Scoot airlines services and communication services were at rock bottom level.
Boarding in Chennai is always hectic and unorganized. Not an airline but an airport problem
Separate lanes for different groups in gate b2 would have been nice. Instead it was a bad mad rush to the front of the queue.
缺點： "The aircraft was very cold and chilly."
優點： "Crew could have been less rude"
優點： "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
缺點： "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
缺點： "Entertainment and access to Wifi"
優點： "Very comfortable; excellent service"
優點： "I like the crew members"
缺點： "Entertainment selection and food could be better"
優點： "Amazing services and foods"
缺點： "The business class seat was great"
缺點： "No complain . It’s singapore airlines"
缺點： "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
優點： "Kindy flight attedances,,smooth boarding,,delicious food"
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
缺點： "Flight way too cold"
優點： "Flight was very pleasant and enjoyable, on time for both departure and arrival."
缺點： "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
缺點： "Cramped seats, no leg room, horrible food, stupid COLD snack!"
優點： "Overall good"
缺點： "Boarding needs better management."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Transit time is good for way too tight"
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
缺點： "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
優點： "all of SQ"
優點： "The attentiveness of the flight attendants and the new plane."
優點： "In flight entertainment systems"
缺點： "I had beef with mashed potatoes but I found the beef was quite tough."
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "Staff, food and emenities great for economy class"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "The food is very good in economy. Large screen tv gor movies and games."
缺點： "all was good, nothing bad"
優點： "Liked the service"
缺點： "Nothing special."
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "Again very friendly and efficient service ."
優點： "Service from Singapore airlines"
優點： "SQ always has top quality service and that came through today."
優點： "Crew, plane, punctuality"
優點： "the flight time was quick , by the time you took off you practically were preparing for landing"
缺點： "nothing disappointing"
優點： "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Very nice crew."
缺點： "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
優點： "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
優點： "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
優點： "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
缺點： "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
優點： "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
缺點： "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
優點： "Crew was outstanding"
缺點： "No sound on my entertainment system"
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
優點： "The movies"
缺點： "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
Check in was smooth, are all the Covid requirements necessary for vaccinated travelers
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Check in was okay."
缺點： "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
缺點： "Keep doing what you are doing."
優點： "The crew was helpful. Flights were on time."
缺點： "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
優點： "The food was nice."
缺點： "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
優點： "I had the whole row. Food pretty good for economy. Good movies"
缺點： "I do not find anything to complain. My first choice will be Emirates."
優點： "cheuk in 快！吾使等太耐！"
優點： "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
缺點： "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
優點： "Movies entertainment"
缺點： "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Liked everything esp the luxurious interior& the comfort of the business class"
優點： "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
缺點： "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
優點： "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
缺點： "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
優點： "Attentive and very professional flight staff. Excellent food in Economy."
優點： "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
缺點： "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
優點： "Everything was perfect"
缺點： "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
優點： "Great staff, great food, great entertainment, best possible international economy experience"
缺點： "Boarding process could have been a touch more organized, but not significant"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
優點： "The entertainment systems was really good."
缺點： "The service of the crew was one of the worst I've ever had..."
優點： "Great as expected"
缺點： "Crew behavior was not up to the standard, need yo work on it"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
優點： "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
缺點： "they messed up my bag and had to wait 4 hrs at dxb airport to hv them retrieve it"
缺點： "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Love the idea of informing every leg of my flight. Thanks"
優點： "Timeliness, behavior of crew. Entertainment options were great."
缺點： "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
優點： "Service is generally ok. Polite and ontime flight (infact ahead of schedule."
缺點： "The entertainment system is getting old and buggy. I have sat on United's international flights now and their systems is som much simpler but fast and responsive. They should try and change it to United's."
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
優點： "Good meal and serve more food"
缺點： "Line up to the plane shouldbe in short time"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "terrible food - poor entertainment system with very mited choice - flight delayed as always"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "Helpful and friendly crew"
缺點： "never enough leg room in economy!"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Leg room, food, airline staff"
缺點： "Too hot in the plane"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
優點： "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
優點： "Just great all round"
缺點： "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
優點： "CX still has good offerings on flights from their home in Hong Kong to other destinations."
缺點： "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
優點： "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "professional cabin staff & food selection"
缺點： "middle seat because could not book in advance"
缺點： "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
優點： "service was excellent"
缺點： "boarding took very long."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
缺點： "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."
缺點： "Seat didn't recline"
優點： "Good crew"
缺點： "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
The food was pretty tastey. The service and boarding needs improvement.
Everything was good, great service, good food and flights and connections on time.
Nothing to complain, except the prices
Crew was always there for us and all aspects of the process and flight were top notch
excellent all round and check in luggage included
優點： "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
優點： "The food was amazing and the crew was great from Chicago to Instanbul."
缺點： "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
優點： "fantastic food test"
缺點： "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
優點： "Not much"
缺點： "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
優點： "Good food, good crew, free beer"
缺點： "Late by 20 minutes. Touchscreen is starting to go out."
優點： "The food was decent"
缺點： "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
優點： "Like flying first class"
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
優點： "patience n attitude of crews"
優點： "Everything was exceptional"
優點： "Crew was great. Good selection of movies too."
缺點： "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
優點： "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
缺點： "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"
優點： "Turkish airlines has great service and crew in plane."
缺點： "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
優點： "Friendly crew"
缺點： "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
優點： "Generally efficient and comfortable."
缺點： "Leg room seemed a bit tight and the food didn't seem fresh."
優點： "Everything was great. Service. Very comfortable. The staff was great"
缺點： "I was happy with everything"
優點： "Staff was very good"
優點： "Comfort and boarding was well done, comfort is really good"
缺點： "Crew was little bit nervous and not nice all the time!"
優點： "Was surprised to get a full meal on such a short flight. Very good food."
缺點： "Pretty average flying experience. The plane looked older, but that's nothing unusual"
優點： "All service, atention, food"
缺點： "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"
優點： "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
優點： "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
缺點： "That the plane was not full and we could had better seats if we were made aware of that fact."
缺點： "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
優點： "Entertainment options were excellent for adults and ado. The crew were very accommodating"
缺點： "Screaming children and passengers that don't follow simple instructions or cue with respect"
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點： "Overall enjoyable"
缺點： "It would be nice if they spoke English better"
優點： "The usual courteous service and interesting spread of appetizers."
缺點： "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."
缺點： "We stayed on plane for long time before it took off, and we arrived late, food was not good"
缺點： "Seating too narrow"
優點： "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
優點： "Everyone seemed pretty happy to be at work that morning."
缺點： "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
優點： "awesome services and food"
缺點： "food services time"
缺點： "No kosher food on board"