Just one bad / lazy crew member ruined the experience… she struck my knee with the cart while I was sleeping and kept rolling about without any acknowledgment or apology. I get that you may be tired of your job, but I doubt that kind of blasé behavior would fly in any service industry.
The Wi-Fi was expensive the purchase and the landing was rough
good Service , would of wish better food was serve
Terrible hit Ding noise at take off and landing. Needs to be checked!!!
Plan left late, scanner was not working.
缺點： "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."
優點： "The size of the plane."
缺點： "Wider seats. More entertainment options other that the Limited Live Television options."
缺點： "The pilot on this flight was amazing!"
優點： "Crew were nice, one grumpy attendant but overall they were excellent."
缺點： "Some of the smallest seats we have sat in on a transatlantic flight. TV monitors do not tilt so if the person in front of you reclines their seats it makes watching a movie very difficult. Forces you to recline but even that is not awesome. Very narrow seats."
優點： "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
優點： "The crew seemed nice"
缺點： "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
優點： "The crew was really nice and helpful."
缺點： "The flight was delayed for awhile and there was little information on an ETA of when we would be able to leave."
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
優點： "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
缺點： "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
優點： "Quick boarding"
缺點： "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
優點： "Crew was excellent, very polite, very helpful."
缺點： "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."
缺點： "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
優點： "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
缺點： "All good!"
優點： "Crew was great."
缺點： "Older aircraft. No electrical outlets. Arm rests did not stay up. Entertainment only on AA app on personal device."
優點： "40 minute flight, on time, no complaints."
優點： "Cabin crew"
缺點： "Check in. I swappda seat and ended up with a worse seat. Check in agent unaware of the plane configuration and between us a bad choice wasmade"
缺點： "If you get to the airport too early and there aren't any American Airlines flight before yours you have to wait for the crew to get there to open the counter and check you in. Just a couple pounds over the 50lbs and you get screwed with a $100 fee. There is very little AC in the airport and very few outlets so if you have to wait for a flight make sure to charge your devices prior to getting to the airport. WiFi on this an all other American Airlines flights I've recently taken has been useless - almost impossible to use."
缺點： "When I checked in my luggage, the price did not include local taxes."
優點： "Economy class seats better than UA."
缺點： "Economy class seats always have room for improvement."
優點： "Everything was perfect"
缺點： "Everything was good to be honest"
優點： "Good crew on board"
缺點： "Poor communication, continued delays of flight. Poor on ground staff at dca"
優點： "Staff did good jobn"
缺點： "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
優點： "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
缺點： "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
缺點： "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
優點： "nothing really"
缺點： "crowded seats , packed flight,"
優點： "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
缺點： "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
優點： "The OJ."
缺點： "How come COPA airlines can afford serving meals??"
優點： "Very nice flight. Nothing unexpected."
缺點： "Super old planes, no had a tv."
優點： "Good variety of entertainment options. Wifi reliable"
缺點： "Food options were horrible. Need to offer non seafood/pork option."
缺點： "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
缺點： "The plane had mechanical problems and was rescheduled to a different flight"
優點： "Boarding, crew"
缺點： "entertainment, 1st luggage payment"
優點： "On time, arrived early."
缺點： "Seats too close in front of you."
缺點： "Flight was very late. Boarding was not good!"
優點： "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
優點： "Great smile for all the air hostess all the time"
優點： "Thank you for the new, comfortable plane"
缺點： "No IFE on 6 hour flight."
優點： "comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2""
缺點： "they did the best, were polite, helpful other AC flights taken, this was probably the best"
優點： "The flight was on time."
缺點： "The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot."
缺點： "More comfortable seats"
優點： "It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)"
缺點： "Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "The set was super comfortable"
缺點： "Everything was excellent"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "The movies."
缺點： "Seat size"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Crew was fine."
缺點： "Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you."
優點： "Riws nuch too close together. There should be a notice in the boarding area for passengers to download app so they can access on board movies. Or even better this should be included with ticket."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "entertainment system worked well"
缺點： "USB charging jacks didn't work in my seat or the person next to me; long delay offloading due to lack of gates"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "Crew gets excellent makes for friendliness."
缺點： "Coffee not served with meals. Coffee came after meal was eaten."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Our flight from Toronto to Houston was cancelled. The staff at the arrival counter was very slow and rude. We wanted to leave by the United flight which was leaving in an hour or so but the supervisor was not willing to do anything. We ordered Asian vegetarian food and it was horrible. Never again Air Canada."
