缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
缺點： "Nothing. Flight was amazing"
優點： "Crew is excellent, polite and personal!"
缺點： "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
優點： "The crew was very kind"
缺點： "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
優點： "Impressive service... amazing crew, very friendly and professional"
缺點： "All of the less than good, obvious!"
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "Excellent crew, good food & movie selection."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "Great plane and staff"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
優點： "Nice attention and good food. Plane and seats are confortable"
缺點： "They left my bag off the plane. Ridiculous."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Good selection of movies."
缺點： "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
優點： "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
缺點： "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
優點： "Everything - Checkin, crew, food, entertainment"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Friendliest economy class service I've ever encountered."
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
優點： "Quick and efficient flight. Crew very organized. Great language skills"
優點： "They flew full speed to catch up with the delays."
缺點： "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
優點： "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
缺點： "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."
缺點： "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."
優點： "Good service."
缺點： "Business is EconAnthro my seats with the middle seat open."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "See above"
缺點： "See above"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "The flight was supposed to leave at 9:15pm and didn’t leave until 12:00 am."
優點： "Nice crew"
缺點： "Not let babies on planes"
缺點： "Sits not suitable for long distance travel"
優點： "I like that we left on time"
缺點： "Spending 2hrs to get out of customs, 20 min ride from to terminal 1 for transfer, another long line through security, missed the flight to msp with in 5min. I would avoid Chicago in the future."
優點： "Great crew"
缺點： "Plane was over 2 hours late. It was tiny. Super claustrophobic."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The crew was nice despite challenging travel conditions"
缺點： "The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers"
優點： "Polaris seating is very roomy and comfortable"
缺點： "No jet bridge for our flight. We had to be bused way across the airport and climb stairs to board, which made the whole boarding order meaningless. Surely this flight deserves a jet bridge from the actual terminal gate. Also, our bags did not come out in Houston and a United person told us there were no more coming, so we cleared customs and went to our next flight. This caused us to wait 1 hour in San Antonio for our bags to show up on the next Houston flight!"
優點： "Clean, new, amplíe seats... in Economy!"
缺點： "45 min delay..."
優點： "The on-time arrival"
缺點： "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "The fact that no one could connect to the internet, and the crew insisted that it was in fact on."
缺點： "Entertainment cut in/out"
缺點： "We were delayed in Detroit due to deicing the plane. We landed in Houston late. They let us and a few other couples off the plane first so we could make our connection. We sprinted off the plane and arrived to the gate two minutes after they closed the door; plane was still there and they would not let us on. United knew we were coming and they closed the door anyway. The next flight out to Liberia, Costa Rica wasn’t for two more days. They ended up rebooking us on a flight to Panama which had a connection to San Jose, Costa Rica. Much farther of a drive from that airport. Very disappointed in how United handled this situation, we were told if it was a bigger group they would have held the plane for us. I will never fly United again but I know it has nothing to do with Kayak. Kayak has always been great and is my go to for booking plane tickets."
優點： "Making the decision to never fly United again"
缺點： "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
優點： "Quick flight, no complaints."
優點： "Once the plane boarded it was a smooth flight."
缺點： "The airline said that it needed to take on additional fuel due to bad weather, which would make the plane overweight. This meant that nearly half of the passengers who bought tickets would not be able to fly. Thos made boarding stressful as they were randomly calling names. They were offering $2000 and a hotel and meals and a flight out the next morning. However I did not have flexible travel plans and the stress of hoping to be allowed to board was unpleasant."
缺點： "Uncomfortable seating and temperature"
優點： "It was cheap"
缺點： "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
優點： "The fact that no one was seated next to me"
缺點： "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I made the connection flight, luckily, w the 5 mins I had"
缺點： "Nothing to complain about w the flight. All was well"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Horrible smell in the cabin, lavatory out of service"
缺點： "Horrible smell in the cabin, lavatory out of service"
優點： "It was a good flight and for a great prize"
缺點： "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Having so many options to watch through the free wifi entertainment."
缺點： "It was so hot in the plane."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Airline personel were all very pleasant and eager to help, just not very effective"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "NON STOP FLIGHT"
缺點： "I didn't like that United changed the departure time and gate number an hour before boarding. Could have easily missed my flight."