缺點： "Everything is good !"
缺點： "5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous."
缺點： "On time and a little early"
優點： "Crew did a terrific job."
缺點： "Seats were too cramped and flight was overbooked. AA canceled us off flight and gave up our seats even though we were already confirmed."
優點： "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
缺點： "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
優點： "Good crew. Good movie selection."
缺點： "Seat 20D stereo plug on screen was very finicky, lost audio until I twisted the plug. Happened any time I moved the headset cord."
缺點： "Free movies lagged and got stuck on wifi. Gave up watching one."
缺點： "Flight was delayed about 10 minutes. :("
缺點： "baggage was not transported from BA flight to London to the BA flight to Glasgow"
缺點： "Flight delayed 1h30, no food or beverage served!"
缺點： "Speaker volume was too high."
優點： "comfortable seats"
優點： "Comfy seats with ample room."
缺點： "6 hour flight with only one cookie and two drink snack offer."
優點： "Crew onboard was nice and helpful"
缺點： "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
優點： "Nice crew, short flight"
缺點： "Delayed 43 minutes"
缺點： "Constant delays, wrongful promises of when/how long delays would take"
缺點： "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
缺點： "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
缺點： "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."
缺點： "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
缺點： "Very small plane, economy seats only."
優點： "Things went as they should have got a 2 hour flight."
缺點： "The inside of the plane around the air vents definitely could use some cleaning."
缺點： "80 minute delay"
缺點： "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
優點： "On time, no problems, free food"
缺點： "3 & 3 configuration"
優點： "Staff was great. choice of food/beverages."
缺點： "The people in front of us were having a party all night during the quiet period."
優點： "Lots of movies. Constant trash collection and drink service"
缺點： "Uncomfortable seats. Dirty bathrooms."
優點： "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
優點： "Good connection"
優點： "On time, good food, good entertainment and comfortable seats."
缺點： "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
缺點： "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
優點： "The economy seats were relatively spacious and had a full TV menu and outlet to charge devices."
缺點： "For a red eye they could perhaps ask people to turn off their lights, but it doesn't matter."
優點： "Quick and smooth flight."
缺點： "No entertainment, no food"
缺點： "Boarding took forever and I'm a Premium passenger."
優點： "Smooth flight and landing."
缺點： "If you're over 5'7 you gotta watch your head"
優點： "Boarding was easy and i had a great seat."
缺點： "It wasnt a long flight so there was no entertainment and minimal food."
缺點： "AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight."
缺點： "The layover was supposed to be an hour...ended up taking 3.5 hours!"
優點： "The site was easy to navigate"
缺點： "Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again"
優點： "I liked the seats they where not that bad."
缺點： "I fell asleep and missed if they offered water or anything. And I missed if they did a safety preflight. When I purchased the tickets online it never told me that there would be a charge for my bag. The plane was half empty. People payed for there seats when it wasn't necessary there was plenty of room on the plane"
優點： "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
缺點： "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
缺點： "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
優點： "Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)"
缺點： "The snacks, internet prices, and entertainment"
優點： "Great service from everyone."
優點： "The crew was good the set was not bad."
缺點： "Not sure"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "I was able to change my seat assignment."
缺點： "Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Everything! Arrived 5 hours latter than expected"
優點： "lots of movies, surprisingly comfortable seat, awesome crew"
缺點： "all the on board meals had gluten :("
缺點： "Sits not suitable for long distance travel"
優點： "Smooth flight, early arrival."
缺點： "Entertainment Sytem was down for 2/3 of the flight."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "This flight was five hours late. there was an exchange of four planes before United could provide one that did not need maintenance. When it was time to board there was a last minute gate change to a different terminal. Surely United must have known of this hours in advance."
缺點： "We sat on the plane for 2 hours at the gate to find out that the dispatcher did not have paperwork for the flight and hence we could not leave yet. We were not told of all of the issues and were kept sitting on the plane idle for 2 hours before we had to deplane and wait even more."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Staff felt embarrassed for what they were being asked to do"
缺點： "A United supervisor at the Leon terminal informed me that my 'smart' luggage was not allowed. I have traveled with it all over the world for the past 2 years, including to Leon in a United flight 2 days prior. I have also disabled the battery with a clearly marked OFF switch inside and never actually use it. However the memo I was shown was unambiguous and logic was not an option. So I asked for a screwdriver to remove the battery, The supervisor said no and proceed to treat me as a criminal. After one of the staff lent me tools and I removed the battery the supervisor asked for my name but off we went to board our flight. Before boarding however, my wife and I were called in for a 'random' security inspection. The experience was very unpleasant. It was discrimination and retaliation by someone abusing their authority. Very dissapointed on the United staff and their customer service."
優點： "I enjoyed that the flight left on time. I also appreciated the main flight attendant. She was very accommodating and friendly."
優點： "Got to gate on time. Attendants nice, good service"
缺點： "seats of course. No room anymore"
缺點： "Nickle and diming....baggage fee, meal."
優點： "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
優點： "Crew was great"
缺點： "In flight entertainment very glitchy, was unable to watch anything."
優點： "The complimentary meals were good and I wasn't given too much. The flight attendants were very friendly and polite (and it was amusing to listen to how the English and Japanese pilot announcements differed, since the culturally-expected tones are WAY different.)"
缺點： "It was kind of hard to sleep on the plane. I ended up propoing up the armrest next to me and leaning my pillow against it, which sort of did the trick. My hips hurt from sitting so long, so maybe there's some kind of cushion technology that can help with that."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
缺點： "I can't review this flight because the itinerary change and last minute cancellation of United Airlines' flights."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Arrived early"
缺點： "The plane dropped during decent."
缺點： "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
缺點： "I didn't like that I had to tell someone to meet me so I could hopefully be on time at work. I was not on time .! I'm unhappy !"
優點： "The flight attendant let me put my guitar on the plane."
缺點： "The flight was an hour delayed."
優點： "Got me home."
缺點： "Everything, see prior comments on Des Moines to Denver flight."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Felt very crowded - narrow seats."
優點： "We were making an emergency trip to S.F. and everything thing was on time."
缺點： "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "We where delayed for two hours or so, if you asked upon arrving during what should have been boarding you got a curt remark no information. There way no anouncement about a delay just one that the crew arrived, nothing about why we where delayed or estimation of time when we would board. Other delayed fights where getting information over the loud speaker. The attendants left the area came back when we could board and hurded us on the plane. Not a friendly face or smile. Everyone was tired, a little civility would have gone a long way"
優點： "How quickly and effecient our flight arrived to each airport!"
優點： "Very smooth and comfortable flight."
缺點： "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
缺點： "They cancelled the 6:00 AM flight with no prior warning, tried to put me on a 7:00 PM flight instead."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."