TPE - SBW
缺點： "Vegetarian Food need to Improved."
缺點： "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
缺點： "Business class in 737 is limited, recline only but seat was spacious and comfortable"
優點： "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
缺點： "the food could have been nicer"
優點： "Airport, sea side"
缺點： "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點： "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
缺點： "Again, not being delayed and having to miss my original connecting flight would have been best."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
優點： "Seats were comfortable"
缺點： "The crew was not friendly, and the food selection is limited"
優點： "Helping and immediate response."
優點： "Entertainment was good."
缺點： "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
優點： "The MAS stewardess was really nice & helpful"
缺點： "Everything was perfect"
缺點： "Better treatment of luggage. Better business class service. Food was poor."
優點： "Some staff were good others could not be bothered."
缺點： "Nicer staff"
缺點： "It will be nice if there’s choice for vegetarian meal"
缺點： "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
優點： "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
缺點： "The seats on the 737-800 have quite limited legroom"
缺點： "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
優點： "Crew and food was amazing"
缺點： "Landing could be more softer"
缺點： "Cancel last minute and no compensation given, how rude it is."
缺點： "cabin not so clean, no foot rest. But crew good service."
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
優點： "Friendly staff, smooth ride, easy boarding"
缺點： "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
優點： "Having 2 seats to ourselves"
缺點： "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
缺點： "Delayed for more than an hour.."
優點： "Lovely people an caring all the way through."
優點： "Hard landing which gave passangers a shock."
缺點： "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"
優點： "Friendly check in staff, thingking with the customer for aeat options."
缺點： "A very long queue, while only 2 counters were open."
優點： "Overall is great"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
優點： "Air conditioning"
缺點： "Not much of a meal and serviced quick then picking up paper before finished eating"
優點： "Food was good."
缺點： "The delayed flight and consequently lost luggage afterwards."
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
缺點： "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
優點： "Attendants were kind."
缺點： "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
缺點： "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
優點： "Service is great..."
缺點： "Not sure why all Sabah/Sarawak gates are at the farthest..."
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
優點： "Overall all was good, except the flight been late."
缺點： "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
優點： "comfort and entertainment"
優點： "Rapid boarding"
缺點： "Food was not very nice"
優點： "Attendants were very good"
缺點： "12 hrs in the air!!!"
優點： "Could not board due to flight restrictions"
缺點： "Would suggest providing an email to let travelers know if the flight restrictions"
優點： "Nothing I like"
優點： "Aero bridge availability"
缺點： "Choice to meals like McD mix and match. Can choose other combination of same value"
缺點： "Attentiveness and comfort passenger for any incident."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "Everything was good ..."
缺點： "... we were just a little bit delayed."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
優點： "On time boarding. Crew was helpful with duty free shopping."
缺點： "Could not connect to Rokki WiFi."
缺點： "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "The flight can’t even provide a plastic bag for me to pack my pre order meal."
優點： "Flight was v smooth"
優點： "The efficiency and professionalism of the crew."
缺點： "Nothing to dislike."
缺點： "Immigration offload for no reason then asked to rebook .."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Everything is good"
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
優點： "The crew are friendly."
缺點： "Quite often arrived late, took too long for passengers to settle down."
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "Price. Number of flights."
缺點： "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
優點： "Everything was smooth"
缺點： "No free entertainment and did not eat on flight"
缺點： "One hour delay on runway"
優點： "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
缺點： "Flight delay for almost 4 hour"
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
缺點： "13 hour delay worst flight ever"
缺點： "Delayed flight"
優點： "Efficient boarding....took off early in both directions!"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "Everything was great"
缺點： "The head stewardess pronounced a few words wrong"
缺點： "Aircraft arrived slightly late"
優點： "Value for money"
缺點： "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "BOARDING very smooth n fast...more importantly punctuation very good"
缺點： "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
缺點： "The flight was damn cold and freezing"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "Good: cheap Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "This one was also late"