缺點： "Great flight"
缺點： "No beverages available to even purchase ! Ridiculous!"
優點： "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
缺點： "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
優點： "On time and great crew"
優點： "Love main cabin extra"
缺點： "Just a cookie for a 3 hour flight"
優點： "I like when they dim the lights so I could sleep"
缺點： "Flight attendant was rude, I was too tired to deal with her attitude"
缺點： "On time departure. Meal service."
優點： "The crew was great. The plane was. It comfortable. There was no entertainment. Boarding was horrible. The manager was rude and made a snide comment to my husband while we were boarding. Then he yelled at an AA employee in front of all of the passengers boarding and kicked out from behind the desk."
缺點： "Manager on duty could’ve been more tactful and professional."
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
優點： "Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no"
缺點： "At least offer water while trapped on a plane"
優點： "In flight movies"
優點： "Well where should I start The plane was old and dirty The audio outlet was clogged so I could not listen to music or watch tv The flight was bumpy The crew was overwhelmed"
優點： "Plane was clean"
缺點： "My belongings stolen"
缺點： "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
優點： "This is such a quick flight, and the staff made it quite easy."
缺點： "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
優點： "Ease of travel. Seamless boarding process."
優點： "The flight crew was nice. They kept us well hydrated."
缺點： "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
優點： "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
缺點： "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
優點： "Very comfortable, affordable, nice staff! On time. Will fly AA again."
缺點： "Flight delayed by 35 minutes"
缺點： "The 24hr layover in Miami"
優點： "Free movies, and crew were helpful once we were in the air"
缺點： "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."
優點： "Staff did good jobn"
缺點： "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
優點： "Flight was super cheap to France. Excellent value"
缺點： "I could not use the automated kiosks with my ticket"
優點： "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
缺點： "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
缺點： "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
優點： "The check in woman was rode and could barely soak english"
缺點： "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
優點： "I liked the inflight entertainment."
缺點： "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
優點： "The food on the flight from Rome to Chicago was solid and the flight crew was pretty good. The inflight entertainment was average."
缺點： "Our ticket that was booked with British airways was changed to American."
優點： "Got to watch movies"
缺點： "Couldn't eat the meal both had dairy no other choice"
優點： "Quick and easy thanks"
優點： "Was able to store my carry on and arrived early"
優點： "Entertainment and meals"
缺點： "Crew could of been friendlier"
優點： "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
缺點： "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
優點： "Very nice flight. Nothing unexpected."
優點： "Captain did his best to make up time"
缺點： "Flight was initially delayed an hour, then bumped to 30 minutes late."
優點： "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
優點： "I made it home."
缺點： "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
缺點： "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
優點： "I liked that the flight was basically on time, boarding was a breeze, and the staff was professional, friendly, and helpful."
缺點： "The seats! They were very uncomfortable. They were more comfortable than United, but less comfortable than JetBlue."
缺點： "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
優點： "The price was ok"
缺點： "The flight was over booked and my father and I couldn't sit together. The plane was loud and no tvs on the plane. Will stick with southwest"
缺點： "It was BLAH!"
優點： "The plane left on time and the flight crew were very courteous."
缺點： "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
優點： "The flight was on time, and the crew was friendly."
缺點： "The boarding was very disorganized and took a long time, and there was no silverware on board, which I needed."
優點： "Social distancing was enforced and I was able to have a whole row to myself on both flights."
缺點： "Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight"
優點： "The crew was friendly and helpful."
缺點： "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The crew and the entertainment were excellent."
缺點： "The seating area is very tight and the aisles were extremely narrow."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
缺點： "nicely done, kayak!!"
缺點： "Sits not suitable for long distance travel"
優點： "I liked the lounge."
缺點： "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
缺點： "Parents that check to make sure their kids are not obnoxious during the entire 6 hour flight."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
缺點： "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Lots of leg room!"
缺點： "No complaints"
缺點： "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
優點： "Flight was on time and fantastic!"
缺點： "They tried to keep changing it on us!!!"
優點： "Good flight with no issues."
缺點： "No complaints"
優點： "Friendly crew"
缺點： "Left an hour late and cabin lights were broken. They did offer some token of appreciation although not sure what it is yet"
缺點： "I lost my connection from LAX due to a 4 hour delay."
優點： "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
優點： "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
缺點： "One hour on tarmac."
缺點： "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
缺點： "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
優點： "No one sitting next to me."
缺點： "I need more room."
優點： "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very professional."
缺點： "Nothing, good flight and no problems."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Flight attendants were nice."
缺點： "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Non stop to Cabo"
缺點： "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
優點： "Traveling fast"
缺點： "To pricey"
缺點： "No leg room"
缺點： "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
優點： "Their mom"
缺點： "The plane left 15 minutes early and left eight passengers stranded in Houston for more than 24 hours before they could get us home"
優點： "On time good service very clean"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I liked that we made it to Cabo in a timely fashion"
缺點： "I didn't like that I had to download an app to get free wifi."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"