TPE - ZUH
缺點： "Baggage Claim"
優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
優點： "Fast flight. Small layover"
缺點： "Entertainment system was broken, so no movies ☹️"
優點： "Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing."
缺點： "Service inside the plane by the crew members!!"
優點： "Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew, vegetarian food and entertainment all were good."
缺點： "The seating is pretty cramped esp when seat ahead of you leans back."
缺點： "Everything, totally understaffed, check-in kiosks do not work. Will avoid any carrier who uses them."
優點： "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
缺點： "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
優點： "Great crews, food was okay, overall pretty good. Definitely will travel again"
缺點： "Choice of entertainment and food could be been better."
優點： "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
缺點： "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."
缺點： "The airlines should have serve meal meal early instead of waiting almost half way through the flight"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Transfer process is too hassle"
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
缺點： "Milk and sugar in the coffee."
缺點： "Milk and sugar in the coffee."
優點： "Very nice comfortable seats in business and wonderful FA. This was a short connection so i was nervous what to do as ive never been to guangzhou before...but they met me at the departure stairs, another person guided me thru all the steps to security and it was great! No line at security so i was thru fast...very impressive airport and china southern"
缺點： "No vip bus for businessclass, we waited a long time, poor organization. Flight delaye of 30 minutes. Then nine of my luggage arrived in manila!! Very bad! The baggage agent couldnt tell even where the bags were at...very poor organization. Finally got the bags de,ivered the next day but no compensation...im unimoressed with this asoect of china southern..poorly done"
缺點： "Very good and friendly"
優點： "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "Boarding procedure, flight attendants were helpful"
優點： "The flight itself was excellent !"
缺點： "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
優點： "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
缺點： "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
缺點： "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
優點： "window control"
缺點： "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."
缺點： "the meals were not really pleasant to eat"
優點： "The service has improved a lot than previous years"
缺點： "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
優點： "On time departure and arrival The inflight Crew were courteous"
缺點： "Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "The crew was very helpful and kind despite not having much to offer the economy customers."
缺點： "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
缺點： "The flight was more than 2 hours late and I almost missed my connection. All the explanations given were in Chinese. There was nobody on board who could tell me what is the matter."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
優點： "Service and aircraft fleet."
缺點： "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
優點： "leg room"
缺點： "No toiletry bag"
優點： "Service was good."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
缺點： "crummy seats. cheap"
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
優點： "Flight was on time"
缺點： "With no personal screens they played an action movie with people dying left and right and it made me anxious. Seats aren’t very comfortable and the food is not very good."
缺點： "It was a horrible flight for me will never travel again with you guys"
優點： "the entertainment was fine"
缺點： "I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Price was fantastic, crew was very good, food was very good."
缺點： "Seat configuration on 777 is not ideal. Very little room for stowage of small personal items (phone, glasses, etc). Power point was not working so I could not charge my tablet or phone."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport"
缺點： "I would like a refund"
缺點： "Lost luggage"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able"
缺點： "The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean"
優點： "Comfortable seats and good support from crew."
缺點： "Entertainment options were very limited."
優點： "Wonderful seat in first class. Good crew. On time departure and early arrival."
缺點： "The food was skimpy and not interesting."
缺點： "The food was uninspiring, to say the least."
缺點： "Bad staff, no eng at all at tje desk in china"
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
缺點： "It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!"
優點： "the Fight attendants were nice."
缺點： "There were no screens to watch anything, no WiFi and my seat didn’t recline."
缺點： "Very limited English speaking programs/movies"
優點： "Friendly staff"
缺點： "Taking a bus to the plane"
優點： "Compared to my most recent experience with Air China this crew, food and comfort were far superior. Admittedly that's a very low hurdle but this crew was quite good. Considering experience with three different flights the previously arranged wi-fi worked on none."
