺點： "The seat were not very comfortable."
優點： "Everything except switching flights in Seoul."
缺點： "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
優點： "Food. Entertainment system."
優點： "Crew attended to my needs seriously and in a timely fashion."
優點： "The food was very delicious on this trip. I had the seafood dish. Very tasty."
缺點： "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
優點： "I love it."
優點： "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
缺點： "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
優點： "Short layover, good food"
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "Landed safe"
缺點： "2 hours on tarmac waiting....terrible. Didn't eat the food"
優點： "Great food and service and comfortable seats"
優點： "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
缺點： "Nothing comes to mind."
優點： "All services provided was excellent. Staff is well mannered"
缺點： "Taking Care of passenger was excellent. Staff is really supportive to passengers."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Service was great"
缺點： "Cleanliness - not as clean as outgoing flight"
優點： "Korean Air eventually returned my money"
缺點： "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
優點： "Again plenty of food and beverages."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I like all the email reminders and alerts"
優點： "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
缺點： "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "Great service overall . Crew was very nice."
缺點： "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
優點： "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
缺點： "We had absolutely no complaints. Many thanks."
優點： "There was plenty of room with empty seats."
缺點： "The breakfast food was not good. Some of the staff couldn't speak English."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
缺點： "The entertainment has limited choice of movies."
優點： "Service counter check in was very helpful"
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
缺點： "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
優點： "The crew was very respectful and nice"
缺點： "More movie selections"
優點： "Seat spacing is actually sane - so much better than US airlines"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Nothing special to like but overall I don't have any complaint"
缺點： "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
The plane was very, very crowded. Seats were too close together. Couldn't get out to the aisle. Could not understand the announcements. We received a meal, but the other two people in our party did not get served anything. No snacks, no water, no meal. We were told when we purchased our tickets that a meal was included. My meal was good food. I had the pasta and it was very tasty.
Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, it failed to deliver in PremEco. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says "you need to sit down." Me: "no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced tick, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.
I would not have changed anything… It was a perfect fight
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
It was a very comfortable journey. Everything was good and should be maintained
Delays were given at intervals. So we were informed
優點： "Again seats space could be better. Crews were very attentive."
缺點： "Other passengers reclining their seats could be a nuisance..."
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
缺點： "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
優點： "Food, Entertainment."
缺點： "Harder than usually landing"
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
優點： "Seat was very comfortable, crew was very nice,"
缺點： "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
優點： "Better flight as bigger craft and no neighbours in my row so I got some sleep."
優點： "everything in suite class"
缺點： "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Great service and very very comfy"
優點： "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
缺點： "Poor service."
優點： "Very attentive, great food, quality aircraft"
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
缺點： "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
缺點： "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
優點： "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
缺點： "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
缺點： "Too salty Hindu non veg meal"
優點： "I like the services from Singapore Airlines."
缺點： "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
缺點： "too long a flight 17 hours from SFO to Singapore"
優點： "evening meal was delicious"
缺點： "breakfast was terrible, and not properly heated, risky food handling not acceptable."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The entertainment 100s of movies & Shows The very good portions just right"
缺點： "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
優點： "everything, excellent job"
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
優點： "Friendly and approachable"
優點： "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
優點： "Great entertainment, good service, clean plane."
缺點： "The lasagna was pretty dry and meh."
優點： "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
缺點： "My husband reacted to the spicy beef/rice dish served for breakfast."
優點： "Nothing i like"
缺點： "Terrible ground service in changi airport singapore"
優點： "Good service as usual."
優點： "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
優點： "The collection of movies in the entertainment system was very good"
缺點： "There was a 2 hour delay for take off at the Singapore airport. During the delay there was no service being offered by the crew and on top of that for the last one and half hour of delay we didnt receive any intimation or status updates whatsoever."
The food quality was very poor for both flight comparing to Qatar airway
Food,Inflight Seats, crew support
Very good over all. The best plane so far
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Good food and comfortable seats"
缺點： "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
優點： "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was great! For economy class, seat was comfortable."
優點： "Amazing flight and service. Would fly Emirates all the time if I could."
優點： "Crew, food, drinks and seats in business class were fantastic."
優點： "cheuk in 快！吾使等太耐！"
優點： "same, crew is amazing"
優點： "Exceptional flight super comfortable"
缺點： "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
缺點： "Read the above. Completely incompetent and dishonest company"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
優點： "For a 15 hour flight the crew made it comfortable"
缺點： "The restrooms were non functional by the end of the flight"
優點： "Service was excellent"
缺點： "Veg food needs to be improved in ROME-DUBAI Sector."
缺點： "Water leaking into 52 and 53. Wet socks"
優點： "It's time to check the competition."
缺點： "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
優點： "Airbus was comfortable. Entertainment was really great."
缺點： "I wish there was more legroom."
