長榮航空, 澳門航空和STARLUX Airlines都已經豁免了從台北 臺灣桃園國際機場到澳門的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
缺點： "A little pricier than other airlines but definitely better!"
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Not much in choice of movies."
缺點： "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
優點： "I slept all the way"
缺點： "Delay for 1 and half hour"
缺點： "Some people not make a line"
缺點： "Could use salt and pepper, it was not offered."
缺點： "Smaller seat now with emergency seat"
優點： "Same as above"
缺點： "Serving are very poorly"
優點： "Got upgraded to their absolutely amazing first (laurel) class. Royal treatment with a smile."
優點： "Complimentary upgrade based on being star Alliance gold. Thank you"
優點： "same comments as the Toronto to Taipei sector...."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
優點： "Staff was very helpful. They went above and beyond."
優點： "Eva Air handle my check in luggage very well, extra helpful."
缺點： "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
缺點： "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
優點： "Everything Hello Kitty."
缺點： "Ugly uniform."
優點： "Everything is wobderful"
缺點： "No peanuts or chips in between meals"
缺點： "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
優點： "I liked meals."
優點： "Western airlines, especially U.S arlines should learn from these folks a thing or two about costumer care. Great job, Eva!"
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
缺點： "The 6 hours layover."
優點： "The fact the staff try so hard to comfort passengers"
缺點： "Cant fond any wrong doing"
優點： "On time"
優點： "Arrival was earlier!"
優點： "I like overall!"
缺點： "班機delay沒通知 大陸人太吵"
缺點： "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."
優點： "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Everything was super fantastic"
缺點： "Vegetarian food could have been a little better, but it was still very good!"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet."
缺點： "The services of the flight information and the slot of earphone was not working."
優點： "Crew still managed to provide me the veg meal, even though they didn't get the request."
缺點： "Type of food I chose on the website was not ordered with the airlines."
缺點： "No earplugs, TVs are too far away to read the English subtitles."
優點： "Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was."
缺點： "Very limited English speaking programs/movies"
優點： "Great crew, meals were nice, smooth ride."
缺點： "Poor wheel chair services. With Westjet No existing wheel chairs in Vancouver. Had to walk some of the time to gulf cart and no help with bags."
優點： "The price"
缺點： "Overall experience is not as good as the competition."
優點： "Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money."
優點： "Not sure"
缺點： "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
缺點： "Airport construction in Xi'an was horrible. It took nearly an hour to get from the plane to the airport exit."
優點： "Cabin crew were good enough and unobtrusive"
缺點： "Long and crowded bus ride from the departure gate to the plane. Long and crowded bus ride from the plane to the arrival gate."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Flat Bed is so so OK."
缺點： "Not convenient for Couples Travelling. Seats are far apart in the middle. I could not even make conversation with my spouse. Ridiculous seating plan. In the future I would avoid this Airline. CHINA EASTERN web site is horrible."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Not a full flight"
缺點： "Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
缺點： "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
優點： "No delay and arrived on time"
缺點： "Connecting flight took too long"
優點： "we were on time and it was cheap-ish"
缺點： "customer service is non-existent, crew speaks poor english, seats are kid-size and so are meal servings, entertainment sound system was awful, and transit hotel staff was unhelpful/rude"
優點： "Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again."
缺點： "On line information checking and updating. No on Line check in services."
缺點： "Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "crew was nice; is there ever enough room? variety of entertainment available; USB available to keep phone charged"
缺點： "unable to even read Kindle during takeoff and landing in airplane mode :( did not offer to pass out forms for China customs"
優點： "Nothing. Never was boarded."
缺點： "Didn't even start my trip from JFK, much less get to Kathmandu. They said that I didn't have the proper visa, so was not even allowed to board the aircraft. I was booked to do a stopover in Kunming on a travel visa (72 hr.) enroute, but China Eastern demanded a regular tourist visa! So I was turned away and no refund on the fare. Even though I have done this sort of thing -- 72 hr. transit visa -- other years on other airlines. My exasperation on this knows no bounds, especially since I don't seem to have any recourse."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
缺點： "so I will be adding that to the lawsuit as well."
