優點： "Flat bed is wide and comfortable. Cabin crew was excellent."
優點： "I like the crew members"
缺點： "Entertainment selection and food could be better"
優點： "The crew is usually really good."
缺點： "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
優點： "I liked the size of the cups for drinks: smaller than usual."
缺點： "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
優點： "Crew was amazing"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
缺點： "The person next to me had a distinct body odor."
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "All Crew members was friendly seats i found comfortable."
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Excellent service"
優點： "Premium economy was great."
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
缺點： "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
優點： "Punctual flight with friendly crew."
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
優點： "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
缺點： "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
缺點： "Boarding didn’t give priority to passengers with children"
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "Very attentive and super awesome crew."
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
優點： "friendly and attentive crew. connecting flight was a breeze. well worth the price."
優點： "SQ did a great job again. I plan to fly them in the future."
缺點： "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
優點： "United miles."
缺點： "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
優點： "Not much"
缺點： "Not as good as they were once"
優點： "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
缺點： "Nothing bad to say about this flight. Great airline."
優點： "Crews were all nice, respectful and helpful!"
缺點： "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
優點： "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
缺點： "Too cold"
優點： "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
優點： "Prem econ very good. Crew very friendly."
優點： "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
缺點： "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
優點： "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
缺點： "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
優點： "Staff are very friendly and good ."
優點： "Helpful staff and a comfortable trip. A plus all the way around"
缺點： "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
缺點： "Food was very poor."
優點： "The service and fast flight"
優點： "Crew is big on service and being true professionals. Always smiling and being attentive"
缺點： "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Customer service and food couldn't be better."
優點： "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
缺點： "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Departure on time."
缺點： "Me and my wife book the same flight. I was really disappointed with our seats from Taiwan to Phnom Penh. We both got separated with our seats. They need to put people traveling together next to each other."
優點： "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Delay for 1 and half hour"
缺點： "Flight was delayed with minimal explanation and updates."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew is so nice."
優點： "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
缺點： "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
優點： "great service!"
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
優點： "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
缺點： "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
缺點： "I always say it's better to be too cold then too hot. Cold you can do something about. Put on a blanket or something. Hot your are screwed."
優點： "Good food. Lots of movie selections. I like the amenities in the bathroom."
缺點： "Less space. No socket to charge phone."
缺點： "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
優點： "Overall everything was good. Feels home to fly with Eva."
缺點： "No preference for seniors"
缺點： "The food was not as good and they could have offered more drink/water service."
優點： "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
優點： "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
優點： "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
缺點： "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
優點： "Fast service"
優點： "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
優點： "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
優點： "Overall good flight. You get what you pay for. Staff was wonderful."
缺點： "In flight entertainment could have been a bit better, but other than that it was a good flight."
優點： "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
缺點： "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
缺點： "Food and entertainment selection"
優點： "food and entertainment was great"
缺點： "someone puked Dx"
優點： "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
缺點： "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
優點： "Food was ok and crews were great. It was a two hour flight and I didn't notice we we're about to land. Hahaha"
缺點： "Well, the long hour flights have a better movie selection. Hopefully, that will also be the same with short hour flights."
優點： "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
缺點： "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip. Also too many interruptions overhead. People were trying to sleep."
優點： "The staff got us loaded quickly for the large number of passengers. The leg room, even in economy is surprisingly roomy, and the movie selection was first class."
缺點： "They need to offer more small bottles of water. It's hard to keep hydrated on long flights, and due to turbulence a tinyear (only half full) glass of water occasionally is hard to not spill and is not enough. I would suggest an 8 oz bottle offered at least every other hour."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Flight attendant Elvis was Great! Very friendly and attentive. This was my 1st time trying EVA. There will be more!"
優點： "Same as above"
優點： "Just ok nothing special."
缺點： "Uncomfortable Seats, Food not good."
優點： "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
缺點： "Online reservation has no low salt option. Congee was too salty."
優點： "Very comfortable"
優點： "Food. Entertainment"
缺點： "Flight atten"
優點： "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
缺點： "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "crew was efficient. economy seats are roomier than most. food is tasty."
缺點： "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
缺點： "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
優點： "Efficient check 8n process and great on board entertainment options."
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "Friendly, professional crew."
缺點： "Bit of turbulence, but hey that's what happens when you fly."
缺點： "This was better just that seat width was really narrow.too uncomfortable."
優點： "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
缺點： "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
缺點： "Old plane, extremely limited movie/TV selection, terrible food (even by plane food standards), very curt crew. Boarding was fast, but instructions were unclear."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Stewardesses were great!"
