價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
優點： "Liked that the busses to gate at arrival were not packed"
缺點： "Not having middle seats filled thought that was terrible"
優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
缺點： "We’re used to entertainment in seat like delta"
缺點： "Excellent service over all."
缺點： "Departing on time, boarding more organized fashion."
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
缺點： "No beer or wine served on this international flight."
優點： "Flying was smooth."
缺點： "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
缺點： "Refurbishment of the seats"
優點： "Comfortable seats. Everything was on time. Friendly crew."
缺點： "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
優點： "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
缺點： "It was early but that was our choice!"
缺點： "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "on time. no hassles."
優點： "Check in was easy, food was decent, there was a TV in each seat"
優點： "The clean and modern aircraft."
缺點： "The food could be improved"
缺點： "Old plane. Mediocre food"
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "The whole flight"
缺點： "Nil by"
優點： "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
優點： "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
缺點： "Some friendly smiles from the ground crew would have made our trip a bit better"
缺點： "The Vietnam airline has little consumer orientation"
優點： "Overall a good airline. Full meal served even on a short hour and half flight."
缺點： "The air con wasn't on until we were in the air"
優點： "The crew was very attentive and nice"
缺點： "The seats are very close together. It's hard to get comfortable"
優點： "On time, clean, nice staff."
缺點： "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
優點： "Provided food for only a 3 hour flight"
缺點： "Boarding was a bit slow (still arrived on time)"
缺點： "Flight was cancelled without any notice and caused us to miss connecting flight."
優點： "Still sick from Singapore Burger King not much to say."
缺點： "About the same as the other but, slept most of the way since was still feeling the Burger King problem."
優點： "Early check in was not a problem and baggage check in weight is great and not paying for it."
缺點： "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
優點： "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
優點： "it was a short trip"
缺點： "plane was old and had an unpleasant odor"
優點： "excellent ,no complaints. Good flight all around."
優點： "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
缺點： "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
缺點： "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
優點： "The flight attendants were excellent! The flight went smoothly and on time!"
缺點： "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
優點： "No baggage charge, good comfortable plane."
缺點： "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
缺點： "Got stuck on the runway for a while"
we were on Scoot Plus, there was priority check-in, boarding and alighting, free drink with food, free 30Mb wifi, seats were roomy, it was an awesome flight!
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
It is a mistake to book with this company bad service from check in to pick up luggage
Flight was delayed for 45 mins without any informed provided
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Comfortable, clean, good crew, early landing."
缺點： "15 minutes stuck on the bus at disembarkation sucked."
優點： "It was very good value for money."
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Allow us to upgrade class"
優點： "I hope never to fly Scoot again."
缺點： "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "You can choose your seat but when you pay you can choose a seat and I don’t like this"
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "boarding is thru gate and not tarmac"
缺點： "food are expensive."
優點： "on time and departed early"
缺點： "none. is budget airline"
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
缺點： "Journey / organisation"
缺點： "The flight was delayed for over 30 mins."
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
缺點： "Boarding process Delayed flight"
優點： "Singapore to Hanoi flight."
缺點： "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
優點： "previous flight arrived a bit late but captain did his best to make up the time"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
缺點： "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "Didn’t even get to go!"
缺點： "Them giving me a refund"
優點： "The flight was on time and efficient"
缺點： "The place was old and very dirty. There was no drink service."
優點： "Not much"
缺點： "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"
優點： "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
缺點： "Excellent flight. No complaints, good boarding, friendly crew"
優點： "Good quick smooth flight On time departure and arrival."
缺點： "Delay announced too late and no consideration for parents travelling with baby"
缺點： "Crew non smile."
優點： "Again, it's good for a budget airline."
缺點： "More legroom"
優點： "Crew was great."
缺點： "Seats were uncomfortable, very tight and hard seats."
缺點： "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
優點： "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
優點： "It was good"
缺點： "Nőt enough place"
優點： "Good safe flight. Did not have any food and no entertainment. Fine for 1 hour."
優點： "I was in three empty seats all to myself"
缺點： "it was very basic no tv or music"
優點： "Plus: That I burned lots of calories when dealing with their chaos and long lines."
缺點： "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
優點： "Great flight inc snack. Friendly staff flight on time."
優點： "Boarding was appropriate and by zones and respected."
缺點： "Flight was delayed"
優點： "It’s worth the money."
缺點： "Small flight, no entertainment or food."
優點： "Swift easy boarding and departure"
缺點： "Seats cramped Expensive simple food No complimentary drinks No entertainment"
優點： "Punctual and smooth."
缺點： "Too little leg room."
優點： "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
缺點： "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
優點： "Food was decent"
缺點： "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
缺點： "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
優點： "All went well good directions at airport"
缺點： "Air aisia check in terminal 2 not 1"
優點： "Great price, comfortable"
缺點： "No free wifi"
缺點： "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
優點： "Included snack/small meal on flight was nice."
缺點： "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
優點： "Cheap ticket price at purchase ends up being more expensive as they have figured out how to charge an entire extra ticket for a checked bag. Outrageously stingy and underhanded airline. Will never use again."
缺點： "Stingy and underhanded pricing model."
優點： "The plane didn't crash"
缺點： "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
缺點： "For tall people - there isn't very much leg space, but this was OK for a short flight"
優點： "Safe flight."
缺點： "15kg checked bag limit (most airlines have 25kg as standard). Additionally this costed 900 Bahts which is crazy expensive!!! Line up to pay baggage fees was long and slow. No other airline appeared to have that problem. No food or drink served. No in flight entertainment. I'd go with another airline in the future. We are on a 3week holiday and taking stuff out of our checked bag to reduce the weight to 15kg was nothing short of a nightmare."
優點： "The initial cost"
缺點： "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."
缺點： "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
缺點： "It was very expensive for check in luggage. The fees were more than our flight"
缺點： "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."
缺點： "I felt like the airline was in business solely to make money not to provide excellent service for customers. The airline nickeled and dimed everything. Charged an arm and a leg for checked bags and charged PER KG on bags exceeding their limit."
優點： "The crew was efficient for getting everyone settle and take off in no time!"
缺點： "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
優點： "On time departure and arrival. Comfortable flight."
優點： "Relatively on time"
缺點： "No food. Small seats. Late boarding"
缺點： "Luggage fee should be more clear when booking"
優點： "everything was as described and expected... economical and reliable"
缺點： "not even a peanut or water... know before you go!"
優點： "What more can you ask for? The flight was on time and seats were decent at good price. Flight staff personally took us to boarding gate to ensure we got on the flight (because we transited in Bangkok to HK) They didn't check the weight of carry on luggage so it was good!"
優點： "The price was right and the crew were professional and nice"
缺點： "This isn't exactly a criticism. Air Asia is a discount airline. You very literally get what you pay for. Checked bags are extra, meals on board are extra etc. That said, for the price the experience was fine. If you're looking for a quick, cheap and easy way to get around Asia I highly recommend this airline"
缺點： "Noisiest flight I've ever been on! Fee for baggage was expensive!"
優點： "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
缺點： "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
缺點： "No food or beverages served, seats wouldn't recline, bag fee"