優點： "The hospitality was amazing!!!"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點： "Will use again"
缺點： "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
缺點： "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
缺點： "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "The cabin crew were excellent"
缺點： "The food was ok"
優點： "The crew were really great and very pleasant and helpful"
缺點： "The plane on departure was extremely cold for almost the entire flight. The in-flight entertainment system didn't work on any of my electronic devices (3 cell phones and a tablet we're all attempted but none worked)"
缺點： "Flights all evening were cancelled. I was just going for a weekend and they couldn't reschedule me until the following evening. I couldn't go on the trip because of these problems. I was in the airport for hours with two young children and they did not do much to help me reschedule quickly."
優點： "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
缺點： "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
優點： "Spacious seating. Attentive Stewardesses. Bathroom located close to seating area but was separated by the galley. That was a plus - no odor, no long lines by your seat."
缺點： "Use of ipads for entertainment rather than installed screens"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "CAs are very kind."
缺點： "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."
缺點： "Crew was rude to me."
優點： "Great gluten free meal. Calling ahead of time to order was well worth it."
優點： "Overall service & friendliness"
優點： "In the airport Chicago to Montreal I met a nice person he made my boarding pass to me. I love the service !!!!!! Said Thank you so much for your time to getting. Dory Clothilde"
優點： "We been flying discount airlines out of Bellingham for the last few years. How ever with the exchange rate now we decided to fly Air Canada this time. OMG what a difrence great seats more room and great service"
優點： "I like that Air Canada provides entertainment and its flight attendants are really good."
缺點： "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."
優點： "food was fairly good. crew very nice."
缺點： "The selection of movies was poor. not enough current releases. would have liked to have an alcoholic drink for free. (one would be nice)"
優點： "Seats were comfortable."
缺點： "No personal TVs. Could download the app however staff notified you of this after already on board and free wifi was not available. I could have downloaded it while waiting at the gate of they announced it. Also, my overhead light didn't work. I couldn't watch anything or read. Very long flight without being able to do these."
優點： "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
缺點： "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
優點： "Very smooth landing!"
缺點： "PA volume was bit loud"
優點： "No protection from noise. Gave up watching movies."
缺點： "Better earphone"
優點： "Food from Montreal to London."
缺點： "Food from Vancouver to Montreal."
Great crew, smooth flight. 30 minute delay on the tarmac with no status updates or information from captain. However, that was the only negative on the trip.
優點： "Clean plane, organized crew"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I forgot my charger at the gate and the purser was so kind to help bring it back #unitedairlinecares"
缺點： "Nothing was a perfect flight"
缺點： "Sits not suitable for long distance travel"
優點： "I liked the lounge."
缺點： "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
缺點： "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
優點： "Everything was on time and on schedule."
缺點： "No food."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Finally got home"
缺點： "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
缺點： "Sat in regular economy. Much more cramped than similar section on recent Delta flight. Plug-in for headphones broken so no in flight entertainment. No loss— United only offers Direct TV with few movies and charges $7.99 for the privilege."
優點： "Snacks and drinks. Good legroom"
缺點： "I chose our seats online upon booking about 5 months ago and when we got to check in we were told we weren’t even sitting together for a 3.5 hour flight. Not sure why we got leftover seats when we chose already And booked months ago"
優點： "A fabulous flight that threw out the modern dynamic of charging extra for everything.. a pleasant time in the air..."
優點： "Lots of leg room!"
缺點： "No complaints"
優點： "It was on time and the staff were excellent"
缺點： "Like everything"
優點： "Flight was on time and fantastic!"
缺點： "They tried to keep changing it on us!!!"
優點： "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
優點： "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
優點： "I have flown with untied twice now within a 1 month period and haven’t had one delay. Each time I flew from EWR to MXP I had on time and early flights. Anything from boarding to taking off has been on time and smooth."
缺點： "Economy seats need better cushion on the bottom of the seat. It’s brutal trying to sleep."
缺點： "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
優點： "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Flight attendants were nice."
缺點： "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Non stop to Cabo"
缺點： "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
優點： "Flight crew was helpful, good communication ahead of turbulence so people could use the restroom, etc."
缺點： "I reserved an aisle seat at booking, but had a message to see gate attendent for seat assignment when i checked in. My seat was changed to middle position and there was no recourse. There are way too many people assigned group 3 and 4 , the line at pheonix and most other airports blocked the throughway for other people."
優點： "The flight attendants were fairly nice and understanding .!"
缺點： "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "I was dreamy disappointed when I purchase the ticket I thought I was going on luthhansa Airlines instead, i was on United Airlines which had a old 747 back in the 1990's it was dirty and uncomfortable. When I made the booking on kayka there was no indication that United Airlines was going to be substitute Airline"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I liked that we made it to Cabo in a timely fashion"
缺點： "I didn't like that I had to download an app to get free wifi."
缺點： "The guy putting his feet on me next to the window"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Good pilot landed nicely in rough weather"
缺點： "Last minute Gate change and delays."
優點： "The flight and cabin crew were awesome!!"
缺點： "Snack was really gross"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "I was on time. I liked the view."
缺點： "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."