缺點： "Turbulence was horrible and couldn’t understand the captain’s English very well."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Everything went smoothly from check in to boarding. Flight was on time. Flight Attendants were very friendly and one of the best I’ve had the pleasure of flying with. Leg room was adequate."
缺點： "Seats are not designed for comfort on long flights. Used airline pillow to provide additional cushioning."
優點： "No entertainment at bulk head"
缺點： "only 3 movies to pick from- disappointing"
缺點： "Korea to Phnom Penh the food could be better."
缺點： "Limited choices for the movies."
優點： "On time. Decent food for a 2 hour flight."
缺點： "Plane a bit on the old side."
優點： "It was a short flight. No delay"
缺點： "Nothing to complain about"
優點： "Decent entertainment choices. Great airfare. No delay."
缺點： "For such a long flight, the flight attendants did not come by offering water nor snacks."
優點： "Comfortable journeys without getting tired"
優點： "Excellent service from ground to in-,flight."
缺點： "My check-in luggage was broken. Filed a complaint upon landing and really hoping that Asian could attend to my concern."
優點： "Very good service."
缺點： "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
缺點： "Delay, delay, delay from boarding, taking off to baggage arrival. Staff wasn't too attentive to passengers considering all the delay for example, giving ample snack for the late dinner. The dinner was terrible, options were horrid for non Koreans. The chicken was pink w old texture. Quality of food was immensely poor for Asiana. The staff on our row weren't pleasant and consistently didn't serve water or any liquids during this long flight."
優點： "The Korean dinners were fine. Good last minute exit window seat"
缺點： "There should have been more snacks during the flight for the passengers to nosh. Cathay Pacific would have trays of goodies for people to take and the attendants would bring cup noodles and water upon request. The mid flight pizza sliver was a joke. The movie choices were limited."
優點： "everything OK"
缺點： "the food was served in a carton box, the meal was a sandwich and desert in a cup."
優點： "Excellent. more leg room, and very friendly staff. I loved it."
優點： "The crew on this leg were phenomenal. They were very proactive and friendly, and were always smiling and happy to help. Upon boarding, a family had taken over my seat and row, moving themselves without asking and displacing all 3 of us in that row. The crew quickly found a solution where everyone got a seat they desired, even with a completely full flight. The food and entertainment were excellent, with a decent variety of movies and TV shows."
缺點： "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. Legroom was decent enough for a 5 hour flight. Asiana flights seem to be in no hurry to depart on time, although they usually arrive on time. We boarded on time, but my flight left the gate an hour late. However, we arrived to PNH ~15 minutes early, so that made up for the delay."
優點： "I have flown to china and back on this airline twice now. It is a very good airline. Flights were on time, and service was great. I would recommend it to everyone. My daughter just flew from china to here on it and she had a great trip."
缺點： "It was all great, including the price."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
缺點： "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
優點： "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
缺點： "No good Korean movies to watch."
優點： "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
缺點： "I guess the buttons that controlled the seat were confusing but I can live with that."
優點： "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
缺點： "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."
缺點： "Seemed like no air conditioning -- very hot the whole trip. Food was very poor -- glad we ate prior."
優點： "Comfortable flight"
優點： "Staff was friendly"
缺點： "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
缺點： "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
優點： "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
缺點： "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Staff was good!"
缺點： "Food, entertainment, seats"
優點： "Staff was helpful."
缺點： "Entertainment was poor, and food was poor."
優點： "The staff was nice and accommodating which is a big plus and the food was pretty good too."
缺點： "The flight was super delayed. Don't get me wrong I know things happen and I even know they used that time to make sure the plane was good to go, but it's the principle. I had expected to make it Bangkok at a certain time, but this delay well...delayed me lol. You get the point."
優點： "The boarding was quick"
缺點： "The flight was delayed 8 hrs."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Flight arrived early"
缺點： "The flight attendants were not friendly."
優點： "Nice flight crew"
優點： "Restrooms were clean. Had 2 empty seats beside me - excellent"
缺點： "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
優點： "The space between seats was spacious and the internet was available in my flight"
缺點： "The food was bad and the staff was not serving the beverage until my food was almost at the end"
優點： "staff was nice, entertainment was good."
缺點： "food, my seat did not recline"
優點： "Fly China airlines you won't be sorry"
優點： "Again, great service. Food was very good, and enough leg room even with person in front pushed back."
缺點： "They damaged my luggage"
缺點： "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
優點： "I think it was overall great, and the crew was very nice."
