優點： "Crew are good seat was a little small"
缺點： "WiFi never work and food was salty"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "So hot on the plane and cramped."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "It was great compare to other China airlines."
優點： "The crew was nice"
缺點： "Flights are never ontime"
優點： "Left the airport on time, arrived on time, good flight, good service onboard."
缺點： "Very limited English speaking programs/movies"
優點： "overall great crew and attentive"
優點： "The veggie meals they served on the flight from shanghai to lax was one of the best meals I’ve ever had on a plane and one of the best I’ve had anywhere. I was pleasantly surprised. Immigration check in and baggage claim in lax took 20 minutes total! Wow that was fast and efficient."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The China Eastern employees at the Shanghai airport were ultimately helpful in finding me a new flight, though they did not communicate very well."
缺點： "I arrived at the airport only to find that the airline had rescheduled my flight to the previous day! They did so without sending me a notice or warning, meaning that I was stranded at the airport until they were able to put me on a later flight. Very frustrating!"
優點： "The crew were approachable and always smiling"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
缺點： "Seats did not recline. (Overnight flight.)"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "It was a real airline"
缺點： "Didn’t let you use iPhones... even on airplane mode"
優點： "Cabin was clean and flight was relatively short"
缺點： "Disorganized boarding , flight delayed, crew seemed aloof (impersonal)"
優點： "Short flight."
缺點： "No choice of meals, no alternative for vegetarians or Halal eaters. No entertainment, though this is a minor factor on a short flight. Cushioning in seats is almost worn to the frame."
優點： "Beverage choices and presentation were good. Service very good."
缺點： "My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered"
優點： "Surprisingly comfortable. We were fed several times. The entertainment system was more than adequate."
缺點： "Nothing stands out. It was better than I expected for economy."
缺點： "Lacked flavor... quantity was great"
缺點： "Food, dirty bathroom, smells badly and more"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The crew, the food, and the entertainment were fine."
缺點： "It would be helpful if someone is flying international, you should flag out or warning about the time you can or can't lay over in in China. And changed to another flight to accommodate customer should not be so redicular difficult."
缺點： "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
優點： "Absolutely nothing"
缺點： "Everything. The staff was rude, didn't even know their own regulations on what we could and could not use on the plane, and made their own "Chinese" rules throughout the flight. The food was horrific and please tell me how a cell phone on airplane mode transmits a signal?? I will NEVER EVER fly this airline again."
缺點： "i had to book another flight. how do I get a refund?"
優點： "Services friendly.no"
優點： "The flight crew on this flight was extemely professional."
缺點： "Waiting over an hour to get a boarding pass. Pudong staff behaves like prison guards. Its so horrible that its comical."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "extra blankets"
缺點： "so cold, I think its on purpose. To keep everyone stay put. screens did not work in our row. Child did not like it at all."
優點： "Flight was comfortable and clean. Adequate. Funny thing happened when I got to the airport, though. China Eastern had overbooked my flight, so they were asking for volunteers to take a later flight. No problem. See "what I didn't like" for problem."
缺點： "So, I agreed to take on the later flight. Then they told me it was in SHANGHAI. Yes, 200 miles away. Again, wouldn't have been too big of a problem -- and granted, this is not a China Eastern problem, but NAVIGATING the Metro system in Nanjing, getting yelled at by people at the high speed rail station because I was in the wrong line, or because I didn't have a Chinese government issued ID, then spending 2 hours in the metro from Shanghai high speed rail to Shanghai Pudong -- I had 9 hours to do this, and I got there JUST in time. When I got to check in, however, more long lines, and they had to give me an aisle seat that didn't really recline. -_- Plus, they weren't able to upgrade me. Would I do this again, I think so, but only if they upgrade me to first class for the next flight. Happy to help, but if you do ask customers to help, make sure that you make their lives as easy as possible (maybe buying the train tickets beforehand and having them ready to go - trying to navigate the ticket system was the WORST), because they are doing you a favor."
缺點： "See above statement. Uncomfortable flight, bad T.V. No quality. Terrible service. Terrible."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
優點： "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
缺點： "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"