|航空公司||阿聯酋航空, 荷蘭皇家航空, 漢莎航空, 土耳其航空|
缺點： There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees.
優點： Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond.
缺點： Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week.
優點： It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending .
缺點： Ground staff poor customer service
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