優點： "The first meal was awesome! The second one was so-so."
優點： "Food was good."
缺點： "Not enough soft drinks and ice has to be asked for."
缺點： "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
缺點： "I’ll use Korean Airlines again!"
優點： "Plane in excellent condition. Service outstanding."
缺點： "Nothing special about the food, but it's not a big deal. Would fly them again."
缺點： "More water"
優點： "They are always friendly and comfortable seating"
優點： "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
缺點： "Seats could always be more comfortable."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "service/food excellent"
缺點： "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
優點： "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點： "My son's entertainment console had some issue."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
缺點： "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
優點： "Service was great. Food was good."
優點： "Excellent service and food!"
缺點： "A little bit crowded"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Everything except the food option"
缺點： "No vegetarian option for the meal"
優點： "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "Seats more comfortable than other planes"
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
缺點： "Staff were oddly unfriendly and I was awakened twice"
缺點： "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
優點： "I had a safe flight"
缺點： "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
優點： "I loved the aircraft and the great service. They offered great food and the service was fast"
缺點： "Everything ok"
優點： "I took me to my destination."
缺點： "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
優點： "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
缺點： "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Food n staffing"
優點： "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
優點： "Service counter check in was very helpful"
優點： "comfort, service, easiness"
優點： "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
缺點： "The menu selections were adequate.... video and entertainment left a lot to be desired."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
缺點： "Breakfast could have been better"
優點： "The service and food was great. Plains are new."
缺點： "Crew was not very helpful"
缺點： "Flight delays are always disappointing."
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
缺點： "Boarding took forever and flight was delayed"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crew and food both are amazing."
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點： "Crew was very pleasant"
缺點： "Food was fair, not great."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "Food and drinks"
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
缺點： "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點： "Very spacious and comfortable, modern plane"
優點： "It seemed more spacious. Food was pretty good."
優點： "WAS OK BUT NEED BETTER PILLOWS"
優點： "Food was fantastic, everyone was friendly, plane was clean and orderly."
缺點： "I am a vegetarian. My food was not yummy."
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
缺點： "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
優點： "Free food!"
優點： "The crew and food was great. The legroom not so great."
優點： "Crews are excellent"
缺點： "More legroom"
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "The 1st class treatment by the flight attendants. And the excellent meals served."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
缺點： "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
缺點： "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
優點： "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Great crew, impressive washrooms, food was wholesome and warm"
缺點： "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
缺點： "Delay for 1 and half hour"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "same comments as the Toronto to Taipei sector...."
優點： "food is good"
缺點： "night hour flight"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Staff was very helpful. They went above and beyond."
優點： "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
優點： "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
缺點： "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
優點： "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
缺點： "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
缺點： "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點： "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
優點： "It was very good value for money."
優點： "Crew were good"
缺點： "Flight was late."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Allow us to upgrade class"
優點： "Crew were kindly"
缺點： "Seats can be more comfortable"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
優點： "boarding is thru gate and not tarmac"
缺點： "food are expensive."
優點： "Ok time"
缺點： "No free drink"
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
優點： "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
缺點： "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
優點： "Punctuality was good. No complaints generally."
缺點： "Temp in cabin too high."
優點： "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
缺點： "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
優點： "They were very professional, polite and helpful"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "It was all great. Paid extra for the quiet area. Worth it"
缺點： "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
優點： "Scoot upgraded to a bigger plane, and as a result had more empty seats"
缺點： "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
優點： "Worst Airline Ever"
缺點： "Vietjet needs to update their refund policy"
缺點： "Flight was delayed - be on time"
缺點： "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
優點： "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
缺點： "Take off on time, not 45 minutes late."
優點： "Clean plane"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "should be on time"
缺點： "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
優點： "Fast and efficient and low cost budget"
缺點： "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
缺點： "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
缺點： "Delays with no explanation or expected timing"
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
優點： "Plane was clean and boarding was efficient. Good value. Flight was on time."
缺點： "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
缺點： "No online check-in. Flight was late. No legroom."
缺點： "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
缺點： "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
優點： "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
缺點： "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
優點： "Flights were on time and worked well for us. Flight attendants were helpful"
缺點： "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
優點： "Was on time and cheap."
缺點： "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
優點： "The plane got me to my destination"
缺點： "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
優點： "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
缺點： "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
優點： "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
優點： "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
缺點： "I wish they had in-flight entertainment, but it's not that big of a deal."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
缺點： "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
缺點： "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
優點： "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
缺點： "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
缺點： "I am an average height United States male; never have I been so restricted by seat space."
缺點： "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
缺點： "Have an error in system. I can't join the flight"
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Clean, efficient, new aircraft, very good value"
優點： "Schedule and price were reasonable."
缺點： "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
優點： "Staff onboard friendly"
缺點： "Flight check very slow"
優點： "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
缺點： "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
缺點： "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
優點： "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
缺點： "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
缺點： "It was delayed over 1 hour. it was many times since i've used."
優點： "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
缺點： "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."