優點： "Great service. Terrific crew. They went out of their way to make sure that I was comfortable for a 14 hour flight."
優點： "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
缺點： "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise)"
優點： "The meatballs were fairly tasty."
缺點： "The seats didn't have much space between them."
缺點： "The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time."
優點： "All staff were really attentive and delivered an excellent service quickly and efficiently."
優點： "Plane and entertainment. The "family couch"."
缺點： "The flight attendants. With the exception of a couple they were very impersonal, and cold. Rushing through services, basically throwing food at you. They would get you what you needed, but always seemed to be a hassle. If it wasn't for the nice new plane and couch option I wouldn't consider flying them again. I was expextinf much better service from an Asian carrier."
缺點： "Delayed for an hour to allow delayed passengers to arrive but kept us on the plane the whole time which was very inconvenient"
優點： "Boarding was disorganized"
缺點： "2 hours late because of mechanical issues. They offered food with no water or juice - later only coffee or tea on a 3 and a half hour flight. Staff was not the friendliest - asked for water twice, was told just a moment but was never brought any. How do you not give people water on flight over 3 hours? I would have even paid for it. I have a history of heart failure and was worried because my ankles were swelling and my legs were tingling. We missed our bus because of the delay, The airline staff in taiwan took all of our travel info and said they would help us book other transport to get where we were going in Cambodia. When we got to Cambodia the check-in desk was closed so info told us to go to the china airlines office - we waited almost an hour and still no one showed up (middle of the afternoon). Had to pay 6x the price to get to Sihanoukville plus we weren't able to get a refund on the bus tickets. Crying, screaming kids in front of us kept standing up on the seats so no one behind them could see the TV - staff said nothing. Terrible experience."
優點： "- Onboard entertainment - Meals were reflective of Taiwanese meals - the minced pork rice was yummy! - Crew was attentive and came by often to address any needs"
缺點： "- Little leg room in Economy class - Air conditioning could not be adjusted (but helped with ventilation)"
優點： "The staff was amazing and the movie options were extensive"
缺點： "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
缺點： "Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out"
優點： "No screaming kids"
缺點： "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
優點： "Good seat comfortable get more room for my Legs"
優點： "Decent sized seats with legroom"
缺點： "No individual entertainment displays"
優點： "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
優點： "Staff were extremely efficient. Food service was too."
缺點： "Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch."
缺點： "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
優點： "Regular water and juice served throughout entire flight was much appreciated. Lots of movie options for those who cannot sleep."
缺點： "Seats so close together, man behind me kicking my seat in his sleep for 12 hours. No snacks in between meals. Hindu meal should be vegetarian but had meat. My request on both round trip flights for a window or aisle were not honored."
優點： "Good service and entertainment"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Waiting anoher 4 hours for a plane to leave."
優點： "Was given lounge access, quick easy boarding, very organized."
優點： "Food, the entertainment selection"
缺點： "The crew"
優點： "Only 15 minutes late, could have been worse"
缺點： "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
缺點： "Leg room is short, seats are average. Fine for a short flight."
缺點： "Reservation online"
優點： "Movies, crew"
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "Boarding by rows - great!"
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
優點： "Check in was efficient"
優點： "Early departure and arrival. Amazing"
優點： "It went smoothly from start to finish"
優點： "I only fly Vietnam airlines within Vietnam."
缺點： "Was ok"
優點： "On time Very polite staff"
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "All good"
優點： "In-flight meals for the Asian routes were nice."
缺點： "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
優點： "Well worth the price"
缺點： "All good"
缺點： "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
優點： "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
缺點： "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
優點： "The crew was very attentive and nice"
缺點： "The seats are very close together. It's hard to get comfortable"
缺點： "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
優點： "Provided food for only a 3 hour flight"
缺點： "Boarding was a bit slow (still arrived on time)"
優點： "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
優點： "Everything! The service, friendliness, food, movies, clean restroom, etc."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
缺點： "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
優點： "Vietnam Airlines super and on time all five flights"
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "No comment"
缺點： "No comment"
優點： "They deal very well with the handicapped. Very respectful and patient"
優點： "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
缺點： "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
缺點： "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
優點： "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
優點： "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
缺點： "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
缺點： "Got stuck on the runway for a while"
優點： "Crew was nice. and spoke English better than the crew on the previous, longer flight."
缺點： "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- This shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
缺點： "The AC was broken... It was like hell..."
缺點： "The most uncomfortable seat I have ever flown on. It was like sitting on a wood slat"