優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "flight was late close to 4 hrs"
缺點： "Horrible 4 hour delays and no ETA on take off time."
優點： "Upgrade to economy plus"
缺點： "Sits not suitable for long distance travel"
優點： "Found a replacement aircraft and worked hard to get bags from original scheduled aircraft."
優點： "I liked the lounge."
缺點： "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
缺點： "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
優點： "Short and sweet"
缺點： "Delayed due to ice"
優點： "I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Aircraft temperature was perfect. Economy Plus seats were roomy."
缺點： "The entertainment system went down halfway through the journey and had to be rebooted. The hamburger was good and hot but didn't come with lettuce and tomato as advertised."
優點： "Lots of leg room!"
缺點： "No complaints"
缺點： "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
優點： "Flight was on time and fantastic!"
缺點： "They tried to keep changing it on us!!!"
缺點： "No food or snack on first flight in the morning"
優點： "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
優點： "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
優點： "The flight journey had turbulence, but the landing shows the pilot just not having good skill during landing, extremely rough"
優點： "Great coastal views"
缺點： "O issues"
缺點： "Late and confusion, slow boarding, plane not smooth."
優點： "The flight crew and staff in Nashville were great about the delay"
缺點： "That it was delayed but out of United control"
缺點： "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
優點： "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Flight attendants were nice."
缺點： "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Non stop to Cabo"
缺點： "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
優點： "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
缺點： "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I liked that we made it to Cabo in a timely fashion"
缺點： "I didn't like that I had to download an app to get free wifi."
優點： "That I was able to get out of the ide seat"
缺點： "Because my flight was delayed I got re-routed so I no longer was. In preimier section and had to leave even later, and I was placed in a middle seat."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Got to visit Chicago for the first time this weekend and has an amazing time! The flight was smooth and the price was unbeatable! Can't wait to go again!"
缺點： "Cheap price and late night flights! I also liked the crew service. They were great"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"