缺點： "Unfortunately terminal personnel for mainland Chinese airlines have so far been horrible across the entire spectrum. Customer service never enters their minds. My reserved business class seat was given away because I did not check in at the gate in Shanghai before others. I don't know how that would be possible to accomplish when I checked in for the flight (same ticket) around 11 hours earlier in Kota Kinabalu. My connecting flight from Kota Kinabalu arrived over 3 hours prior to this flight departing and my checked bag did not make it onto this aircraft. When asked just about any question the answer was "we don't know" even when the answer is readily available. E.g. when asked whether the aircraft at the gate was that which we would be taking--same answer. I would hope it's not universal with these airlines but so far it's 2 for 2 considering my flights with Air China and China Eastern--they just don't seem to care about their customers. I've flown multiple times with EVA (Taiwan based) and never experienced such conduct."
優點： "price. Computer on seats"
優點： "Better entertainment system than United. Food is okay - but at least you get food! Two checked luggage free."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "It saves so much time getting to Toowoomba. The flight crew are friendly and you get a complimentary snack pack and drinks - unlike so many domestic flights these days. It's rarely full so you can normally get a row to yourself if traveling alone."
缺點： "The seats aren't the most comfortable - but no airline really is. It's a small plane so it is extra noisy. If you have noise cancelling headphones, wear them! It will make such a difference."
優點： "In flight entertainment system was good and had a nice selection."
缺點： "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
缺點： "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "I was on time I have received different flights information from what I have on my confirmation they make me miss my flight they didn’t try to find me other options I have to purchase new tickets to go different airlines with a lot of money I will take legal action when I get back"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "Terrible service, 8 hour delay at the terminal before check in, they wouldn't tell us why our flight was delayed, didn't give us a new time, and we didn't know when the flight would be open to check in since they didn't announce anything or try to help us in any way. No sense of tourism industry, zero English, and ride personnel."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Need more room"
缺點： "Vegetarian options should be included in meals. I wish there were more movie options,l."
優點： "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "good movie selection"
缺點： "Switched planes from boeing 777 to airbus. the business class configuration changed, it was uncomfortable. Also no self serve drinks or liquor in the kitchen area, not a lot of food options."
優點： "Worst flight I've ever been on :(. Not only did they lose my bag, they were incredibly rude on and off the flight"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Stewardesses and stewards very professional!! Excellent."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "Outside of making it safely to Singapore, there was nothing good about the experience."
缺點： "Its just abundantly clear they don't care about their customers at all. The crew is rude and officious and blatantly would just ignore customers trying to get their help, they will force you to keep all electronics to be off for 30 minutes after takeoff and before landing (literally taking them out of your hands) regardless of if they are in airplane mode or even have a wifi signal or are just a kindle, they will not permit the use of mobile phones at any point in the flight and again will take them out of your hand even in airplane mode to listen to music or type notes etc., the food is terrible, they came through once with drinks on a 6 hour flight (thank god I bought some water in the airport beforehand), the plane was noticeably decades old with chairs and table trays falling apart, entertainment did not exist which was made all the more noticeable because your electronics were taken away. My bag was broken and an entire shell for it was missing by the time it got to Singapore. And Shanghai is the worst airport for a layover I've ever been in -- it's a dump of an airport, has very few food options, terrible wifi, you are blocked from accessing basic websites like Google and Facebook, and you have to go through an entirely new security and checkin procedure, which is onerous, even though you did one in Japan. The boarding is slow and terrible, and the flight was delayed sitting on the tarmac for 40 minutes without even an attempt to apologize or explain for the delay. And it seems this behavior and approach is just normal based on other people I've talked to. It's. it hard to make flying a little more pleasant with basic courtesies but China Eastern seems to find a way to take every one of those opportunities to male your experience worse."
缺點： "We arrived at our intermediate location only to find our scheduled flight was cancelled and planned to leave 2 days later. Airline had to plan an alternate route on a different carrier taking an additional day resulting in missing our planned business start."
優點： "Modern plane - nice staff. We were always on time or told why we were not on time."
缺點： "People were screaming and running around the aisles; no one bothered to respect the 'sleep/awake' time, which was not the staff's fault. They also did not serve much water."