優點： "The crew was excellent!"
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "Clean facilities and polite staff. Very short flight"
優點： "The service was consistent and crew were all very respectful and did their best."
缺點： "The seats were extremely narrow, hard and uncomfortable...."
缺點： "Flight attendants rude to travel companion . Non Korean but speaks Korean. When addressing two flight attendants on Korean, they insisted on responding in English, rather than continuing in Korean. Travel companion not happy."
優點： "Service is the best"
缺點： "Mileage is the worst"
缺點： "Overall experience is good."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
優點： "awesome service great seats"
缺點： "30 some odd hours hotel didnt have shuttle"
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
缺點： "Plane feels dated. A title tired."
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
優點： "Very efficient crew. Good food. Good movies."
缺點： "More room around seat."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "crew and movives"
缺點： "food was so so."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Your flight always delay. Suck!!"
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
缺點： "1st leg of Flight got cancelled."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
優點： "I could not book my seat ahead of time on the Korean air website"
缺點： "Middle seat stinks for a 15 hour flight"
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Food. Entertainment system."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
優點： "The crew was great."
缺點： "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Flight attendants were very nice and leg room space was more than other flights"
缺點： "Delayed flight departure and arrival"
優點： "Food, drinks, snacks, comfort level."
缺點： "Selection of movies is really bad."
缺點： "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
缺點： "Food and service."
缺點： "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
優點： "Comport and fast"
優點： "I really liked the food selection they provided in economy. Also enjoyed how they would time dinner and breakfast depending on our location. Left in the afternoon, had dinner while still in the Korean timezone. Snoozed for 7 or so hours and it was time for breakfast when we reached the pacific time zone. I especially enjoyed their in flight exercises before landing, it really felt great to get some proper circulation after sitting for a few hours."
缺點： "While traveling on the long haul flights, I really liked flying on the Airbus; flight from Los Angeles to Seoul was initially on an Airbus, very modern with better screen and power outlets! My flight from Seoul to Los Angeles was on a Boeing which felt a bit older; entertainment screen was smaller and had a strange viewing angle (you have to adjust the tile until you get a clear view). While not really bad, I could've paid more attention to see if they inform which type of planes are being used during booking."
缺點： "check in process"
優點： "Great crew, amazing food."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "The crew were so polite and helpful."
缺點： "Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class."
缺點： "Transfer in Seoul could have been easier to understand"
優點： "Sits are a bit bigger than other airlines. Food tasted better and treatment was great as well."
缺點： "The touchscreen for entertainment was a bit off. From both flights using this airline, that was the main issue in comparison to other similar airlines."
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
優點： "Didn’t like any part of the flight."
缺點： "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."
優點： "Service was excellent"
缺點： "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "The service was hood"
優點： "After took off 5-6hours later very bad smalls comes from the bathroom."
優點： "Efficient check 8n process and great on board entertainment options."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The cew is very friendly but need to improve their English."
缺點： "Entertainment system. Food options. General service offering in business class"
缺點： "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
優點： "Very polite crew."
優點： "Business class seats are a lot more comfortable than earlier versions."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
缺點： "Nothing. Our experience is very satisfactory"
缺點： "No dislikes"
優點： "The crew were efficient, nice and friendly. There was a sick passenger and I think they were able to help them out. Even though there was a slight delay in the take off but we managed to stay on time."
缺點： "The bathroom was slightly flooded, one bathroom the water wasn't running so I couldn't wash my hands. There are not enough amenities in the bathroom. The food could use a little improvement. Waiting for the baggage claim took too long."
缺點： "Every flight with asians was delayed."
優點： "Kind and professional service."
缺點： "Food I like to have was run out so I had to eat whatever available."
優點： "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
缺點： "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
優點： "The service, foods"
缺點： "The servers were very nice. They were always willing to help with all passion. The foods on board were decent. I love it how they had Korean traditional foods and American foods for the choice! I had 2 free bags checked with 22kg for each which satisfied me. Also I brought 2 small carry on bags. The only thing is the English of some servers were not really good. Sometimes they didn't understand what customers said. But I think it is just fine"
優點： "Meal was surprisingly fresh & tastey."
缺點： "Seats not comfortable. Entertainment system minimal selection."
優點： "I liked everything about the flight. The attendants were kind and I received great service."
缺點： "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
優點： "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
缺點： "The plane got hot half-way through the flight."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "No tv, no complimentary water no food no nothing The poorest experience ever"
缺點： "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Good food choice"
缺點： "Length of flight but you can't do s thing about that! Lol"
優點： "i liked the fact that we flew on an A-380. smooth embarkation and debarkation, plenty of leg room, excellent in-flight service and meals. the slippers and the toothbrush are nice extras that were highly appreciated."
缺點： "in-flight entertainment could use some improvement on variety, both on music and movie selections."
優點： "the flight was delayed but still okay with us since we had a long layover in seoul enroute to los angeles. smooth flight, excellent service. will fly asiana again, anytime."
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "My expectations of the flight were met or exceeded. I really enjoyed the food as well."
缺點： "There were no problems with the flight."
缺點： "No good Korean movies to watch."
優點： "The food was good, and the crew was friendly. Boarding was on time."
缺點： "No leg room, no in flight entertainment."
優點： "Safe flight and crew was nice"
缺點： "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
優點： "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
優點： "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
缺點： "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
優點： "All the usual good things with Asiana -- flight attendants, politeness, efficiency in the cabin, good food."
缺點： "Upon arrival back in Seoul, the bridge would not work properly. We had to wait on the airplane for 45 minutes, causing all of us to miss the last buses from the airport to our neighborhoods. What is usually a 12,000 KRW bus ride turned into a 130,000 taxi ride. (The jimjilbang downstairs was full.) If they had brought out stairs and buses immediately, instead of waiting so long, we might have made it to the buses."