缺點： "Flight crew is great!"
優點： "Crew were kind and always checking on passengers."
缺點： "Need more entertainment options."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Nice crew"
優點： "Good legroom in"
缺點： "Food and entertainment"
優點： "Even coach had plenty of room"
缺點： "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
優點： "짧은 거리지만 기내식도 주네요."
缺點： "특별히 없습니다."
優點： "The crew was very good."
缺點： "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
優點： "Crew was decently nice and helpful"
缺點： "Plane was dated, not very organized boarding and exiting process"
優點： "Crew was attentive"
缺點： "Food was sub par and I flew TO Manila on the flight - the discrepancy in the food quality was very different. Entertainment is dated and for such long flights very limited compared to competitors."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "I liked the way the stewardesses were respectful of my need to sleep. When I woke up they offered me a drink but were not pushy. Very pleasant/"
優點： "Same great staff"
缺點： "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Endless movies from Honolulu to Soeul Korea. Good food"
缺點： "Could not check in through to Manila. Transfer desk line was too long at Incheon. Line was disorganized with 1.5 hour wait. Delayed flight."
缺點： "Korea to Phnom Penh the food could be better."
優點： "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
優點： "The posted schedule and price of ticket"
缺點： "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
優點： "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
缺點： "The size of the seats. Not much room for someone 6'2 225lbs"
缺點： "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
優點： "The crew was very kind and helpful. They always had a smile. The food was delicious too."
優點： "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
優點： "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
缺點： "Sometimes food but it's okay."
優點： "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
缺點： "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
優點： "The food was great!"
缺點： "The earphones for the entertainment system didn't work well."
優點： "Good service"
缺點： "2/4 bathrooms were out of order"
優點： "They were nice about my bags. The airport was good. They took me to Paris."
缺點： "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
缺點： "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
優點： "Great service"
缺點： "Dirty plane. Floor and tables not cleaned."
優點： "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
缺點： "No good Korean movies to watch."
優點： "Attentive staff. Good food. Smooth flying. A++++"
缺點： "Poor selection of in flight movies. Power outlet not working"
優點： "Clean planes attentive attendants good service"
優點： "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
優點： "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
缺點： "The seats were a bit hard, and there was a long gap between the two meals we received."
優點： "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."
優點： "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
缺點： "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."
優點： "very polite and helpful crew"
缺點： "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
優點： "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
優點： "The hospitality was excellent and the flight flawless."
缺點： "The migraines from traveling to the other side of the world."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
缺點： "Just water and coffee. Needed some variety."
優點： "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
優點： "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
優點： "Crew is always friendly"
缺點： "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
優點： "New plane, friendly crew."
缺點： "Departure time"
缺點： "Better choice of snacks"
優點： "Crew and service were outstanding"
缺點： "Good taste perhaps...?"
優點： "Clean aircraft, efficient and friendly crew. On time performance"
優點： "The crew was polite and welcoming."
優點： "Good snacks, comfortable flight."
缺點： "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
優點： "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
缺點： "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
優點： "Pilot was super nice and informative when the flight was delayed."
優點： "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
缺點： "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
缺點： "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
缺點： "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
缺點： "Plane left without me because they don’t know how to put gas in the plane in Jackson"
缺點： "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
缺點： "Flight was delayed, for unkown reasons."
優點： "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
優點： "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "The crew, the food, the amount of beverages served"
缺點： "Leg room"
缺點： "There was nothing I didn’t like."
優點： "The chargers worked in neither airplane."
缺點： "The chargers worked in neither airplane."
缺點： "Rapid City, I could check my BAG through to PDX."
優點： "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
缺點： "Nothing negative to say!"
優點： "Short flight"
缺點： "In SLC they boarded by row numbers and not zones. Weird..."
優點： "The crew members were very friendly"
缺點： "Coach seats still a little too small. Always bump the person next to me"
優點： "Loved the roomy seats and the upgrade wasn't terribly expensive"
優點： "The crew"
缺點： "The delay"
缺點： "They wouldn't deal with any flight changes."
優點： "Great people and crew early arrival nice passengers"
缺點： "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
優點： "How they take off and land"
缺點： "The price versus other companies"
缺點： "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
優點： "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
優點： "Short, straight-forward flight."
優點： "Flight was on time"
缺點： "Wifi wasn't working for a while and it was a plane without screens"
優點： "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
缺點： "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
優點： "On time. Good customer service. Easy route, no hassles."
優點： "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
缺點： "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
缺點： "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
優點： "Met my cousins from Portland in SLC and killed layover time"
缺點： "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
優點： "Delta crew are always attentive."