缺點： "Entertainment is limited. Bring your own movies"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
缺點： "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
優點： "Some of the best food I've had on an airplane in quite a while. I fly round trip China/US about 4 times a year in Business class. I rarely even order the hot entree because it is so awful. I get the cheese plate for an entree. China Eastern offered salmon on the western menu and it was actually very nice. The soup was also very good. Service was good. Only complaint was very limited entertainment options."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. food was OK the hot rolls were wonderful Was able to get a blocked middle seat which really helped to stretch out my injured toe especially for that long of a flight."
缺點： "the heat on the plane was way to hot from SFO to SHangHI. buT FROM SHANGHI BACK To SFO IT WAS ALOT cooler,"
缺點： "Small space in economy"
優點： "clean flight. Excellent crew and staff at check in counters."
缺點： "Extremely bad headphones. Food can be better with more meal choices. More selection for movies/TV etc. on long flights."
缺點： "Awful flight, this domestic flight must be one of the worst you can take in China, won't do it again, seriously uncomfortable, awful food, crew in bad mood, no entertainment, no flight status update, seriously I hated this flight;"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "The crew was good. The food was OK."
缺點： "The battery for my electric wheelchair was seized in China for being over regulation (despite the fact that it was not). No accommodation was provided. AirChina put me on the plane after inspecting the battery. I would discourage any disabled passengers from traveling through China)"
優點： "Super friendly crew."
缺點： "Better food, better resolution on the seat monitors."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The food was good."
缺點： "The entertainment system."
優點： "The crew this time was outstanding! Also, the food improved much from last time."
缺點： "My entertainment screen did not work."
優點： "I made a pleasant flight with the kindness of the flight attendant."
缺點： "I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Great customer service, and very comfortable ride"
優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
優點： "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
優點： "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
優點： "Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too"
缺點： "Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check"
優點： "Love the space of airplane"
缺點： "The flight was very hot the entire 12 hours, no individual air controls were present. We asked for a beer when the first drink service came around and were told only juice or water was available, while the next row of seats were served multiple beers without issue. After the service was over we rang the attendant button, it was immediately shut off and no one came to assist us. Rows ahead and behind us ran an attendant and were served. We asked again for a beer and were told they didn’t have it (these were all by the same attendant that was serving our area, who was liberally serving others in our area) We eventually got up to and went to the service station, where 5-7 other passengers were standing, helping themselves to beers in the carts and pouring themselves wine while flight attendants stood there chatting with them and continuing to ignore us. Eventually we were able to get ones attention and were able to secure two beers, after being told Mulltuple times that they didn’t have them, while other passengers were being served multiple at a time, or helping themselves to the beverage carts in the service areas. Staff was unprofessional and the entire flight was a battle for service. I have flown many 12+ hour flights and never had any stress or issues whatsoever, this was a new and frankly terrible experience. I am wishing my flight home was not with this airline, as I am afraid of a repeat."
優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated."
缺點： "The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight."
優點： "We did eventually make it home, so I'm counting that as a plus."
缺點： "Our original flight got cancelled so our departure time got pushed up one day, ending our vacation one day early. Then when we went to the Air China counter to get our boarding passes, the ticket on the new itinerary did not exist. So I ended up spending an hour on the phone (incurring a large international phone cost) in order to get on a plane. Our layover in Beijing was 10 hours on the new itinerary, which was terrible especially since we had great difficulty finding anything vegetarian in Beijing (ultimately just ate a bunch of croissants as a full meal). The food quality on the flights themselves were not great, but that is minor compared to how poor the rest of the experience was."
優點： "Everything was okay"
缺點： "Everything was okay"
優點： "Scored an awesome seat with no one next to me in a small cabin between first and coach class."
缺點： "Even after I had carefully check luggage restrictions I got thoroughly hassled about my ski bag and had to pay considerably extra and do major persuading. The fact the air china desk doesn't open till within 3 hours of flight time at Tom Bradley international terminal at lax is madness. All these red eye flights going through security at once was one of my worst flight experiences. I the picture I took of it is an awesome representation of the term madness"
缺點： "ZERO costumer service."