缺點： "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
缺點： "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
缺點： "I did not like that only one bag is allowed on the flight if you are in economy."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Typical Emirates excellence"
優點： "Service and crew were excellent!"
缺點： "Movie selection somewhat limited"
優點： "Crew members were great. Was on time and early."
缺點： "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "On time and Crew was helpful otherwise"
缺點： "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
優點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
缺點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
缺點： "same food options"
優點： "Crew very good"
缺點： "Too cold. Food not very good"
缺點： "Bathrooms were not clean later in the flight"
優點： "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
缺點： "The leg room could be a wee bit better. Then again, I was in economy."
優點： "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
缺點： "The food is not as good as expected I actually did not eat the food, it was just not good."
Hospitality by the crew members was excellent.
缺點： "Flight crew is great!"
優點： "Amazing crew, Great flight."
缺點： "Nothing I can think of."
優點： "The flight was on time. Crew was pleasant."
缺點： "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
優點： "Quick boarding and was on time. Crew were attentive and kind"
缺點： "14 hrs is still a long flight and the movie selections were just OK"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Crew was amazing"
缺點： "Flight was an hour late departing"
優點： "Already commented in the Hanoi to Seoul part. Sorry."
優點： "Service was excellent"
缺點： "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
優點： "Even coach had plenty of room"
缺點： "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
優點： "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
缺點： "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
優點： "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
優點： "Great crew and food on-board"
缺點： "Boarding process was disorganized"
優點： "Flight attendants were very friendly, greeted everyone with smiles. They seem to accommodate most requests, just be polite! There were a few people on my flight that were not the most friendly to them, but the attendants still tried to help as much as they could. Food is pretty good. I mean, don't be expecting a 5 star meal, it's still airplane food... International flight so I got 2 free checked bags, which was really nice."
缺點： "It's a small thing but the Chinese and Japanese movies only have Korean subtitles, it'd be nice if they had English too. Deplaning - the only exit is from the front of the plane, so it takes a while because there's 70-something rows of passengers."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "staff, airplane, entertainment, foods"
優點： "charming efficient staff"
缺點： "Only 20 odd movies on all flight?. Not having range in beer ( they only had 2 Korean brands)"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "i like how accomodating the crew was"
優點： "i love the foods and entertainment"
缺點： "Delayed flight. Baggage claim was also dragging"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end."
優點： "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
優點： "Great Staff from check-in, gate & flight crew"
缺點： "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
缺點： "Very unorganized boarding process."
優點： "Overall smooth flight and pleasant staff"
缺點： "Seats weren't totally clean"
缺點： "I'm still in Korea. I want to go home."
優點： "Food given even though it was a short flight"
優點： "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
優點： "My flight: hanoi --->Incheon----> Chicago (Asiana) Chicgao---> GSP Origination flight in Hanoi to Incheon, agent failed to indicate that I had a final connecting flight from Chicago to GSP, SC. Flight from Incheon to Chicago departed nearly an hour after scheduled departure. --- resulted in me missing my next flight. Scrambled to reschedule my next earliest flight out of chicago. --- I advise Asiana ground agent about my situation and agent couldnt do anything for me! No hotel? Or apologize? Was very upset. It was a 14 hour flight and past 10 pm, I was tired. Asiana could have booked a hotel night but they chose not to. Lack of accountability and service! United at least rebooked me for their next morning flight. Charged extra for my carryon"
缺點： "Boarding seemed to have taken longer than usual. Plane departed nearly an hour from scheduled time."
優點： "They were nice about my bags. The airport was good. They took me to Paris."
缺點： "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Overall, most liked , the food"
缺點： "Nothing encountered so far"
缺點： "No good Korean movies to watch."
優點： "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
缺點： "Stingy with carry on items."
缺點： "Luggages were not properly taken care of & got damaged"
優點： "I got delay which make me dont have enough time to check in at LA"
優點： "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
缺點： "No vegetarian option for meals like most other flights have these days. On the return flight I even tried to book one online and could not find where/how to do it. I also asked upon check in and was told it takes 2 days at least to request a veggie meal. This is really pathetic considering I'm flying from a part of the world that has a high Buddhist population."
優點： "On time. No issue with baggage. Food provided even though it was only 2 hrs flight and not exactly meal time. The foot rest was helpful."
缺點： "Too long line for baggage check-in after having done self check in."
優點： "Service was good."
缺點： "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
優點： "Love flying with Asiana smooth flight, good service always"
缺點： "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
優點： "good entertainment system"
缺點： "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
優點： "The cabin was surprisingly warm unlike other airlines I've been on. They also provided nice toiletries in the bathroom like face toner and mouth wash."
缺點： "The seats were a little uncomfortable especially for such a long flight"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
優點： "The flight was a great value for the price and the staff was amazing and attentive."
缺點： "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
優點： "good service and food but A330 is too old and small"
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."