缺點： "Snack quantity and choices."
we missed our connecting flight in Chicago to salt lake because the first flight left late, the customs lines took over an hour, and the layover time was barely long enough to recheck our bags walk to our gate across the airport. WE NEED REIMBURSEMENT FOR THE NEW FLIGHT WE HAD TO BOOK TO GET HOME
Née roomier and more comfortable seats.
I need to go back to waterloo this week
優點： "Seats were great! No snackage... #covid19"
優點： "excellent service very happy with the crew"
缺點： "Better food"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
缺點： "Be on time. Run planes that aren’t constantly breaking down."
優點： "Movie selection and internet quality was Ok"
缺點： "The attendant made me check in my only carry on bag despite there was plenty of space on the plane for it. My bag was subsequently lost in the airport as it was moved to a different carousel without any notice. There was no food offered."
優點： "Great crew and staff."
缺點： "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
優點： "Pilot was awesome. Beautiful landing. Got us there safely."
優點： "Attendant was fun."
缺點： "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
優點： "Absolutely nothing!"
優點： "Crew was nice and made sure we were all comfortable before taken off :)"
缺點： "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
缺點： "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
優點： "Wonderful and on-time!"
優點： "Comfortable seating and attentive service"
缺點： "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
缺點： "The service from the check in desk to the stewardess"
缺點： "They lost my luggage and barely made it to connection flight with nobody to help find gate"
優點： "Courteous employee interactions from bag check/gate to arrival!"
缺點： "Everything was truly GREAT"
缺點： "Uncomfortable plane"
優點： "Everything was on time"
優點： "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
缺點： "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
優點： "No problems, friendly crew"
優點： "Professional crew. Good landing."
缺點： "Twice delayed because of delays in Newark connection. Need more room in coach."
優點： "Comfortable aircraft with an efficient and present crew."
缺點： "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
優點： "Nothing spectacular when sitting in economy."
缺點： "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
優點： "The customer service!"
缺點： "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
缺點： "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
優點： "Crew On time Boarding"
缺點： "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
優點： "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
缺點： "No food service other than snack/ junk food."
缺點： "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
缺點： "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
優點： "Flying beats driving"
缺點： "no entertainment or food."
優點： "The airplale MD 80 are old"
優點： "The plane wasn't full so that was soo nice."
缺點： "No TV's or outlets."
優點： "Nice plane"
缺點： "Slow set up of gateway upon arrival"
缺點： "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
優點： "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
缺點： "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
優點： "Biscotti, pilot, crew"
缺點： "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
優點： "Upgraded to business class"
缺點： "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
優點： "Was up to standard for everything. nothinf lacking, not exceptional"
優點： "We flew out of Dallas on AA Eagle and what a great flight! Super roomy, great staff, newest aircraft. Loved it .. wish we could have flown all the way home to SLC on the Eagle!"
缺點： "The only thing we didn't like was the turbulance coming into Amarillo (tornado warning!) but the AA Eagle handled it just fine .. so truly there are NO complaints .. Love this short flight between Dallas and Amarillo!"
優點： "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
缺點： "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
優點： "Great selection of movies, comfortable flight overall."
缺點： "Only one drink service for 5 hours, attendants not friendly or attentive, and it took an eternity--again with AA--for the bags to hit the carousel. Over 30 minutes' wait."
優點： "Laura was very helpful and so was the gate agent."
優點： "The site was easy to navigate"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "efficient, punctual"
優點： "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."
缺點： "Sits not suitable for long distance travel"
優點： "We landed 45 minutes early!"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
優點： "The ease of boarding."
缺點： "The air conditioner went out and it was quite warm."
優點： "On time."
缺點： "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
優點： "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
缺點： "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The small plane, all seats were good seats"
缺點： "The guy that was farting on the plane"
優點： "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
缺點： "That I put my luggage on the wrong flight"
優點： "sfo check in and gate experience"
缺點： "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
優點： "check in agent"
缺點： "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
優點： "Service was outstanding"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "no food, no entertainment, tiny squished seats"
缺點： "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
優點： "I arrived safely at my destination."
缺點： "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
缺點： "Delays. Miscommunication."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "I never made it to Newark"
優點： "Pretty good crew but much less communication regarding flight and connection times."
缺點： "I wish the pilot would have told us what we were flying over!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Cute nice attendant."
缺點： "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
缺點： "Seat room was terrible, ridiculous."
優點： "The crews are nice"
缺點： "The plane was shaking that made me sick"
缺點： "I think a whole can of soda is the least that should be provided for any flight."
優點： "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."
優點： "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "I had problems my flight"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "punctuality, crew"
缺點： "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."
優點： "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
缺點： "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
優點： "Extra leg room, larger plane"