缺點： "Little movie options"
優點： "boarding on time! departing on time! ..."
缺點： "no free Christmas gift"
優點： "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
缺點： "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."
優點： "I was given the chicken dinner when I asked for the beef one - did not realize until the flight attendant was far away so I couldn't switch. This was a 13 hr flight - attendants did not offer water during the flight. No video options in English, only 1 channel on the screen on my seat, movie played on screen in front for all passengers to watch."
缺點： "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
優點： "Friendly staff on flight. Low cost business class ticket."
缺點： "Lost luggage needed for meetings, takes three days to recover. Coffee is gross, 3in1 powder. Only one water bottle on flight so I got dehydrated. Food is gross."
優點： "Nothing..missed both connections, air china staff were not anywhere in beijing..i was told counter was closed at 10pm and to call a lical reservation number to reschedule my flight for the next day? Seriously..i paid 5k for this ticket..my bags were checked in to my final destination but at the third destination i was told there was no transfer service ( at guangzhou) snd that i needed to claim it and check it back in even though i cleared immigration at beijing..no one speaks english and will send you in circles around beijing airport..bad bad bad"
缺點： "See above"
優點： "The food served were good."
缺點： "But there were not much choices for the drink. There was no Ginger Ale or Seltzer water available. Also, there should be snacks available between meals. Passengers get bored if they can't sleep and just watching the TV during the long flight."
缺點： "they cancelled my flight connecting in beijing to shanghai. no reason this just happens all the time in china. they lost my luggage for hours. they didn't have another flight until the next day. and i was traveling alone meeting my husband in shanghai. so i was just stuck in beijing. they were incredibly unhelpful and unconcerned that i was alone with no luggage, without a phone that worked since i was getting a chinese sim from card from my husband in shanghai, no hotel, transportation etc."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Smiles of flight attendants and services"
缺點： "Flight delayed, limits of food choices"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "The flight was delayed for 8 hours due to weather and most likely lack of plane and crew. But the main reason for the bad review is because the whole situation was confusing and no communication and people are left wondering what is going on. A simple acknowledge and short explaintion would had satisfy the people and also they can let their family know whom are waiting to pick them up."
缺點： "we had a delay from Seoul to Beijing of over 5 hours causing us to miss our connecting flight to LAX our home destination. When we got to Beijing it was after 1:30 in the morning and we were given very poor directions to get on to our connecting flight which was not guaranteed until 9 pm that evening (19 hours later). Thankfully we were able to get on the stand by flight at noon but due to the rush of getting our standby tickets barely an hour before the flight we ended up losing our costly contact lenses at security checkpoint and when my wife called China Air representative to mail the lost items back to LAX when we could pick them up we got no help but have to find some courier service and we are still having trouble getting our items back."
缺點： "Delayed for 2.5 hours."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "The flight attendant was nice."
缺點： "The "dinner" was a snack. I'm not a big eater but this tiny serving was a joke. I had planned to actually have a meal on the plane so I needed to ask for a second dinner. Seriously?!"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
缺點： "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."
優點： "Very efficient airlines and staff members. I never got on/off a plane so quickly. Staff was attentive to everyone's needs and were very friendly. I loved how affordable their roundtrip tickets were. I would fly Air China in the future!"
缺點： "There wasn't a good variety of entertainment on the flight, so I tried to sleep more on my 12 hour flight. There should be newer movies and more English movies. It seemed that most people on the flight weren't even Chinese, so it would be nice to lessen up on the Chinese movies to make room for English :) It was also very inconvenient how much this airlines changed their flight times."
優點： "The price is the best ever. The entertainment is not vary and focused only on Chinese people."
優點： "Food and service was really nice! The entertainment system was outdated"
優點： "Nothing special, flight 30 mins late. Best food on the three flights so far. I guess was ANA code share and food made in Tokyo, so was pretty good."
缺點： "No entertainment at all."
豁免更改費用。 搜尋台北 臺灣桃園國際機場飛往澳門的彈性機票